Cannot open portfolio PDF in IE after upgrading from Reader 10.1.4 to 10.1.5
We recently updgraded Reader from 10.1.4 to 10.1.5. Any PDF document that contains a portfolio will no longer open in IE. The portfolio pdf document will open correctly from within Adobe Reader. Also all other pdf documents, execpt portfolio pdf documents, will open correctly in IE.
Please let me know if you have any suggestions on how to troubleshoot this issue.
To view Portfolio in IE you need a separate Flash player plugin which you can download from the following link:
http://get.adobe.com/flashplayer/otherversions/
Step1: Select your target OS
Step: Select Flash player for IE
Once you have installed the same, please restart your browser.
Hope this helps,
hit.anand
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Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2013-11-06 18:04:55 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 14.3.8.130913
Crashed Module Name: WLMGraphicsDevice
Crashed Module Version: 14.3.8.130913
Crashed Module Offset: 0x000165cf
Blame Module Name: WLMGraphicsDevice
Blame Module Version: 14.3.8.130913
Blame Module Offset: 0x000165cf
Application LCID: 1045
Extra app info: Reg=en Loc=0x0415
Crashed thread: 0
Thread 0 crashed:
# 1 0x04d5d5cf in _CreateFontA + 0x000001AB (WLMGraphicsDevice + 0x000165cf)
# 2 0x04d6278f in _GDIInit + 0x000004AA (WLMGraphicsDevice + 0x0001b78f)
# 3 0x04d5ba9d in _GetTextMetricsA + 0x0000006C (WLMGraphicsDevice + 0x00014a9d)
# 4 0x000a27c4 in __mh_execute_header + 0x000137C4 (Microsoft Word + 0x000137c4)
# 5 0x000a1a35 in __mh_execute_header + 0x00012A35 (Microsoft Word + 0x00012a35)
# 6 0x0009475e in __mh_execute_header + 0x0000575E (Microsoft Word + 0x0000575e)
# 7 0x000919aa in __mh_execute_header + 0x000029AA (Microsoft Word + 0x000029aa)
# 8 0x04d91c85 in __WlmMain + 0x00000061 (WLMKernel + 0x00004c85)
# 9 0x000910f5 in __mh_execute_header + 0x000020F5 (Microsoft Word + 0x000020f5)
# 10 0x000910a6 in __mh_execute_header + 0x000020A6 (Microsoft Word + 0x000020a6)
X86 Thread State:
eax: 0x00000000 ebx: 0x04d5d4fd ecx: 0x00000000 edx:0x00000000
edi: 0x78655960 esi: 0x00000000 ebp: 0xbff715c8 esp:0xbff71570
ss: 0x00000023 eip: 0x04d5d5cf cs: 0x0000001b ds:0x00000023
es: 0x00000023 fs: 0x00000000 gs: 0x0000000f eflags:0x00010246
Thread 1:
# 1 0x97df4046 in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00018046)
# 2 0x92991cce in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00006cce)
X86 Thread State:
eax: 0x00100170 ebx: 0x00001103 ecx: 0xb0080f9c edx:0x97df4046
edi: 0x9298dc69 esi: 0xb0081000 ebp: 0xb0080fc8 esp:0xb0080f9c
ss: 0x00000023 eip: 0x97df4046 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 2:
# 1 0x97df4992 in _kevent64 + 0x0000000A (libsystem_kernel.dylib + 0x00018992)
# 2 0x9c0c9556 in __dispatch_mgr_init + 0x00000000 (libdispatch.dylib + 0x00003556)
X86 Thread State:
eax: 0x00000171 ebx: 0xb00926a0 ecx: 0xb009267c edx:0x97df4992
edi: 0xb00926a0 esi: 0x9c0c97dd ebp: 0xb00926f8 esp:0xb009267c
ss: 0x00000023 eip: 0x97df4992 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000286
Thread 3:
# 1 0x97df4046 in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00018046)
# 2 0x92991cce in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00006cce)
X86 Thread State:
eax: 0x00100170 ebx: 0x00001207 ecx: 0xb0114f9c edx:0x97df4046
edi: 0x9298dc69 esi: 0xb0115000 ebp: 0xb0114fc8 esp:0xb0114f9c
ss: 0x00000023 eip: 0x97df4046 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 4:
# 1 0x97df4046 in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00018046)
# 2 0x92991cce in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00006cce)
X86 Thread State:
eax: 0x00100170 ebx: 0x00003a1f ecx: 0xb0196f9c edx:0x97df4046
edi: 0x9298dc69 esi: 0xb0197000 ebp: 0xb0196fc8 esp:0xb0196f9c
ss: 0x00000023 eip: 0x97df4046 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 5:
# 1 0x97df3b76 in ___semwait_signal + 0x0000000A (libsystem_kernel.dylib + 0x00017b76)
# 2 0x90c20e66 in _sleep$UNIX2003 + 0x0000002D (libsystem_c.dylib + 0x0007be66)
# 3 0x027c8992 in _MerpCreateSession + 0x00000B3F (merp + 0x00003992)
# 4 0x027c805e in _MerpCreateSession + 0x0000020B (merp + 0x0000305e)
# 5 0x027c7fe9 in _MerpCreateSession + 0x00000196 (merp + 0x00002fe9)
# 6 0x027c9586 in _MerpCreateSession + 0x00001733 (merp + 0x00004586)
# 7 0x9298c5fb in __pthread_body + 0x00000090 (libsystem_pthread.dylib + 0x000015fb)
# 8 0x9298c485 in __pthread_struct_init + 0x00000000 (libsystem_pthread.dylib + 0x00001485)
# 9 0x92991cf2 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00006cf2)
X86 Thread State:
eax: 0x0000014e ebx: 0xb0218ad8 ecx: 0xb0218a6c edx:0x97df3b76
edi: 0x90c20f8e esi: 0xb0218ad0 ebp: 0xb0218ab8 esp:0xb0218a6c
ss: 0x00000023 eip: 0x97df3b76 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 6:
# 1 0x97df4046 in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00018046)
# 2 0x92991cce in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00006cce)
X86 Thread State:
eax: 0x00100170 ebx: 0xa0545190 ecx: 0xb029af9c edx:0x97df4046
edi: 0x9298dc69 esi: 0xb029b000 ebp: 0xb029afc8 esp:0xb029af9c
ss: 0x00000023 eip: 0x97df4046 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 7:
# 1 0x97df4046 in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00018046)
# 2 0x92991cce in _start_wqthread + 0x0000001E (libsystem_pthread.dylib + 0x00006cce)
X86 Thread State:
eax: 0x00100170 ebx: 0x00007703 ecx: 0xb031cf9c edx:0x97df4046
edi: 0x9298dc69 esi: 0xb031d000 ebp: 0xb031cfc8 esp:0xb031cf9c
ss: 0x00000023 eip: 0x97df4046 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 8:
# 1 0x97df3b76 in ___semwait_signal + 0x0000000A (libsystem_kernel.dylib + 0x00017b76)
# 2 0x97a3d641 in +[NSThread sleepForTimeInterval:] + 0x000000AA (Foundation + 0x0009a641)
# 3 0x022ba4d8 in _RegisterWindowForMouseMoveEvents + 0x000003F3 (MicrosoftComponentPlugin + 0x0000c4d8)
# 4 0x97a0ff2e in -[NSThread main] + 0x0000002D (Foundation + 0x0006cf2e)
# 5 0x97a0fe86 in ___NSThread__main__ + 0x00000592 (Foundation + 0x0006ce86)
# 6 0x9298c5fb in __pthread_body + 0x00000090 (libsystem_pthread.dylib + 0x000015fb)
# 7 0x9298c485 in __pthread_struct_init + 0x00000000 (libsystem_pthread.dylib + 0x00001485)
# 8 0x92991cf2 in _thread_start + 0x00000022 (libsystem_pthread.dylib + 0x00006cf2)
X86 Thread State:
eax: 0x0000014e ebx: 0xb039e4d8 ecx: 0xb039e43c edx:0x97df3b76
edi: 0x90c20f8e esi: 0x00000000 ebp: 0xb039e488 esp:0xb039e43c
ss: 0x00000023 eip: 0x97df3b76 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Loaded modules:
0: Microsoft Word (14.3.8.130913 Reg=en Loc=0x0415: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
1: mbukernel (14.3.8.130913 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbukernel.framework/Versions/14/mbukernel
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4: Netlib (14.3.8.130913 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Netlib.framework/Versions/14/Netlib
5: MicrosoftOLE (14.3.8.130913 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOLE.framework/Versions/14/MicrosoftOLE
6: MicrosoftOLEAutomation (14.3.8.130913 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOLEAutomation.framework/Versions/14/MicrosoftOLEAutomation
7: merp (2.2.4.130913 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/merp.framework/Versions/14/merp
8: MSXML (14.3.8.130913 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MSXML.framework/Versions/14/MSXML
9: MicrosoftOffice (14.3.8.130913 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/MicrosoftOffice
10: OfficeArt (14.3.8.130913 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/OfficeArt.framework/Versions/14/OfficeArt
11: MicrosoftOleo (14.3.8.130913 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOleo.framework/Versions/14/MicrosoftOleo
12: MicrosoftMathFont (14.3.8.130913 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftMathFont.framework/Versions/14/MicrosoftMathFont
13: MicrosoftChartPlugin (14.3.8.130913 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftChartPlugin.framework/Versions/14/MicrosoftChartPlugin
14: MicrosoftPTLS (14.3.8.130913 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftPTLS.framework/Versions/14/MicrosoftPTLS
15: MsgrLibClient (8.0.0.130913 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MsgrLibClient.framework/Versions/14/MsgrLibClient
16: MBURibbon (14.3.8.130913 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MBURibbon.framework/Versions/14/MBURibbon
17: MViewLib (14.3.8.130913 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MViewLib.framework/Versions/14/MViewLib
18: WLMUser (14.3.8.130913 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WLMUser.framework/Versions/14/WLMUser
19: WLMGraphicsDevice (14.3.8.130913 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WLMGraphicsDevice.framework/Versions/14/WLMGraphicsDevice
20: WLMKernel (14.3.8.130913 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WLMKernel.framework/Versions/14/WLMKernel
21: Gfx (14.3.8.130913 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Gfx.framework/Versions/14/Gfx
22: SmartArt (14.3.8.130913 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/SmartArt.framework/Versions/14/SmartArt
23: MicrosoftCloudServices (14.3.8.130913 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftCloudServices.framework/Versions/14/MicrosoftCloudServices
24: mbustrings (14.3.8.130913 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbustrings.framework/Versions/14/mbustrings
25: mbulocale (14.3.8.130913 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbulocale.framework/Versions/14/mbulocale
26: wlmstrings (14.3.8.130913 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/wlmstrings.framework/Versions/14/wlmstrings
27: CocoaUI (14.3.8.130913 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/CocoaUI.framework/Versions/14/CocoaUI
28: MicrosoftOfficeDRM (14.3.8.130913 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOfficeDRM.framework/Versions/14/MicrosoftOfficeDRM
29: ThreadPool (14.3.8.130913 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/ThreadPool.framework/Versions/14/ThreadPool
30: MicrosoftMenuLibrary (14.3.8.130913 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftMenuLibrary.framework/Versions/14/MicrosoftMenuLibrary
31: StdUrlMoniker (14.3.8.130913 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/StdUrlMoniker.framework/Versions/14/StdUrlMoniker
32: Uniscribe (14.3.8.130913 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Uniscribe.framework/Versions/14/Uniscribe
33: mbuinstrument (14.3.8.130913 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbuinstrument.framework/Versions/14/mbuinstrument
34: WinCrypto (14.3.8.130913 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WinCrypto.framework/Versions/14/WinCrypto
35: mbupgx.dylib: /Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Libraries/mbupgx.dylib
36: molc (14.3.8.130913 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/molc.framework/Versions/14/molc
37: mbunamedstrings (14.3.8.130913 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbunamedstrings.framework/Versions/14/mbunamedstrings
38: CocoaTooltipParser (14.3.8.130913 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/CocoaTooltipParser.framework/Versions/14/CocoaTooltipParser
39: DocEx (14.3.8.130913 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/DocEx.framework/Versions/14/DocEx
40: MicrosoftCSI (14.3.8.130913 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftCSI.framework/Versions/14/MicrosoftCSI
41: MetEx (14.3.8.130913 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MetEx.framework/Versions/14/MetEx
42: MicrosoftFBA (14.3.8.130913 Reg=(null) Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftFBA.framework/Versions/14/MicrosoftFBA
43: XPG (14.3.8.130913 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/XPG.framework/Versions/14/XPG
44: MicrosoftFS (14.3.8.130913 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftFS.framework/Versions/14/MicrosoftFS
45: MicrosoftWlmFile (14.3.8.130913 Reg=en-US Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftWlmFile.framework/Versions/14/MicrosoftWlmFile
46: MicrosoftWebServices (14.3.8.130913 Reg=en-US Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftWebServices.framework/Versions/14/MicrosoftWebServices
47: Oimg (14.3.8.130913 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Oimg.framework/Versions/14/Oimg
48: FamilyControls (410 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
49: CommerceCore (42 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
50: ATSHI.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
51: ScalableUserInterface (1 Reg=English Loc=0x0000: /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
52: CoreData (481 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
53: libcopyfile.dylib: /usr/lib/system/libcopyfile.dylib
54: AppleFSCompression (1.0 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
55: SearchKit (1.4.0 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
56: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
57: OSServices (600.4 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
58: AOSKit (176 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/AOSKit.framework/Versions/A/AOSKit
59: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
60: CommonAuth (2.0 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
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261: NavigationServices (215 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
262: CoreVideo (117.2 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
263: libMatch.1.dylib: /usr/lib/libMatch.1.dylib
264: Bom (192 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
265: vecLib (vecLib 3.9 Reg=English Loc=0x0000: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
266: AudioToolbox (1.9 Reg=English Loc=0x0000: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
267: MediaKit (709 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
268: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
269: libLAPACK.dylib (vecLib 3.9 Reg=English Loc=0x0000: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
270: AppleSRP (1 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP
271: Symbolication (129 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
272: AVFoundation (651.12 Reg=English Loc=0x0000: /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
273: CoreMedia (1273.29 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
274: QuickLook (622.3 Reg=English Loc=0x0000: /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
275: libkeymgr.dylib: /usr/lib/system/libkeymgr.dylib
276: CoreAVCHD (5700.4.3 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
277: CoreGraphics: /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
278: libz.1.dylib: /usr/lib/libz.1.dylib
279: libcrypto.0.9.8.dylib: /usr/lib/libcrypto.0.9.8.dylib
280: libquarantine.dylib: /usr/lib/system/libquarantine.dylib
281: GenerationalStorage (160.2 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
282: VideoToolbox (1273.29 Reg=English Loc=0x0000: /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
283: libdispatch.dylib: /usr/lib/system/libdispatch.dylib
284: DiagnosticLogCollection (1000 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/DiagnosticLogCollection.framework/Versions/A/ DiagnosticLogCollection
285: libsasl2.2.dylib: /usr/lib/libsasl2.2.dylib
286: libsystem_asl.dylib: /usr/lib/system/libsystem_asl.dylib
287: LangAnalysis (1.7.0 Reg=English Loc=0x0000: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
288: DataDetectorsCore (354.0 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
289: Sharing (132.2 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
290: CoreServices (59 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
291: Metadata (800.12 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
292: AE (665.5 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
293: CoreText: /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
294: ApplicationServices (48 Reg=English Loc=0x0000: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
295: libLatin2Converter.dylib: /System/Library/CoreServices/Encodings/libLatin2Converter.dylib
Operating System Information
Operating System: Mac OS X 10.9 (Build 13A603)
CPU: Intel Core Duo, Number: 4, Speed: 2147 MHz
gestaltPhysicalRAMSizeInMegabytes err = 0, result = 8192 MB
gestaltSystemVersion err = 0, result = 0x1090
Screen: 2560 x 1440, depth = 32, ltbr = 0, 0, 1440, 2560
Microsoft Application Information:
Error Reporting UUID: 80918ACA-F1F4-4B28-B217-36D9D839AA94
Time from launch: 0 hours, 0 minutes, 2 seconds
Total errors on this client: 19
On the console I can see:
Process: SIMBL Agent [438]
Path: /Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app/Contents/MacOS/SIMBL Agent
Identifier: net.culater.SIMBL_Agent
Version: 0.9.9 (0.9.9)
Code Type: X86-64 (Native)
Parent Process: launchd [140]
Responsible: SIMBL Agent [438]
User ID: 501
Date/Time: 2013-11-06 18:57:53.821 +0100
OS Version: Mac OS X 10.9 (13A603)
Report Version: 11
Anonymous UUID: DA92A2A9-B114-1DE5-00DA-11F1C80D4735
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
Application Specific Information:
objc_msgSend() selector name: respondsToSelector:
objc[438]: garbage collection is ON
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x00007fff83f05091 objc_msgSend + 17
1 com.apple.Foundation 0x00007fff88607114 _NSDescriptionWithLocaleFunc + 41
2 com.apple.CoreFoundation 0x00007fff8bf75124 __CFStringAppendFormatCore + 7332
3 com.apple.CoreFoundation 0x00007fff8bfa3663 _CFStringCreateWithFormatAndArgumentsAux + 115
4 com.apple.Foundation 0x00007fff886070bf -[NSPlaceholderString initWithFormat:locale:arguments:] + 132
5 com.apple.Foundation 0x00007fff8860a91c +[NSString stringWithFormat:] + 170
6 net.culater.SIMBL_Agent 0x00000001000018f8 -[SIMBLAgent injectSIMBL:] + 874
7 com.apple.CoreFoundation 0x00007fff8c054fcc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
8 com.apple.CoreFoundation 0x00007fff8bf48c5d _CFXNotificationPost + 2893
9 com.apple.Foundation 0x00007fff885ef4aa -[NSNotificationCenter postNotificationName:object:userInfo:] + 68
10 com.apple.AppKit 0x00007fff8a4c34db applicationStatusSubsystemCallback + 455
11 com.apple.LaunchServices 0x00007fff85748e19 ___LSScheduleNotificationFunction_block_invoke_2 + 47
12 com.apple.CoreFoundation 0x00007fff8bfb77cc __CFRUNLOOP_IS_CALLING_OUT_TO_A_BLOCK__ + 12
13 com.apple.CoreFoundation 0x00007fff8bfa8ee5 __CFRunLoopDoBlocks + 341
14 com.apple.CoreFoundation 0x00007fff8bfa8c6e __CFRunLoopRun + 1982
15 com.apple.CoreFoundation 0x00007fff8bfa8275 CFRunLoopRunSpecific + 309
16 com.apple.HIToolbox 0x00007fff858e5f0d RunCurrentEventLoopInMode + 226
17 com.apple.HIToolbox 0x00007fff858e5cb7 ReceiveNextEventCommon + 479
18 com.apple.HIToolbox 0x00007fff858e5abc _BlockUntilNextEventMatchingListInModeWithFilter + 65
19 com.apple.AppKit 0x00007fff89c5e28e _DPSNextEvent + 1434
20 com.apple.AppKit 0x00007fff89c5d8db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
21 com.apple.AppKit 0x00007fff89c519cc -[NSApplication run] + 553
22 com.apple.AppKit 0x00007fff89c3c803 NSApplicationMain + 940
23 net.culater.SIMBL_Agent 0x00000001000012c8 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff891f0662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8cea943d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8cea9152 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff891eba1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff891ead18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8bfa9315 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8bfa8939 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8bfa8275 CFRunLoopRunSpecific + 309
5 com.apple.AppKit 0x00007fff89dfe1ce _NSEventThread + 144
6 libsystem_pthread.dylib 0x00007fff8289f899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff8289f72a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff828a3fc9 thread_start + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff891efe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff828a0f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff828a3fb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff891efe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff828a0f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff828a3fb9 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff891efe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff828a0f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff828a3fb9 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff891efe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff828a0f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff828a3fb9 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00007fff886070eb rbx: 0x5400eac3702b5134 rcx: 0x00007fff5fbfd368 rdx: 0x00007fff88868f31
rdi: 0x5400eac3702b5134 rsi: 0x00007fff8a6892bf rbp: 0x00007fff5fbfc7b0 rsp: 0x00007fff5fbfc798
r8: 0x0000000401e9e7f0 r9: 0x0000000401511d60 r10: 0x00007fff725c1fc0 r11: 0x000000030150e4af
r12: 0x00007fff5fbfcb90 r13: 0x00007fff5fbfd330 r14: 0x0000000000000000 r15: 0x00007fff5fbfcb90
rip: 0x00007fff83f05091 rfl: 0x0000000000010246 cr2: 0x00000001000da000
Logical CPU: 1
Error Code: 0x00000000
Trap Number: 13
Binary Images:
0x100000000 - 0x100004fff +net.culater.SIMBL_Agent (0.9.9 - 0.9.9) <74AD5FAB-C4B2-A087-D428-0CC597C2E716> /Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app/Contents/MacOS/SIMBL Agent
0x10008f000 - 0x100090fff libLatin2Converter.dylib (61) <35D6A929-CF0D-399D-8482-E7E6BED07DF5> /System/Library/CoreServices/Encodings/libLatin2Converter.dylib
0x7fff63113000 - 0x7fff63146817 dyld (239.3) <D1DFCF3F-0B0C-332A-BCC0-87A851B570FF> /usr/lib/dyld
0x7fff8037e000 - 0x7fff803adfff com.apple.DebugSymbols (106 - 106) <E1BDED08-523A-36F4-B2DA-9D5C712F0AC7> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x7fff80528000 - 0x7fff8056fff7 libcups.2.dylib (372) <348EED62-6C20-35D6-8EFB-E80943965100> /usr/lib/libcups.2.dylib
0x7fff80570000 - 0x7fff8059cfff com.apple.CoreServicesInternal (184.8 - 184.8) <707E05AE-DDA8-36FD-B0FF-7F15A061B46A> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
0x7fff81b77000 - 0x7fff81b7aff7 libdyld.dylib (239.3) <62F4D752-4089-31A8-8B73-B95A68893B3C> /usr/lib/system/libdyld.dylib
0x7fff81b7b000 - 0x7fff81b7dff3 libsystem_configuration.dylib (596.12) <C4F633D9-94C8-35D9-BB2D-84C5122533C7> /usr/lib/system/libsystem_configuration.dylib
0x7fff81be6000 - 0x7fff81c75ff7 com.apple.Metadata (10.7.0 - 800.12) <04486C95-3E49-36C4-89B6-925E925BB417> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x7fff81c76000 - 0x7fff81c81ff7 com.apple.NetAuth (5.0 - 5.0) <C811E662-9EC3-3B74-808A-A75D624F326B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x7fff81c82000 - 0x7fff81cf1ff1 com.apple.ApplicationServices.ATS (360 - 363.1) <88976B22-A9B8-3E7B-9AE6-0B8E09A968FC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x7fff81cf2000 - 0x7fff81cf4fff libCVMSPluginSupport.dylib (9.0.83) <E2AED858-6EEB-36C6-8C06-C3CF649A3CD5> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x7fff81d60000 - 0x7fff81e4efff libJP2.dylib (1038) <6C8179F5-8063-3ED6-A7C2-D5603DECDF28> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff81e4f000 - 0x7fff81e5bff7 com.apple.OpenDirectory (10.9 - 173.1.1) <6B78BD7B-5622-38E6-8FC6-86A117E3ACCA> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x7fff81e5c000 - 0x7fff81e60ff7 libGIF.dylib (1038) <C29B4323-1B9E-36B9-96C2-7CEDBAA124F0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff81e61000 - 0x7fff81e6bfff libcommonCrypto.dylib (60049) <8C4F0CA0-389C-3EDC-B155-E62DD2187E1D> /usr/lib/system/libcommonCrypto.dylib
0x7fff81e6c000 - 0x7fff81e9dfff com.apple.MediaKit (15 - 709) <23E33409-5C39-3F93-9E73-2B0E9EE8883E> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x7fff81e9e000 - 0x7fff81eecfff com.apple.opencl (2.3.57 - 2.3.57) <FC03A80D-543A-3448-83FF-D399C3A240D9> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff81ef8000 - 0x7fff81efefff com.apple.AOSNotification (1.7.0 - 760.3) <7901B867-60F7-3645-BB3E-18C51A6FBCC6> /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotif ication
0x7fff81eff000 - 0x7fff81effffd libOpenScriptingUtil.dylib (157) <19F0E769-0989-3062-9AFB-8976E90E9759> /usr/lib/libOpenScriptingUtil.dylib
0x7fff81f00000 - 0x7fff81f3aff3 com.apple.bom (12.0 - 192) <989690DB-B9CC-3DB5-89AE-B5D33EDC474E> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x7fff81fd3000 - 0x7fff81fe0fff com.apple.Sharing (132.2 - 132.2) <F983394A-226D-3244-B511-FA51FDB6ADDA> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x7fff81ff7000 - 0x7fff81ffeff3 libcopyfile.dylib (103) <5A881779-D0D6-3029-B371-E3021C2DDA5E> /usr/lib/system/libcopyfile.dylib
0x7fff82036000 - 0x7fff82038fff libRadiance.dylib (1038) <55F99274-5074-3C73-BAC5-AF234E71CF38> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x7fff820c3000 - 0x7fff820ccfff com.apple.CommonAuth (4.0 - 2.0) <1D263127-5F27-3128-996D-7397660D0C6E> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff820cd000 - 0x7fff821acfff libcrypto.0.9.8.dylib (50) <B95B9DBA-39D3-3EEF-AF43-44608B28894E> /usr/lib/libcrypto.0.9.8.dylib
0x7fff822e3000 - 0x7fff82307fff libxpc.dylib (300.1.17) <4554927A-9467-365C-91F1-5A116989DD7F> /usr/lib/system/libxpc.dylib
0x7fff8233a000 - 0x7fff8236afff com.apple.IconServices (25 - 25.17) <4751127E-FBD5-3ED5-8510-08D4E4166EFE> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
0x7fff824ac000 - 0x7fff824dbfd2 libsystem_m.dylib (3047.16) <B7F0E2E4-2777-33FC-A787-D6430B630D54> /usr/lib/system/libsystem_m.dylib
0x7fff82815000 - 0x7fff82817ffb libutil.dylib (34) <DAC4A6CF-A1BB-3874-9569-A919316D30E8> /usr/lib/libutil.dylib
0x7fff82821000 - 0x7fff82825fff com.apple.CommonPanels (1.2.6 - 96) <6B434AFD-50F8-37C7-9A56-162C17E375B3>This sounds like a known bug for a non English version of Office. See this post for more info.
There is a Microsoft Developer answering questions.
Other options:
1) Disable MERP
Library/Application Support/Microsoft/MERP2.0 -prefs > deactivate
2) Remove these duplicate fonts:
Library/Fonts/Microsoft
Andale Mono
Arial Black
Arial Narrow
Arial Rounded Bold
Bauhaus 93
Comic Sans MS
Georgia
Gill Sans Ultra Bold
Impact
Tahoma
Trebuchet MS
Run Font Book to make sure there are no more duplicates found. More info
Run Font Nuke to delete font caches.
3) Fix for Non-English version:
This example is for Polish version MS Word. Not sure what this will do for future upgrades.
1. Go to Aplication folder > Office > and find Word
2. Click right mouse button and select show package content
3. Go to Contents > Recources
4. Change name folder from pl.lproj to en.lproj
You can download the English version until a fix is offered. Installs 14.3.8,
http://officecdn.microsoft.com/db/MacOffice2011/en-US/MicrosoftOffice2011.dmg -
Cannot install DVD/CD ROM drive after upgrading from Windows 7
I had a working DVD/CD-ROM drive before upgrading. Now it shows as Unknown Device in Device Manager, I tried uninstalling it and then scanned for hardware changes but it still does not work. I also tried manually selecting a CD-ROM drive for it but it
ends up with an error code 31. I also checked for {4d36e965-e325-11ce-bfc1-08002be10318} registry but it did not have lowerfilters key. How do I install the driver for it?Hi,
The error code 31 means that Windows cannot load the drivers required for this device.
Considering that this issue mostly can be caused by compatible issue.
Please check if you can fine the latest driver from Manufacturer’s website. If so, try to install it under Windows 10 compatibility mode: Right click the installer of the driver, choose Properties, choose Windows 7 under Compatibility
mode to install.
If the CD device still fails to work, I recommend to check the setupapi.dev.log under %windir%\inf, locate the device and find the line below:
dvi: Rank - 0x00000000
Then, corresponds the score in this link:
Identifier Score
http://msdn.microsoft.com/en-us/library/windows/hardware/ff546297(v=vs.85).aspx
The value 0x00003000 is the best identifier score and the value 0x00003FFF is the worst identifier score.
The score near 0x00003FFF means that the driver and device may not compatible with current system, we may need to wait for the menufacturer’s driver update.
Thanks for your understanding.
Kate Li
TechNet Community Support -
Cannot scroll or zoom with touchpad after upgrading from win 8 to win 8.1
Hi everyone,
I upgraded win 8 to win 8.1, and then my laptop's touchpad cannot scrol, rotate, or zoom. Does anyone know how to fix it?
My laptop is envy touchsmart 15t j000.
thanksHey hvbnfrgvn,
Thank you for the information on your HP Pavilion g7-2270us Notebook PC.
I suggest following the steps in this document for Drive Cannot Read Discs (Windows 8).
If your CD/DVD Drive Is Not Detected (Windows 8), follow the steps in this document.
I hope this information helps, please keep me posted on how it goes.
Best of luck and have a great day!
I worked on behalf of HP. -
Lower PDf graphics quality after upgrade from v8 to v9
Some PDF Graphic quality is poorer whne using the new Acrobat compared to version 8.
I recently purchased Acrobat 9 Pro extended as part of the TCS2 and installe dhtis on a new machine. The installation replaces Acrobat 8 professional installed on a different machine.
I have checked the job options in detail on each machine and they appear to be identical.
The problem is most notable in a graphic header which appears on the first page of the Word document template from which the PDF is generated. The file is an imported PNG with a complex blue gradient band and the company logo across the top of the page. The band is underlined by a thinner grey band which fades vertically to white. In the resulting output, blue colors show too bright and quite different to the original PNG graphic. The grey band does not fade smoothly and appears as separate bands.
My colleague has installed Acrobat 9 on the same machine as the previous Acrobat 8 installation and is experiencing the same issue.
I have tried generating a PDf with an old known good file base don the same word template and the result is the same so this probably rules out the Word template. Older PDFs generated with the v8 Acrobat do not do not display this way and i still can generate PDFs using the old machine and version 8 Acrobat without any problems.
Can anyone suggest how i might progress with this?There are no display problems because i can satisfactorily generate the file using the Print option and selecting the AdobePDf printer.
I have set the Color Management Policies of the joboption to Convert all Colors to CMYK from Leave Color Unchnaged and this seems to improve the quality considerably so i'll stick with that. Some gray color gradient doesnt seem to convert smoothly and shows as varying bands of shades of gray but i can live with that, unless i can find a setitng that handles that. -
PDF files won't open after upgrade from 9 to 10 or 11
After upgrading from Reader 9 to Reader 10, I lost the ability to open PDF files on my Win 7 laptop. Even the icons became blank white blocks. I reinstalled Reader 9 and it all worked as usual. In trying Reader 11, it happened again. Any thoughts?
Thank you for your reply. Allow me to clarify.
After installing Reader 10 or 11, the icons for PDFs on my desktop changed from the typical PDF icon to a blank white icon like when the extension of a file has been changed or omitted. Double clicking the icon no longer opens the PDF file. Yes, Reader opens but I no longer was able to open any preexisting PDF files using the new version of Reader. I did try changing away from protected mode to no avail.
I do not have a screen shot as I have downgraded to Reader 9. I have scanned thoroughly for malware and viruses and none have been found.
Thank you again. I look forward to your further comments.
Sent from my iPhone.
Please pardon brevity, misspellings, and autocorrect hijinks. -
Cannot Open a PDF File Created in Acrobat 9.0
My associates cannot open a PDF that I have created from Word 2007 using Acrobat 9.0 if I save the PDF to our network. They can open the PDF if I email the file to them as an attachment. Does anyone know what the problem might be?
It may depend on how you transfer the PDF to the network. Saving to a network seems to have mixed results with Acrobat and always has. Try saving locally and copying to the network drive. If you are transferring the file with FTP, be sure that you use binary file transfer.
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Cannot open any pdf file with safari
cannot open any pdf file with safari
download adobe acrobat reader for free, saves all PDF files and ideally open under Acrobat
there are much more options for using and viewing the options native in Acrobat than in Safari, obviously. -
Error opening a pdf after upgrading adobe reader
a client of mine can't open some pdf's after upgrading adobe reader. he gets the message:
"There was an error processing a page. Invalid ColorSpace."
What can he do? he works with windows.Hi,
I like to share the discussion as I am confronted with same or similar problem. Since last Saturday the pdf attachments I sent with my e-mail messages show a blank pdf document upon opening. To make sure it really was the case I sent message with pdf attached to myself: bingo! Have recently updated to Adobe Reader 9.4.1. Using WinXp SP3 and MS Outlook 2003 SP3.
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So first, the Arch guys decide to make an ideal-for-all distro, then they actually keep it current, then they keep it very current, then it's backed up by a set of very active forums?! Too good to be true! All you guys are very, very helpful, and a
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Using code, I'd like to animate a movieclip so that it sways back and forth
I'd like a piece of text to basically move around slightly....like it's floating. Just a slight back and forth, maybe a little up and down. Real subtle though. how would i do this with code. Can you please help me. Thanks