Cannot open ppt file

Hi
When i try to opend a ppt document i get the page cannot display in the page. We have a NW04 SPS15.
Can anybody help me please?
Thanks in advance
Maria
Message was edited by: Maria de Jesus Galindo Monge

Hi Maria,
Unfortunately, I do not have a SPS15 portal to test on but I have seen this in SPS12 and SPS16.
Normally this happens when you've tried to open the PPT document after cancelling past the password prompt. Then, no matter what you do, you get error messages. Things like "Powerpoint cannot open this type of document" or just a blank page.
The fix is normally to clear your browser cache (delete files) including offline.
Then, when you click on the document next time, try to save it to disk first before opening it.
If this does not fix things, maybe I don't understand the problem. Lets see...
1) You've checked the Powerpoint document into the portal
    - what version of PPT?
    - what repository?
2) You have clicked on the Powerpoint document to open it.
    - Did it prompt for a password?
    - Did it prompt for download or open?
3) You got a "Page cannot be displayed" error message?
    - Can you open other types of documents? (Word, Excel)
    - Does the URL change to another domain or no domain?
Good Luck.
Regards,
Graham.

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