Cannot open Reader

I've tried to download both the XI and the 9.5 versions of Reader and I continually get an error message; "Adobe Reader has encountered a problem and needs to close", when I try to open the program. I have Windows XP - SP3 on my computer and I cannot find any other versions of Acrobat/Reader on my computer. I've tried the "Change" tab on the "Add/Remove" software on the Control Panel, doesn't help!! I've also unistalled both several times and rebooted my computer, still no luck, HELP!!!
Jim S.

Download the Adobe Cleaner here: http://labs.adobe.com/downloads/acrobatcleaner.html
Download the FULL installer here: http://get.adobe.com/reader/enterprise/
Save the files.
Close your browser.
Run the Cleaner to completely remove Reader.
Then run the full installer to replace it.

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