Cannot open the drive

By hitting eject button on the keyboards does not open the drive. Hitting the button in DVD player application does not open the drive. Only way to open it is hitting "Burn CD" in iTunes. Hitting "Open" in iTunes does not even do that. I am not sure why this is happening. Could someone give me advice please?

Are you holding the keyboard eject key down for a second or so? Apple changed this a while back and it can catch you out. It used to work with just a quick jab but now you must hold it down. Some people have complained about this but is a godsend to me as I was always opening and shutting the drive accidentally when I missed the sound on/off key next to it and hit the eject key instead.
Sorry I don't have any idea about software eject problem.
Does the "Eject" choice in the Finder "File" menu work?
Hope this is of some help.

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