Cannot open URL from Adobe Reader (10.1.8)

My PDF contains a URL which is not standard http format, but is file://.
Adobe Reader identifies it to be a URL (hand cursor shows up), but nothing happens when clicking on it.
In fact, we have 3 systems (colleagues) with varied behavior. One one it works - brings up the file pointed by the URL.
One another one, it pops up a security related warning (with Block or Allow button). Clicking Allow still does nothing - so fails there.
On my system, it just does nothing..
I tried comparing through the Preferences (Security related, General etc), can't really see any difference..
Any thoughts on what could be going wrong?
Thanks,
Sudarshan

It's always the first thing to try: if an older version doesn't work correctly, first try the latest version before doing lots of other stuff.

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