Cannot order book or calendar
Frustrating to live in a country, St Kitts, that it not recognised as being on any Apple map, and produce lovely photos which go nowhere except to the error message. The US message board is jam packed with similar complaints. A waste of money foir the updated iLife. I'm fed up.
When trying, everything seems to work fine, book seems to upload, but I never receive confirmation email.
What happens, after the upload? Does Aperture exit from the "Buy book" dialog?
Have you checked your order status?
http://store.apple.com/us/help/viewing_changing_orders
Similar Messages
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I am trying to order books that i have created in iphoto 5 and when i click on "buy book" it goes through the assembling photose, but then just gets stuck on connecting phase and doesn;t go anywhere. i have let it sit in that phase for as long as overnight and it still doesnt work.
please help!This can happen quite often, i don't think it is any of your hardware or cables that is affecting this. From my experience, i occured the same problem so i just thought i'd leave it because i wasn't to bothered anyway. But then weeks later i thought i'd give it a go and it worked fine and i recieved my album a week later.
It should work if you just 'forget about it' for a little while. I don't not believe there is a specific answer to why this occurs.
Kester
iMac G4 Mac OS X (10.3.9) -
message I get is please try again, this is crazy. I've re-entered all my billing info, re-ooted my computer all to no avail. I've created and ordered books before, please help.
what version of iPhtoo? Of the OS? what is the exact error message?
you can try to
Before ordering your book preview it using this method - http://support.apple.com/kb/HT1040 - and save the resulting PDF for reference - the delivered book will match it.
and then boot into safe mode and preview again and then order while in safe mode
LN -
in iphoto11 I go to buy book and I cannot ship to Canada. The only options are US.
I have ordered many times before to canada what is the issue ?I have ordered 2 books and should get them any day now . I noticed in iphoto prefrences that you can check your choice of printer . ie USA or Canada . Maybe that could be the reason .
Rob -
How to reduce delivery expenses ordering books and calendars?
Is it possible (how) to aggregate in a singole delivery to the same address multiple calendars/books?
Is it possible (how) to aggregate in a singole delivery to the same address multiple calendars/books?
No, unless they're all identical.
(55474) -
Unable to order iphoto prints & calendar
How can I update from iphoto 7.1.5? The current iPhoto version available at the Mac store can't be installed with OS 10.6.8 snow leopard
error message: "We apologize for the inconvenience, but the ability to order books, cards, calendars and prints is no longer supported in iPhoto 7. Please upgrade to a newer version of iPhoto to order these products."Do I need to copy the entire library over to the new computer?
Yes.
Will this delete the photos on my mac currently?
No as long as you don't copy it to the Pictures folder of your new MBP and overwrite your library there. Copy it to the Desktop and open it from there. You'll need to download and apply the iPhoto Library Upgrader 1.1 to the library before you try to open it with your version of iPhoto. The updater will be downloaded to your Applications/Utilities folder. -
I have Mavericks on my iMac and the latest version of iPhoto 9.5.1 (902.17) but no book, card, calendar, album, slideshow, print and order prints options under Share, which still shows Set Desktop. Any ideas please?
LN,
Since I couldn't expand the zip file on my desktop, I expanded the file on an external drive. Here's the information:
Hardware Information:
iMac (27-inch, Late 2012)
iMac - model: iMac13,2
1 3.4 GHz Intel Core i7 CPU: 4 cores
8 GB RAM
Video Information:
NVIDIA GeForce GTX 675MX - VRAM: 1024 MB
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
Startup Items:
NUDC: Path: /Library/StartupItems/NUDC
System Software:
OS X 10.9.1 (13B42) - Uptime: 0 days 0:16:52
Disk Information:
APPLE HDD ST1000DM003 disk0 : (1 TB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 999.35 GB (698.05 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Inc. iPod
HGST G-Drive Mobile USB 1 TB
EFI (disk1s1) <not mounted>: 209.7 MB
iMac Backup (disk1s2) /Volumes/iMac Backup: 999.86 GB (10.14 GB free)
Elgato Systems EyeTV Hybrid
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. MacBook Air SuperDrive
Apple Inc. BRCM20702 Hub
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Newer Technology, Inc. Oxford ATA Device 00 800mbit - 800mbit max
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Newer Technology, Inc. Oxford ATA Device 00 800mbit - 800mbit max
EFI (disk2s1) <not mounted>: 209.7 MB
Mini Stack (disk2s2) /Volumes/Mini Stack: 999.86 GB (470.15 GB free)
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Apple Inc. Thunderbolt to FireWire Adapter
Kernel Extensions:
com.AmbrosiaSW.AudioSupport (4.1.2 - SDK 10.6)
com.netralia.driver.VBMicDriver (1.0.0 - SDK 10.7)
com.netralia.driver.VBSpeakerDriver (1.0.0 - SDK 10.7)
Problem System Launch Daemons:
Problem System Launch Agents:
[failed] com.apple.accountsd.plist
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.elgato.EyeConnect.plist
[failed] com.google.GoogleML.plist
[loaded] com.google.keystone.daemon.plist
[loaded] com.microsoft.office.licensing.helper.plist
[invalid] com.oracle.java.Helper-Tool.plist
Launch Agents:
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[failed] com.google.keystone.agent.plist
[invalid] com.oracle.java.Java-Updater.plist
User Launch Agents:
[loaded] com.google.Chrome.framework.plist
[failed] com.google.GoogleContactSyncAgent.plist
User Login Items:
EyeTV Helper
apple-scc-20131222-190227
Skype
Messages
Thunderbird
3rd Party Preference Panes:
remoting_host_prefpane
Déjà Vu
DivX
Flash Player
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GPGPreferences
Internet Plug-ins::
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iPhotoPhotocast: Version: 7.0
googletalkbrowserplugin: Version: 4.9.1.16010
QuickTime Plugin: Version: 7.7.3
AdobePDFViewer: Version: Unknown
Photo Center Plugin: Version: Photo Center Plugin 1.1.2.0
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User Internet Plug-ins::
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Keynote: Version: 5.3 - SDK 10.5
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Kies: Version: 2.1.0.13071_1 - SDK 10.5
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Microsoft Chart Converter: Version: 14.3.1 - SDK 10.5
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Microsoft Clip Gallery: Version: 14.3.1 - SDK 10.5
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Microsoft Database Daemon: Version: 14.3.1 - SDK 10.5
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Microsoft Database Utility: Version: 14.3.1 - SDK 10.5
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Microsoft Office Reminders: Version: 14.3.1 - SDK 10.5
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Microsoft Outlook: Version: 14.3.1 - SDK 10.5
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Microsoft PowerPoint: Version: 14.3.1 - SDK 10.5
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Time Machine:
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
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Destinations:
iMac Backup [Local] (Last used)
Total size: 931.19 GB
Total number of backups: 31
Oldest backup: 2013-12-19 05:31:29 +0000
Last backup: 2013-12-26 15:57:21 +0000
Size of backup disk: Adequate
Backup size 931.19 GB > (Disk used 280.61 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
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1% WindowServer
1% Google Chrome
1% EtreCheck
0% AddressBookSourceSync
Top Processes by Memory:
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205 MB mds_stores
197 MB iPhoto
164 MB Google Chrome
Virtual Memory Statistics:
2.81 GB Free RAM
3.50 GB Active RAM
778 MB Inactive RAM
948 MB Wired RAM
499 MB Page-ins
0 B Page-outs -
I have tried to upload a book but the process goes on for hours never completeing. have ordered books before and not had a problem. the preview was fine.
Details Please - what version of iPhoto and of the OS?
does the preview work correctly? Any error messages?
Before ordering your book preview it using this method - http://support.apple.com/kb/HT1040 - and save the resulting PDF for reference - the delivered book will match it.
if it does and it will still not upload then boot into safe mode, preview again (fonts can change) and it the preview is still good upload while in safe mode
LN -
Have been unable to order a book from iPhoto for about 2 months now. At first I put it down to the coupon offer overloading the servers, but still no joy after the coupon ended.
The book assembles ok, but on transferring the data it doesn't get past 0Kb. The error message in the console reads:
10/05/2008 17:04:31 iPhoto[1484] ISCoordinator responseFromUploadFiles: error...
MessengerContext = <ISNewMessengerContext: 0x1e417b30>;
Retry = YES;
Status = ERROR;
I have checked for empty text boxes etc as suggested by some people. Am running 10.5.2 on a MacBook Pro 2.33GHz. iPhoto version 7.1.3 (364). Was definitely able to order books pre-Leopard.
Any help appreciated!noelep:
Welcome to the Apple Discussions. This Apple KB document just was released and may be of some help: http://support.apple.com/kb/TS1139.
TIP: For insurance against the iPhoto database corruption that many users have experienced I recommend making a backup copy of the Library6.iPhoto (iPhoto.Library for iPhoto 5 and earlier) database file and keep it current. If problems crop up where iPhoto suddenly can't see any photos or thinks there are no photos in the library, replacing the working Library6.iPhoto file with the backup will often get the library back. By keeping it current I mean backup after each import and/or any serious editing or work on books, slideshows, calendars, cards, etc. That insures that if a problem pops up and you do need to replace the database file, you'll retain all those efforts. It doesn't take long to make the backup and it's good insurance.
I've created an Automator workflow application (requires Tiger or later), iPhoto dB File Backup, that will copy the selected Library6.iPhoto file from your iPhoto Library folder to the Pictures folder, replacing any previous version of it. It's compatible with iPhoto 6 and 7 libraries and Tiger and Leopard. iPhoto does not have to be closed to run the application, just idle. You can download it at Toad's Cellar. Be sure to read the Read Me pdf file. -
Ordering books-iphoto 08 won't let me buy books i made in previous versions
help! i just upgraded last night to iphoto08, but tried to order books i'd made in previous versions today and i'm getting the message that "item is not available" or something to that effect. the books show up as i made them, but i can't order hard copies. do i have to recreate the books? or is there something i can do?
Welcome to the Apple Discussions. I had a book, the Storybook theme, in progress when I converted. iPhoto gave me a warning that the theme was no longer available but I could continue with the as long as I didn't try changing to another theme and then change back. However, that theme had the dust jacket feature instead of the photo on the front cover.
If you still have or have access to iPhoto 6 you could create a new library and recreate the book with that theme and see if you can order it. I'm thinking of trying the same thing.
Do you Twango?
TIP: For insurance against the iPhoto database corruption that many users have experienced I recommend making a backup copy of the Library6.iPhoto database file and keep it current. If problems crop up where iPhoto suddenly can't see any photos or thinks there are no photos in the library, replacing the working Library6.iPhoto file with the backup will often get the library back. By keeping it current I mean backup after each import and/or any serious editing or work on books, slideshows, calendars, cards, etc. That insures that if a problem pops up and you do need to replace the database file, you'll retain all those efforts. It doesn't take long to make the backup and it's good insurance.
I've written an Automator workflow application (requires Tiger), iPhoto dB File Backup, that will copy the selected Library6.iPhoto file from your iPhoto Library folder to the Pictures folder, replacing any previous version of it. It's compatible with iPhoto 08 libraries. You can download it at Toad's Cellar. Be sure to read the Read Me pdf file. -
Sync phone book and calendar by iTunes
After I install Mavericks in my iMAC, I cannot sync my phone book and calendar from iPhone to Mac by iTunes, how can I do?
Hi Mayday_anna,
Thanks for visiting Apple Support Communities.
Since you've updated to Mavericks, you can sync your contacts and calendars using iCloud:
If you use OS X Mavericks v.10.9 or later, your contacts, calendars, and other info are updated on your computers and iOS devices via iCloud. For more information, see iCloud Help at icloud.com.
This information comes from the article on how to sync contacts and calendars using iTunes on Mountain Lion and earlier:
iTunes 11 for Mac: Sync contacts, calendars, and other info with iPod, iPhone, or iPad
http://support.apple.com/kb/PH12117
All the best,
Jeremy -
IPhoto Upgrade iBook G4 so can continue to order books & prints?
Hi,
Trying to determine the lowest v iPhoto upgrade for continued ability to order books and prints...would that be the iPhoto version in iLife 05? ...don't want/need GarageBand, iDVD, etc., just iPhoto! Recommendations appreciated.This page
http://www.apple.com/support/photoservices/ordering_options/
tells us that you can order books with v6 or later.
You can place orders for Print Products using iPhoto 6, iPhoto '08, and iPhoto '09, as well as Aperture 2.
As you're on 10.4.11 you might want to go to iPhoto 08 as it's the highest you can run, and will probably be easier to find. Note that you cannot upgrade to any version without purchasing the iLife suite.
Regards
TD -
How can I order two different calendars from iPhoto in the same order?
How can I order two different calendars from iPhoto in the same order?
You cannot - the "Buy Calendar" button is only available, while viewing one calendar. You can order more than one copy of the same calendar on one order, however.
-
Pre-Order Book stuck in downloading, book not in yet
I agreed to purchased a book on a pre-order basis. Now when I go into my libray it is hung up trying to download this book that is not yet available. I have tried fully shutting down the ipad, but no luck. Also tried to buy a new book that is available, but that is not downloading and library is still hung up on the pre order book not yet available.
Any help would be appreciated!
KimJeff,
Thanks for the reply. However, the knowbase article referred to in iTunes Store: How to delete a downloading purchase on iOS seems to refer to an earlier version of the iTunes app than I have with iOS 8.0.2. My iTunes app has neither a More button in bottom nav bar, nor any options to display a Downloads list.
iBooks does display The Innovators book in its Books list, with a downloading icon (circle with pause button inside) showing status of this book. The progress indicator in this icon (solid line progressing around the circle) is stuck at the very beginning of the download operation, and hangs there forever. I cannot use the Select button to select this book (to move or delete it); the Select button displays a radio button in front of each item, allowing a group of books to be selected for a Move or Delete operation. But The Innovators book's radio button cannot be toggled (presumably because the book is still downloading).
As I indicated in my original message, I can use iTunes on Mac to remove the book from the iPad as part of its Sync/Backup operations. While this removal appears to work, the book reappears in the Books list on the iPad shortly after the Sync operation completes. Again, I presume this is because the book still exists in the download list on the iPad.
Any other thoughts on how to proceed?
Gary -
Can't create iPhoto Books and Calendars
I have OS10.10 on a 3.1 GHZ Core i7 iMac. It is a new machine and works very well. When I try to create a calendar or book for order in iPhoto nothing happens. It creates an album but beyond that I can not do anything.
Anyone else have this problem.
Thanks,
JohnWhat are the steps you are using - what version of iPhoto do you have?
one way is to create an album and put th photos for the book or calendar in the album - open the album and select all then under share create the book or calendar
If it does not work what exactly does happen? What error messages do you get?
LN
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