Cannot play itunes hd .m4v purchases in Quicktime

All the HD .m4v movies I purchased from the iTunes store do not play in Quicktime for Windows 7.7.1. When I open the file there is just a gray screen in the Quicktime player window with no video or audio. However the player progress bar progresses as though it were playing properly.
The HD .m4v movies I purchased play fine in iTunes.
Any help would be appreciated.

Yes, iTunes movies do not always play on QuickTime - some play, some don't. This is really annoying if you like to purchase the movie not simply watch it on many free internet sites.
I bought "Who's afraid of Wirginia Woolf" which is a very old movie and paid Apple GBP 9.99, later I found it on retrofilms.in free to watch.
The problem is that audio laggs behing video and movies on iTunes are just un-watchable that's why I installed QuickTime. This is a common problem - many posts on this on Apple's forum, many answers like changing your computer set-up - come on, I'm not a computer expert, I just like to watch a movie without spending time on re-adjusting my computer.
Apple is losing customers in a very simple way - when customers want to avoid hassle and unreliable film sites and they buy and download moveis from iTunes. Then, customers spend lots of time trying to browse through forum posts and installing unreliable software that is supposed to cure the problem. By browsing the web they finally find a site with their film being shown for free, which gets them even more upset with Apple... sure way to lose target customers. This is just waste of money and time purchasing movies on iTunes - I'm really upset with the service offered.

Similar Messages

Mac OS X version 10.5.8 I cannot play itunes

I have Max OS X version 10.5.8 and I cannot play itunes as I have version 7.2.1 and I need 7.5.5.
I have tried 3 times through installed quicktime but it seems to load but when re-booted it is still the old version
Any help gratefully received.

Actually you need version 7.7 which can be downloaded from here:
http://support.apple.com/kb/DL761

Cannot open itunes errorn2096 right clicked on quicktime player went to properties no compatibly tab

cannot open itunes errorn2096 right clicked on quicktime player went to properties no compatibly tab

You're on the right track, because this one is usually (at the moment) a compatibility problem. But if you're getting this when launching iTunes, instead try the following document, only be sure that none of the boxes in the compatibility mode tab are checked (not just the compatibility mode box itself):
iTunes for Windows: How to turn off Compatibility Mode

I cannot purchase game point it show cannot connected iTunes but is purchase app other no problem. What should I do

I cannot purchase game point and other game it show popup cannot connected iTunes.
but I purchase app and game other no problem
What should I do.
Thank you

Hi Kidland,
Welcome to the Support Communities!
I'm sorry to hear you are having issues purchasing a game on your iPad.
The first thing I would suggest is to log out of your iTunes Store account on your iPad.
Then restart the device and log in again.
Settings > iTunes & App Stores > Tap on your Apple ID account > tap Sign Out
iOS: Changing the signed-in iTunes Store Apple ID account
If the above did not resolve your issue, follow the troubleshooting steps in the article below.
The link includes the complete details and screenshots, but I've highlighted a few points for you:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
- Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
- Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.
- Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.
- Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
- Try resetting (turning off and then on again) your Wi-Fi router
- If the issue still persists see, iOS: Troubleshooting Wi-Fi networks and connectionsoriOS: Troubleshooting Wi-Fi networks and connections.
I hope this information helps ....
Have a great day!
- Judy

Cannot play songs/videos I purchased in iTunes store

All of a sudden I cannot play songs from the iTunes Store anymore. I buy it, download it, it appears in the list but it won´t play. Trying to convert to AAC gives me error code -208.
I have 4 out of five computers activated.
When I click on a song, it´s title and duration appears on top of the iTunes window but nothing happens then. When I buy a song on my other Mac and move it to my first one it plays with QuickTime. Once imported to iTunes it does not play anymore.
I reinstalled iTunes again - no difference.
All the movies I had within iTunes before and which are still in the folder iTunesMusic/Movies don´t play anymore. They just do nothing. I cannot re-import them into iTunes. Open with iTunes just shows no reaction at all.
Same with some of the songs that played perfectly well before.
Movies create a error message about an invalid public atom and do not play with e.g. Quick Time.
Any idea?
Message was edited by: wobo63

Found this in another thread
These are the instructions I received. The movies downloaded immediately.
+You will need to follow these steps to resolve the issue.+
+- Sign out of iTunes by going to the top menu bar then going to Store and clicking on Sign Out+
+- Quit iTunes+
+- Follow the instructions in the "Remove the SC Info folder" section of this article:  +
+http://support.apple.com/kb/TS1389
+- After removing the SC Info folder, reopen iTunes.+
+- Sign into iTunes by going to the top menu bar then going to Store and clicking on Sign In+
+- Now go to Store again on the top menu bar and go to Authorize Computer.+
+- Choose Check for available downloads from the Store menu.+

Can't play iTunes movie rental because of QuickTime error????

Dear All,
I just rented and downloaded an HD movie from iTunes ("Despicable Me"), but can't play it, because instead I get the error message: "This movie requires QuickTime, which is not supported by this version of iTunes."
I do have QuickTime (V.10.1) as well as the latest version of iTunes (11.0.4).
How can I solve this supposed incompatibility problem?
Or can I at least get a refund or credit on the unused rental?
Thank you!!!

When I read your post, I checked my version of QuickTime, and see that it is version 10.2.
Then I noticed you are not running Mountain Lion - you are still on Lion per your post.
I don't know for sure if that's the problem, but I thought I'd mention it just in case.

Just did update now cannot play itunes songs???

Hello:
I just was prompted to do an itunes update. I did this (now I wish that I had not) and I cannot play any of my songs on itunes. Each time I try to play a song I get a message saying...."the song "xxxxxx" could not be used because the original file could not be found." Any help is much much much appreciated!!!

Have you been able to find a song file on your system's hard drives?
Are those songs on an external hard drive?

Connected Digital AV Adapter to HDMI HD TV. Photo slideshow works fine but cannot play iTunes playlist concurrently (with sound turned off on slideshow)

Connected Digital AV Adapter from my iPad (64 GB 4G) to my HD TV. Tried playing slideshow (with sound off) concurrently with playing iTunes playlist. Video plays fine but no audio. iTunes volume indicator not showing any volume.

Just following-up on this posting from a week or two ago and another a few days later about the problems with catch-up TV. We were disappointed with the lack of service, but as we can get most of the catch-up we want on the Sony Bravia TV, hadn't pursued it with BT perhaps hoping things would improve.
Got a phone call last week from BT asking if we'd been able to set up the YouView Box OK, which we had. Mentioned the unsatisfactory service. She immediately put me through to the BT technical call centre in India where I spoke to guy called Rajiv or something like that. Asked a few questions and then asked me to switch off the YouView Box (back panel switch) and do a hard-reset on the Homehub Router. Once this had been done, and the YouView box switched back on. The service ran fine and has done so since. I don't know if Rajiv did anything in the network or whether this is just some problem (he called it a "glitch") in the router/YouView box. Funny that that the speedtest and streaming to the Sony TV works OK.
He phoned back a couple of days later to see if we'd had any further problems. Overall good service. It would be interesting to know from a technical point of view what the problem was and how it was solved. It shouldn't be necessary to reset boxes in this way.

I cannot play a song I purchased

When I select the song to play, iTunes automatically goes to the next song. It will not play in a play list either.

Should i delete the song and download it again?
Yes ... if just one song on an album is doing that, it usually means you've got a damaged file on your hands.

Cannot play iTunes songs using Bluetooth

Windows xp bluetooth adapter is paired with Bose Wireless Speaker. Music plays fine through wireless speaker from pandora.com, etc. So bluetooth works.
But when I try to play songs from my iTunes library, I hear it through the computer speakers and not the wireless speaker. Could there be a setting in iTunes that I need to change in order to play iTunes music wirelessly?
Thanks

All of a sudden, today, I tried and can play from iTunes to the wireless speaker. I did not do anything. So I don't really know what solved this.

Cannot play iTunes video in QuickTime ("computer not authorized")

A few weeks ago I found a work-around to the vide/audio out-of-sync issue with iTunes 10, and that was to play videos through QuickTime, which I was able to do. Until today. Now QT won't play videos, saying the computer isn't authorized. I go to iTunes, authorize the computer (over and over and over) and QT still won't play. Then when I play the video through iTunes, I have to authorize it the video again and then it begins playing (but of course, video/audio will eventually become out of sync as always...). Any ideas on why QT won't play the videos now or what is making it believe this computer is not authorized? I've de-authorized/re-authorized, I've changed User Account Controls and deleted an "SC" file (the latter two were part of an Apple (un)solution found here ). I'm still at a loss and frustrated beyond belief.
I'm running Windows 7 Home Premium, 64-bit

I have the same scenario too, running Windows 8.1 on my HP Pavilion p7-1007c Desktop PC. However, as I found out, a few iTunes purchases can be fully played on QuickTime for Windows without warning.
Apple should update QuickTime for Windows as soon as possible in order to correct this iTunes authorization bug.

Cannot play iTunes store purchased songs when offline.

Yesterday my cable was out for several hours and the iTunes for Windows XP said it was unable to play my purchased songs from the iTunes music store which I've had on my computer for months now because the iTunes account had to be activated. When the cable internet came back on it worked fine. What is the problem with playing my purchased music offline? I've paid for it!

I am trying to use my Apple TV on a boat and do not want to take my computer with me.
Apple TV is not connected to the internet.
I had this working briefly then it stopped with the upgrade to the iPad software.
Apple had me exchange the original ATV thinking it was a hardware issue but now the video will not open.
Airplay will play music from my iPad or iPhone thru the ATV.
When I go to play a slide show from the iPad of albums I have synced the ATV shows 3 slides real fast and then crashes.

Ipod will not play itunes music store purchased music

I know this topic has been discussed here before, but i still have yet to find a valid answer, so i figured i'd start another thread to see if anyone has found a solution yet. sorry for the repeat subject.
I have a 30GB ipod (with the 4 buttons above the scroll wheel) which suddenly will not play music which has been purchased from the itunes music store. everything which was imported from CDs plays fine. the songs in question play fine through itunes - both from my library on my G5, as well as from the ipod, so it does not seem to be an authorization problem. i've reset the ipod numerous times, trashed itunes preferences, updated to the latest version of itunes, and updated the ipod itself to the latest software version... all to no avail. when i select an itunes purchased album on the ipod, it simply cycles through, song by song, without playing anything.
I haven't restored the ipod to the factory settings yet, as i would like to avoid doing so because i will loose some music which i previously only had on a now dead ibook (faulty logic board). besides, i know from reading old posts, other people with the same problem have tried this as well, to no avail.
can anyone offer any other help/advice on how to remedy this problem? thanks in advance.

It appears that some songs in the iTunes store that were added to the store since the end of November will not play on 1st generation shuffles. They transfer to the shuffle fine but will not play. These same songs transfer to other iPods and play just fine. Many people are having these problems (see the Apple discussion boards). The only known solution is to burn the tracks to a cd and re-import them into your library (a royal pain in the butt). And, yes, I have tried all of Apple's recommendations and even went through troubleshooting with tech support over the phone. I was told they'd call me in a few days after speaking with their engineers but never heard back from them.
PLEASE contact apple either by the following link:
http://www.apple.com/support/itunes/musicstore/ipod/
OR by calling the support number:
1-800-275-2273
Hopefully, with enough complaints, Apple will be forced to correct the problem. It seems to me (and quite a few other people) that something changed on the encryption/the way they are encoding new music in the store that has made the music incompatible with our shuffles.

Cannot play itunes (songs) from MP3. Songs downloaded, but are missing.

I downloaded several songs from itunes and to loaded them onto my player (RCA Lyra), but the songs are missing in the player. To transfer the songs, I copied and pasted them onto the player >computer>then highlighted the songs and copied and pasted them to the MP3 player; when I tried to play them, they were missing. What is wrong? How can I download and play the songs I have purchased?
Thank you.
< Edited by Host >

If you selected the songs in iTunes and tried to copy/paste that will not work.
Drag the songs from the iTunes window to the player.

Since updating to ios 6 I cannot play videos I have purchased. Just crashes, I've tried reloading movies and no luck, help!!

Ever since I updated this last week I have not been able to play purchased videos. It just says "null" and unknown video next to my videos. I've tried reloading from my computer as well as downloading them again via wifi and have had no luck. Any suggestions??

I have the same problem too.

Cannot play itunes hd .m4v purchases in Quicktime

Similar Messages

Maybe you are looking for