Cannot play movies or tv series on my iTunes with OS X Yosemite

I have been using my MacBook Pro to watch my movies and television series in iTunes. Lately, I am having a pop-up window saying that my screen is not HDCP compatible. The video displays blurred lines or just a black screen. The audio will work for only five seconds and after that, the movie stops. I am trying to resolve this issue on my own, but I do not know where to go to see if my screen is HDCP compatible. I accidentally checked the "Do Not Ask Me Again" box. I ask for the community to help me out with this problem.

Hi Emmierolled,
Welcome to the Support Communities!  The article below will help you delete content off of your iPhone:
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/kb/HT5772
Movies
Open the section below for the device you are using.
iPhone or iPod touch
Before you delete, find out if you'll be able to download the movie you deleted again (it depends on where you live).
Tap the Videos app.
Swipe left to right over the movie you want to delete.
Tap Delete.
iPhone or iPod touch
If you delete a movie rental, you'll have to pay to rent it again—unless, of course, you rented the movie on your Mac or PC using iTunes and synced it over to your iPhone or iPod touch. To delete a movie rental:
Tap the Videos app.
Swipe left to right over the movie rental you want to delete.
Tap Delete.
iPhone or iPod touch
Before you delete, find out if you'll be able to download the TV show you deleted again (it depends on where you live). To delete a TV show:
Tap the Videos app.
Tap a TV show.
Swipe left to right over the episode you want to delete.
Tap Delete.
Here's another article that may be helpful to you:
iPhone, iPad, and iPod: Understanding capacity
http://support.apple.com/kb/ht1867
Cheers,
- Judy

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