Cannot Play online music

Hello There,
I have safari, I cannot play online music on it, from www.smashitsusa.com and many other music sites. I do have real player, WMP, Quicktime installed. Same is the problem with Firefox too. What plugin do I need to download or what do I need to do. Thanks in advance.
Regards
Nik

How to view/hear pretty much everything:
Assuming you already run OS 10.4.9 or above and have Quicktime 7.2, and are using Safari 2 or 3, download and install (or re-install even if you already had them) the latest versions, suitable for your flavor of Mac, of:
RealPlayer from http://uk.real.com/player/
Flip4Mac WMV Player from http://www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx (Windows Media Player for the Mac is no longer supported, even by Microsoft)
Perian from http://perian.org/
Adobe FlashPlayer from http://www.adobe.com/shockwave/download/download.cgi?P1ProdVersion=ShockwaveFlash
In Quicktime Preferences, under advanced, UNcheck Enable Flash, and under Mime settings/Miscellananeous only check Quicktime HTML (QHTM).
In Macintosh HD/Library/Quicktime/ delete any files relating to DivX (Perian already has them).
The world should now be your oyster!
You should also have the free VLC Player from http://www.videolan.org/ in your armory, as this plays almost anything that DVD Player might not.

Similar Messages

I moved from USA to South Africa and now cannot play my music on my new PC. I cannot remember the password for my USA account so cannot deauthorize that account to allow me to play my music on my South African account. How can I now play the music?

I moved from USA to South Africa and now cannot play my music on my new PC. I cannot remember the password for my USA account so cannot deauthorize that account to allow me to play my music on my South African account. How can I now play the music? When I try to use my secret questions to access my old account I am told I have the wrong answers, including my own birth date!!!

There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Then you'll find the control in the Store menu:
Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

Cannot log into itunes store cannot play purch. music. new computer

If anyone can help it would be appreciated. I haven't found a solution on this disscussion board.
I get the "iTunes cannot connect to the iTunes store the host is down. Make sure your network connection is active and try again". It is active. My comuter is a few weeks old. It worked before I upgraded to iTunes 7.1.1. Now I cannot even authorize my new computer to play the music I bought that is on my external hard drive. Any ideas? I already tried the troubleshooting apple suggests. I also tried to install a very old version of itunes but it wouldn't run.
Thanks.

if the ts steps from the itunes support was no help write back and tell them what you have done so far to solve the problem. give them as much infos as possible. they will help

Error Message (-208) -- Cannot play purchased music

After upgrading to itunes 6.0 I can no longer play my purchased music. The itunes store is telling me I am not authorized to play the song files, so I log into my account and it says authorization successful. After I click ok I receive the error message:
"We could not complete you Music Store request. An unknown error occurred (-208)."
I have tried uninstalling/reinstalling itunes, and have even tried downgrading to itunes 5.0. Itunes 5.0 wouldn't play the songs because it said I needed itunes 6.0 in order to play my music, and that I would have to upgrade.
I have also tried deauthorizing my computer and then playing the song again but I still receive the same error message.

Cross-posted from another thread.. This *WORKS*:
After having checked my other computer for what files had been altered or created this last day (during thich i had successfully authorized it for playback in preview and for purchased music) i found the file "SC Info.sidb" under "X:\Documents and Settings\All Users\Application Data\Apple Computer\iTunes\SC Info". This appears to hold your authorization keys or some other magic stuff. By deleting this files parent folder, iTunes was forced into asking me to authorize this computer again for playback, with the difference this time that there were some other options on the authorization dialog, just like there should be when for the first time authorizing a computer to play protected iTunes content. When I then entered my information as always and was expecting to see the same -208 error, i was instead greeted with sweet opera that I had been longing to listen to.
A minute or so later, I found this article on the net:
http://nslog.com/archives/2003/05/02/authorizingitunes_scinfo.php
It describes the same problem, but for users of macs, but the same principle applies to windows machines. The only thing fifferent is the paths to the key database. "I:\Documents and Settings\All Users\Application Data\Apple Computer\iTunes\SC Info"
Try the same procedure and hopefully your iTunes copy should work again. Just remember to make sure all iTunes related processes are shut down first before trying this. It might not matter, but that is what I did.

Cannot play online anymore.

Hello there,
I have been getting no-where with the BT Broadband support (based in India), and stumbled on these forums while looking for help, so i was wondering if anyone on here could help me out please?
I have been having some really annoying issues with the BT broadband for a long time now (since around 2009 to now), at first when i joined BT Broadband i was told i could get speeds around 8mb down and ~1mb up on my line, but that wasn't the case, for a months on end i was stuck on the merry-go-round of calling support, running tests from the master socket, and pretty much being un-able to play online games which is all i wanted the broadband for in the first place,,
and all those months i was being told to, "wait 24hours for the changes to take effect",, "wait 48 hours for the changes to take effect",, but of course, nothing ever changed that i could tell, so it just made me really angry at times.
So, eventually after all my calls to support, and complaining, they sent out an engineer, he replaced all the wireing in the house, he also fitted a new up-to-date master socket (Openreach socket), and my speed jumped from ~3mb down and ~200-650kb up, to an "amazing" 9.4,b down and ~1.3 up at the end of all the work he done, and i didnt even have to wait 24 or 48 hours for anything to "take effect".
This was a solid connection and very stable, and it lasted for around 2 and a half weeks up untill i got a "courtesy" call from BT asking how my broadband was now, i told him the engineer has sorted it all out and i told him my speeds were great and i have no more problems,, well only an hour or so after that call from BT, my speed began to drop out, my connection was cutting off, and i was down to ~ 5.5mb down and right back under 1mb up,, this is when all the real issues started and have not been fixed since. (That was the best 2 and a half weeks of BT Broadband i have ever had).
I had left BT at the end of that contract period seeing as it was only making me angry and i wasnt getting anywhere, i came back to BT in March 2011 as Infinity was due to be rolled out here in Belfast, and i can say that my speeds are back into the 9mb down and 1mb up range again, but this time it just feels like im on what i can only describe as a service thats just above dial up, pages take anywhere up 20 seconds or more to load up, online gaming is just impossible, and there is no point in me trying to upload to my youtube channel anymore as the connection always seems to cut off half way through the upload process.
BT's broadband support based in India, has been no help at all again, they have even managed to waste the time of an engineer as they had sent one out to "test" the line only a few days before that, but he tested the line and the Home Hub 2.0 and there was nothing wrong at all according to them both, they said the line is very good and i should not be having any problems at all, that its probably at BTs end.
Anyway, they sent me out a Home Hub 3.0, but alas, everything is the same connection wise, support is still the same.
I have recently called o2 as suggested by a friend, who told me that they'd tell me straight what my line is capable of,, and they (o2) informed me that i "should" be getting upto 19mb, but on my line its estimated that I'd actually get about 15mb down, he also said my line was capable of 2.5 upload or slightly more, so i took that information back to BT and they just saids they'd run "more tests", to which nothing has came of except "more tests".
So, not only have i been messed around for all this time, but i have been lied to about "what my line can handle", its only getting worse, and i have no idea what to do now, besides leave them, but with infinity coming out in December im not sure.
Two days ago when i called support, they told that they would be sending out one more engineer who would test some things at the exchange then come to my house, and that i have "no need to call them in between then", and just keep observing the speeds on the line every few hours,, i feel like i have just been fobbed off yet again.
Sorry for the long read guys, but i hope that information is helpful to understand my issues with BT broadband, anyway, here is a copy of my stats from the hom hub:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
2 days, 18:04:09
Downstream:
9.399 Mbps
Upstream:
1.148 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
5.6 dB / 6.6 dB
Line attenuation (Down/Up):
33.8 dB / 19.4 dB
Output power (Down/Up):
20.4 dBm / 11.8 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
157096 / 126
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
82853 / 124
Error Seconds (Local/Remote):
40043 / 258
My friend told me that it looks like the low noise margin is the problem,
I have consistently asked BT from the start to "Optimize" the line for online gaming, reduce the max delay, (lower PING default to around 8ms). which they were able to do in the beginning for me, but arent now.

NanoTm wrote:
might be a stupid question but you mention that your having massive problems with slow internet,
since you dont mention it, do you use windows media player extender service ? - Not since i had an xbox 360, it was hopeless and pointless, would that still be active, or is it active by default, if so, how can i disable that,, i like to have my laptop running with a little operations going on as possible!
if its running in the task list then there is a good chance its causing hte problems that are making your internet go slow, disable the media player services (control panel >system security>admin tools>services) its a known problem wiht 7 and for some reason the recent round of updates re-enabled them,
have you done anyupdates or installed anything around the time of the problems starting?
anything even an adobe flash update could of caused the problems, since your connection itself would appear to be fine (from the numbers) the options left are your system (and some inocuous change that has caused a problem) your interneal network setup (you mention a homeplug?)
theres a lot of things that could be causing the problems that have nothing to do wiht BT, yes ok i'll grant that the timeings seem co-incidental but have you searched forums checking to see if others are having hte same problems especially with the router or other hardware you also have in your network ?
also you mention swithing off your laptop and then booting the ps3 game, have you tried leaving the laptop on ? - I have done this before while playing Dead Nation before the game chat was patched in, i used Skype, and there were no problems, but that was a while ago.
I usually switch off the laptop or computer from the internet before i go onto play COD4 just to make sure i dont lag and my connection stays as solid as possible.
not sure about the media player settings wiht ps3 ? i know the hookins are there for some consoles, but dodgy nat settings or port forwarding can also be to blame for consol gaming - I did have port forwarding on with the HH3 to try and make it better, but i didnt do a **bleep** thing, so it got switched back off after a few days of waiting to see if the "changes would take effect" When i put Modern Warfare 2 on earlier, it was "NAT Type 2", so nothing seems to be wrong, but as i mentioned, i was put into a lobby which was 160ms PING (after a long wait which made it more annoying).
Hi, thanks for your reply,
I have had Homeplug installed since pretty much the start of my service with BT way back in 2009 i think, i had it installed at the time when the engineer replaced all the phone wireing when he got my speed upto 9mb!, so i can rule that out, i also get the same speed using ethernet plugged in downstairs in the master socket, that i do upstairs, both wirless and wired connections get the same speed results, downstairs and upstairs using the homeplug, i get a little faster when i use the test socket though i was advised that i shouldnt use it and that i should only really use the socket on the faceplate,, dont know why tho.
It is really strange to me that i have these speeds, yet for some reason i just can play online anymore,, all of the engineers who have been out say there shouldnt be any issues.
I think what im going to do is just move to a different provider, o2 said on thier "The Works" package i would get 2.5 upload and around 20down,, I'd even be happy with 10down and 2.5 up.
An engineer is going out to the exchange tomorrow to try somethings out, then come to my house afterward to run yet more tests,, then i was told to give it 48 hours (again),, so this is the last time, i cant keep doing this and going through all this nonsense and having to deal with the extremely poor customer services, which might also end up putting me off getting infinity, because when i think about having to spend between 45 minutes to 1hour 45minutes on the phone being passed around and put on hold and having to ask them to repeat themselves, i just cant stomach the thought of it, regardless of superfast broadband or not.
On the services list:
Windows Media Center Receiver Service - STATUS= Blank (not started) - START UP TYPE= Manual
Windows Media Center Sheduler Service - STATUS= Blank (not started) - START UP TYPE= Manual
Windows Media Player Network Sharing Service - STATUS= Started - START UP TYPE= Automatic (Delayed start)
I stopped the Network Sharing Service like you suggested,, I dont stream content anyway (if thats what it was for), although i dont see why anything on my computer should affect what is happening on my PS3?
Im not one for updating things except what my browser needs to function, i have Windows automatic updates switched off, as all i see them as is an excuse to clutter my HDD and waste my time, i havent updated since i first got my laptop back in early 2010 and it still works fine, i use malwarebytes and AVG 2011 (full suite).
How do i deactivate "Remote Assistence" and Remote Desktop thingy?

Cannot play/transfer music on iPhone through iTunes (computer is authorized

I recently has to reformat my hard drive on my MacBook and wasn't able to back up my phone (3GS - 3.1.3) before then.
I initially installed Tiger (10.4.11) and my phone wouldn't even register on iTunes. I just upgraded to Snow (10.6.2) and now my iPhone is read, but I cannot access my music nor can I manually transfer songs onto it. When I hit sync, nothing will get updated. I tried the automatic sync option and that didn't work as well. I tried to authorize my laptop and it said "This laptop is already authorized." I already updated everything and restarted - still nothing.
I included a screen shot of my non-accessible iphone folder below in case that helps.
Thanks in advance!

That's normal (that the music is grayed out). Click the EYEfone icon, then the Summary tab (along the top) - if you want to manually manage music, check the box. Else, click the Music tab (along the top, not in the list on the left), then select the box to sync music, and select playlists or All music, then click Sync.

My ITunes Library is on an external drive. I later installed the newest version of ITunes 12.1.0.5 and now I cannot play the music on my external dive. What to do?

I put I TUNES library on my external hard drive.
Then I installed the newest version of ITune - 12.1.0.5.
Now I can;t play the music on the external drive.
What to do?
Thanks

Thanks, Limnos,
Worked perfectly.

Cannot play any music bought from iTunes

I can no longer play any of the music I bought from iTunes, although anything else is fine. I get this message --
The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed.
I have changed the permissions on every single music file permissions to everybody read and write, so what is the problem?
Any suggestions gratefully received.

I'd try de-authorizing and re-authorizing you computer.
http://support.apple.com/kb/ht1420

Cannot play online games

Can someone please help me, i have the linksys wrt300n router, wired to a pc with xp, i also have a wireless pc using vista that i am using the linksys 2.4ghz wireless-n usb adapter. I am trying to play an online game...WOW, and the errors i am having they say is because of the router. If anyone knows how to fix this, please give me step by step, in simple terms advice.......

jenjimnt wrote:
The game is world of warcraft, one day its ok, and the next other players appear unknown and if i try to do anything i get disconnected. After being disconnected the only way to get back online is to restart my pc. Trying to understand all of this is like learning another language, i've been told i need to open ports, also, allow full access, and something about assigning my router an ip address. i wish someone could just fix this for me. i am so confused.
FOllow the steps , and let me know the status..
http://www.portforward.com/english/routers/port_forwarding/Linksys/WRT54GS/Warcraft_III.htm
http://www.portforward.com/english/routers/port_forwarding/Linksys/WRT54GS/Warcraft_II.htm
after saving the settings , plz unplug the power cable of ur router and plug it back in.
pe@c3
~~~Nobudy's Perfect , i try To Be So ! Each n every moment of maH LYF , AND I THINK dat wats make Me "Different" From others....~~~

Cannot play bought music on iPod Mini (any longer)

My iPod Mini refuses to play (any longer!!!) the songs I bought in the Music Store. It just skips the songs from the moment they are activated. In iTunes the music is played without any problems.
Compaq Windows XP

Make sure all the steps to transfer purchased music in this link have been followed.
http://discussions.apple.com/message.jspa?messageID=607401

HT1349 Cannot play my music - Apple error message

even though i have changed my e-mail address and password i keep getting my old e-mail address in the window to authorize use of my computer. Last time i purchase from i-tune was 2010. Then i get an error message that i have not used my apple ID. How can i get the music i paid for on my list in my file/play list ??

If you are trying to play music from your iTunes on your computer, use the Computers icon with Home Sharing enabled in iTunes - the library should appear there.
AC

Cannot play downloaded music!!!

Hi all,
Have recently purchased new music for a new Ipod, when I double click the song in Itunes to play it is asking me to authorise the IPod. Having entered my username and password it states that it has been correctly authorised however i then get a message saying 'could not complete music store request.An unknown error occures (-208).Error in Music Store. Please try again later.'
Is this due to the high volume of users because its Xmas Day?
Thanks in advance.

Seems like the music never completly downloaded. Try redownloading on computer and sync.
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Cannot play purchased music or shows, have tryed the 5 r's, apple suggesti.

okay so i bought the new ipod video 30 gig, like a few days ago. i just bought two episodes of Lost from season 2, the first two episodes of the season. they play fine on my computer on itunes, they wont play on my ipod. this is what happens: i click on the episode, it pauses for 3 seconds and than a blue/purple screen comes up for like 6 seconds and than it goes back tothe menu with the two episodes.
i also bought the new CD from Anti-Flag today as well from itunes, they play fine on itunes but on my ipod it skips from song to next song without playing it but when i plug it in my computer it says it played X number of times.
plz help me.

Sorry, can't help. But the same thing's happening to me, too. I only have two computers authorized. I've restored my iPod 2x to factory defaults and deleted and reinstalled Quicktime/iTunes too many times to count.
Apple tech support hasn't exactly been helpful; try nada help. I've asked them to check on the account and they say everything OK. My iPod plays non-protected music fine, it's just the Music Store stuff it skips.

TS1389 Itunes is repeatedly asks me to reauthorize, I have followed all of Apple's recommended steps but I still cannot play my music!

I have hundreds of dollars worth of music in my iTunes, purchased over the years. I am repeatedly asked to authorize my computer. I log-in and a window pops up telling me my computer is already authorized. I have no other authorized devices. Problem is, when I go to play a song, the whole process starts over again! Apple is depriving me of music that I've already bought and paid for. I feel like this is a glitch with the most recent iTunes update because this never happened before. What can I do??

Hi
So just close iTunes and re-open iTunes thats it and that worked for you?
When you say reset your settings do you mean to factory settings? As my iPod was swapped at the store for a new one and the problem is still there...
Thanks.

Cannot Play Purchased Music

My IPOD was just serviced (headphone jack replacement) and cleaning; I now can play no purchased music on the IPOD; I can play it while the IPOD is plugged into the computer, but not otherwise; I have checked and only my two computers are authorized to play the purchased music.

Check through this document.
iPod does not play content purchased from the iTMS.

Cannot Play online music

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