Cannot play or transfer movie to iTouch or iPhone

Purchased several movies and TV shows on iTunes and downloaded them to iTunes on my computer. The movies are "Thor: Tales of Asgard" and Scooby Doo TV series Season 2 consisting of 8 TV shows. Tried to sync onto an iTouch 4th gen, iPhone 3GS and an iPhone 4. All syncs generated the message stating the movies cannot be played on device.
All movies are in standard definition. I am running the latest versions of both iTunes, iTouch and iPhone software. Movie descriptions in iTunes makes no mention of not being compatible with the iTouch or iPhone. I have paid for these and now cannot transfer them to my son's iTouch as planned. I want a refund!
Have tried to use iTunes conversion to iPod or iPhone option but when the movie is selected the option is greyed out.
Suggestions please.

You can use a computer to convert the file for iPad playback in iTunes.
QuickTime X can also export for iPad use.

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Thank you for participating in the Apple Support Communities.
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