Cannot play purchased movie

Now I've never had a problem like this before but for some reason last night after I purchased Resident Evil Degeneration from the i-tunes store off of my home computer it told me that I could not view it because my computer was not authorized.
But every time I try to authorize it AGAIN, it tells me that it is already authorized. So why can I still not view this movie that I purchased?! I've authorized three out of my five computers ( one being my laptop the other out of use ) so I just cannot understand why it is that I suddenly cannot play this movie. Is it this particular movie or my computer or itunes itself?

Neross,
You are not alone.
Back on June 9/09, my post titled "iTunes 8(x) + OS 10.5.7 NOT Compatible??" was about this very same problem.
Here's the link:
http://discussions.apple.com/thread.jspa?threadID=2031631&tstart=0
In that post, I wrote that noticed that after I updated to iTunes 8 on both my MacPro (with OS. 10.4.11) and my MacBook Pro (with OS 10.5.7), ONLY my Mac with OS 10.5.7 is now unable to play ANY purchased OR rented movies AND tv shows.
I also noticed at that time that a lot of the other people who were posting about their own problems about not being able to play any movies in iTunes, that those people were running *OS 10.5.7* while using a recently updated version of iTunes 8.x
So Neross, please take a moment to read my post and +please add your voice and situation to the building string of voices so that we can combine all our voices into one place and bump this situation up to the top of this iTunes discussion forum in order to bring attention to this problem+.
*+For 3 weeks+, +I have been without ANY ability to view and play ANY movies and tv shows -- and because of that -- I have not made any purchases or rentals+*.

Similar Messages

HT5100 Cannot play purchased movie on external home projector - protection warning

Cannot play purchased movie on external home projector - protection warning
I purchased a movie at the iTunes store on my Mac air laptop. Then I connected the Mac to my home projector and cannot play it due to a warning about protection.... YET I HAVE PURCHASED THE MOVIE TO WATCH ON MY HOME PROJECTOR THEATRE SYSTEM
This is not good - a rip off!!!!!!

Some displays cannot handle the HDCP bandwidth requirements. An example would be the older cinema display.
I had this problem. However when connected to a mormal HD TV via Apple TV3 plays fine

Cannot play purchased movies or music videos on ATV3 via AirPlay

Music, photos, and mirroring work fine. When I try to play purchased movies and music videos from iTunes, I get "Operation could not be completed -3". Everything is updated to the latest iOS. The router is a Belkin N450DB wireless on factory settings. This location also does not have internet, just the home wi-fi network. I have even plugged the ATV into the router via ethernet and still no video. I have tried and gotten the same results with iPhone 4s, iPad 3, PC laptop with iTunes with same Apple ID as ATV.
If it makes a difference, I setup, updated, and added my Apple ID to the ATV from a different location with internet, but moved it after I thought it had been set up. Thanks in advance for any tips, I am clueless!!

Hi there Upchucknit,
You may find the troubleshooting steps in the article below helpful.
iOS: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/ts4215
-Griff W.

IPod Touch 5 Cannot Play Purchased Movies on TV

I used to be able to play the movies I bought on iTunes on a TV using the HDMI out adapter from Apple. Now when I try to play the it says that the device is not enabled to play the content. It starts playing and then stops and the message displays on the iPod. I noticed that this started happening after the last update. Even movies I purchased a year ago are doing the same thing. Movies that I didn't get from iTunes are playing fine. Do the iTunes movies have a special protection on them? Why would Apple not let us play the movies we purchased on a TV? It just doesn't make sense. I don't think I'll be visiting the iTunes store anymore unless something changes. Show your support and let Apple know!

Hi lllaass,
I have followed the links supplied earlier in the day.
The "Create new version" option is greyed out in iTunes 11.
I have also downgraded to iTunes 10, which has the same effect.
I would try to convert with QuickTime Pro, but its not free.
Looks like a refund would be the best option, as i thought iTunes was simply drag & drop.
They know what Apple products i own/use, from the settings in my iTunes account. Surely.. "What device would you want to download for?" would be a wise option upon purchase..

Cannot play purchased movie on Apple TV

Having issues watching one particular show that I purchased recently on Apple TV 3rd generation. I have watched it a number of times, but then a week ago i keep getting this message whenever I try to play it, "iTunes currently unavailable please try again later". All other purchases work fine and I'm able to connect and watch them fine. However, whenever I choose to watch that particular show it gives me that message. I've tried updating to latest version and resetting everything. Not sure what's going on. Suggestions?

Sounds like an Apple server issue to me.
Query it with iTunes store support via:
https://expresslane.apple.com
Explain you cannot play items you've prurchased.
Also send feedback to:
http://www.apple.com/feedback/appletv.html
A thread below mentions someone having similar issues, and that if they searched for the item again it would let them play via the search menu.
AC

I cannot play a movie I just recently downloaded from the iTunes store

I cannot play a movie I just recently downloaded from the iTunes store

I purchased an album from the iTunes store VIA the wish list Purchase option.
The 2 albums and 3 songs were purchased. However, one of my songs was stuck in the "Computer is not authorized / Already Authorized" loop. Where it asks me to authorize a song, but then says the computer is already authorized and doesn't play the song.
I noticed looking at "Get Info" there were two key differences.
The songs that were valid and would play have:
Kind: Purchased AAC audio file
Purchased by: **********
Account Name: *****@gmail.com
The one song that would NOT play and caused the authorization loop has:
Kind: AAC audio file
Purchased by: <this field was NOT PRESENT like it was on the other files>
Account Name: *****@gmail.com
(**** = redacted, however the two Account Name fields were identical)
As you can see, the Account name match, but the "Purchased By" field is missing and the Kind is not marked as "purchased".
THIS IS A BUG. As the entire album was bought under the same method, same time, and same account, yet, one file is improperly tagged, and does not play. The trouble file was found in iTunes store, added to Wish list, and purchased in the same session, no other log-off, shutdown, or iTunes restart to cause a selection of anouther account name.
This leads me to believe that iTunes is not properly tagging a file after it is downloaded that it has been purchased, thus, causing the loop.
Apple can't blame anyone else here, as only apple hardware and software were involved in this. MacBook Pro, OS X 10.6. iTunes 10.7 (21)

Cannot open purchased movies

I purchased a movie from Itunes and it tells me that I cannot play the movie because the computer is not authorized. It then tells me to download Itune 4 or beter. The computer is authorized and I am running Itunes 10.6. I am using X 10.5.8

QuickTime 7.5.5 for Leopard - http://support.apple.com/kb/DL27
QuickTime 7.7 for Leopard - http://support.apple.com/kb/dl761
= New version of Quicktime installed but application reports it needs to have that version installed =
Open Application > Utilities > System Profiler and check the Quicktime version in Frameworks vs. the version in Applications. One person had re-installed their operating system. It had kept the newer Player application but had reverted to an earlier version of the underlying support framework files which many applications utilize. Re-installing Quicktime 7.7 took care of the problem. Do this manually, not with Software Update.
Installation get stuck at "configuring installation" - https://discussions.apple.com/thread/2592979?threadID=2592979 - uninstall Quicktime before installing.

I cannot play purchased songs in iTunes v11.0.1.12 or sync them to my iPhone and the songs are no longer available for downloard in iTunes store (so, I can't delete and download them again).

I cannot play purchased songs in iTunes v11.0.1.12 or sync them to my iPhone and the songs are no longer available for downloard in iTunes store (so, I can't delete and download them again).

carolinechx wrote:
i know the description may be a little bit too confusing
Mostly because you are not using any capital letters or paragraph returns and your post is difficult to read.

HT1657 cannot play rented movie on my itunes. an error message "this movie cannot be played on this device" pops up. lates itunes software already installed. what to do????

cannot play rented movie on my itunes. an error message "this movie cannot be played on this device" pops up. lates itunes software already installed. what to do????

There are instructions for starting it on this page : http://support.apple.com/kb/TS1567

HT4437 Cannot play protected movies on AirPlay from iPad

I cannot play a movie from my iPad to my Apple TV device. I get an error "cannot play protected movies". Why is this when I bought the digital copy with the Blu-ray Disc ?

I'm not aware of any third-party receiver that supports video over AirPlay, so you'll probably need an Apple TV. But then, as long as you have a WiFi network in your house, you should be able to play the movie through the Apple TV to your projector without needing Internet as long as the movie has completely downloaded. For more information on AirPlay see:
http://support.apple.com/kb/HT4437
In some cases, though, people have reported that even with the rental completely downloaded (or so they said) it still asked to connect to the iTunes Store, so it's not 100% reliable, it seems.
Regards.

Can apple tv be used to play purchased movies without broadband via airplay

can apple tv be used to play purchased movies from a ipad without broadband via airplay

The only times I've tried - on holiday/vacation with no broadband - this has failed because Airplay of protected content requires a brief authorisation connection to Apple's servers.
Conversely an ipad hooked up to a TV using the HDMI adapter works without internet for media stored on it as does a Mac computer running iTunes eg MacMini with HDMI out.
AC

Playing purchased movies

Am I able to play purchased movies through the cloud as opposed to using all the space on my ipad?

With iOS 7 you should have a Settings > iTunes & App Store > Videos option (under 'show all' heading) which you can set 'on' so that films and TV programmes that are in the cloud will show in the Videos app (films and/or TV programmes can't be redownloaded in all countries so they might not show in Videos, and if the rights-holders remove them from the store then they also won't show) - they will have a cloud icon on them. That will allow you to stream them, but you may also find that they take up space on your iPad whilst they are being streamed, in which case you should be able to then delete them from your iPad's storage via Settings > General > Usage > Videos

Cannot play netflicks movies with firefox 4.0.1 on Mac OS X

I update the silverlight plugin and I still cannot play any movies.
MacBook Pro
Mac OS X 10.6.7
Browser: Firefox 4.0.1
Silverlight version: 4.0.60310.0, last update is March 10, 2011
This use to work in previous versions prior to FF 4.0.

n Firefox make sure you have at least two (2) tabs open - (Ctrl+T opens a new tab)
In the address bar of one tab, type "about:config" - minus the quotes, of course
You'll see a warning. Click "I'll be careful, I promise" and continue to the configuration page.
There's a search bar at the top. Type "js" - again, minus the quotes.
In the results you'll see pdfjsviewer.disabled with a vaule of false. Click it once, then right click it and choose Toggle to make the value "True".
Close that tab.
Click Tools>Options and go to the Applications tab
Locate Adobe Acrobat Document (or Portable Document File (PDF)) in the list and click the drop-down to select "Use Adobe Reader (in Firefox)". (Mine doesn't have that because I also have Acrobat Pro installed)
Click OK.
Click Tools>Addons to see that the Acrobat plugin is installed
Close and restart Firefox. PDFs should now open in a browser window with the Reader plugin.
Note: This doesn't work for me since the update to 23 and I should have the choice of Reader or Acrobat plugins. Firefox is trying desperatelt to FORCE users to use their crappy PDFJSViewer, which doesn't handle multimedis or forms PDFs.
As to the NPAPI and security risks, that's blown WAY out of proprotion. There are antivirus companies trying to sell their products to Mac users (who will NEVER need them) and they use this "urban legend" to bolster their case.

When I try to play purchased movies from iTunes on Apple TV I get image but the sound is just a horrible clicking?

When I try to play purchased movies from iTunes on Apple TV I get image but a horrible clicking as sound?

Hi there,
You may find the troubleshooting steps in the article below helpful.
Apple TV (2nd and 3rd generation): Troubleshooting audio issues
http://support.apple.com/kb/TS5150
-Griff W.

Itunes quits when trying to play purchased movies from itunes store

Mac OS X 10.4.10 Dual G5 No add ons. Everytime I try to play purchased movies or purchase a movie itunes quits. it seems this began after a recent updates as I noticed the issue when i tried to purchase a movie it downloaded and crashed while processing file. I tried to open a previously purchased movie and crash again. I rebuilt the xml file and cleared preferences. Any ideas?

Hi, did you find an answer to the problem, as I have the same one (with Wiindows 8)

Cannot play purchased movie

Similar Messages

Maybe you are looking for