Cannot play purchased song bought with old apple id

I am using most current version iTunes on Macbook Pro Retina and Yosemite. I have a large iTunes music library that includes purchased items from all the way back when the store started. Through the years, I have had to change my apple ID as I have gotten rid of email addresses. Inevitably, a song will pop up that I bought in 2005 with an old Apple ID. I do not remember my password. When I go to "Forgot my apple ID" I cannot use the "email authentication" feature because I no longer have access to that old email. When I try security questions, it asks me for birthday. When I put that, I get: The authentication information provided does not match our records. Please verify your personal information and try again."
What should I do?

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