Cannot play purchased songs from itune says need to locate file

I am trying to play songs purchase from I Tunes on a authorized computer and I keep getting a message the song could not be used because the original file cannot be found.  Then a option to locate it how do I locate it ?

Did you recently move any files around on your computer. iTunes looks for the files in the original location; if they are moved this can create problems. One possibility is to right click on one of the songs with an exclamation point, and the go to "Get info." This will open a pop-up window that has several tabs.Click on "Summary." At the bottom of this screen, there is a section that says "Where:" This is the path of the original file. Check that location and see if the file is located there (probably not, or you wouldn't get the warning).
Next, I would search Windows for the particular song. Assuming that you find it somewhere, I would bet that is where the rest of the missing files now reside.

Similar Messages

  • All my purchased songs from Itunes says unable to locate original file

    all of my songs purchased from itunes say unable to locate original file

    Did you recently move any files around on your computer. iTunes looks for the files in the original location; if they are moved this can create problems. One possibility is to right click on one of the songs with an exclamation point, and the go to "Get info." This will open a pop-up window that has several tabs.Click on "Summary." At the bottom of this screen, there is a section that says "Where:" This is the path of the original file. Check that location and see if the file is located there (probably not, or you wouldn't get the warning).
    Next, I would search Windows for the particular song. Assuming that you find it somewhere, I would bet that is where the rest of the missing files now reside.

  • I cannot play purchased songs in iTunes v11.0.1.12 or sync them to my iPhone and the songs are no longer available for downloard in iTunes store (so, I can't delete and download them again).

    I cannot play purchased songs in iTunes v11.0.1.12 or sync them to my iPhone and the songs are no longer available for downloard in iTunes store (so, I can't delete and download them again).

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  • Purchased songs from iTunes via iPhone 4 but files not found on comp after sync

    I purchased an entire album and one additional song from iTunes on my phone while at work on a wireless network.  When I got home it started the transfer/purchase updates or whatever.  I don't know what happened I don't think there was an interruption at any point but now I find that most of the songs from that particular album plus the additional song are seen in my library with the "!" next to them.  For the life of me I cannot find the files, they just don't exist on my computer or the external drive on which I keep my iTunes.
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    Are the songs playing whole in iTunes? if not download them again.
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  • I recently purchased songs from itunes via my pc and I dont know how to get them onto my iphone? When I click the sync button it says I will lose all the music currently on my iphone.. Help :(

    I recently purchased songs from itunes via my pc and I dont know how to get them onto my iphone? When I click the sync button it says I will lose all the music currently on my iphone.. Help

    If you're syncing with a different iTunes library than the one you previously synced with, then there is no way around it. You're gonna loose the old data. The only way round it would be to make sure that all the music files on your iPhone is also in your iTunes library. If you still have access to the computer with the old library, you could copy the files on to an external harddrive, and then import them into your new iTunes library.
    If it is in fact the same library, then the music currently on your iphone, is also in your itunes library. Just make sure that the artists/albums/playlists, or whatever you sync contains these tracks, that you allready have on your phone and don't want deleted. What i do is, i create a playlist specifically for my iPhone, and i set it up to only sync with this playlist. Whenever i hear a track from my iTunes library or buy a new track that i want on my phone, i just drag it to this playlist and next time i synchronize, it's there without deleting anything else.

  • My macbook pro is already authorized, but a purchased song from iTunes keeps stating that my computer is not authorized to play it. I enter my apple ID and password, upon which a window confirms that my computer is already authorized. Yet the song still w

    My macbook pro is already authorized, but a purchased song from iTunes keeps stating that my computer is not authorized to play it. I enter my apple ID and password, upon which a window confirms that my computer is already authorized. Yet the song still won't play and continues to state that my computer is not authorized.

    If you live in a country in which you are allowed to re-download purchased music delete the track from the library and the HDD and re-download it.

  • I'm trying to purchase songs from itunes but nothing is happening after I push the "buy" button. I have credit available but nothing is happening. Do I need to restore or update?

    Trying purchase songs from itunes store but nothiing is happening after I click on the "buy" button. I have credit available ($21.59). Do I need to refresh or update somehow? Not sure what's going on never happened before when purchasing from itunes.

    Try to connect in recovery mode, explained in this article:
    iOS: Unable to update or restore
    Before that, back up your device, explained here:
    iOS: Back up and restore your iOS device with iCloud or iTunes
    How to back up your data and set up as a new device
    You can check your warranty status here:
    https://selfsolve.apple.com/agreementWarrantyDynamic.do

  • HT1918 My iphone keeps saying in order to buy a song from itunes, I need to previde the answers to security questions but I don't remember the answers. I've clicked to change it but in order to change it, I need the answers. What do I do?

    My iphone keeps saying in order to buy a song from itunes, I need to previde the answer to security questions but I don't remember the answers and i've tried to change it but in order to do that, I need the answers.

    You canot easily change your country settings.  The iTunes Store in a country is intended only for use by that country's residents, and only while they are in the country. To use the iTunes Store in a country you need a credit card (or other card type if acceptable in a country) issued in that country, billed to an address in that country, and also be physically present in that country when using the store.  You are also restricted to waiting 90 days between country changes.
    E.g., "The iTunes Service is available to you only in the United States, its territories, and possessions. You agree not to use or attempt to use the iTunes Service from outside these locations. Apple may use technologies to verify your compliance." - http://www.apple.com/legal/itunes/us/terms.html#SERVICE

  • Every time I purchase songs from iTunes I lose my playlist

    When I purchase songs from iTunes I get the new songs but all my previous songs disappear. This is getting frustrating and makes me not buy songs.

    Who have you tried to contact (these are user-to-user forums) ? You should be able to copy iTunes purchases from your iPad to your computer's iTunes via File > Transfer Purchases. The 'cannot be copied' error implies to me that the 'pointer' to the song is on your computer's iTunes but the actual music file doesn't exist anymore - can you play that track on your computer ? If not then do you have a copy of it in anywhere ? If it's an iTunes purchase and it's on your iPad then you should be able to delete the 'pointer' from your computer's iTunes and File > Transfer Purchases should copy it back ; if it's a non-iTunes purchase that's on your iPad then you will need to find a third-party computer program that can copy it back.

  • My computer's hard drive crashed and now that its fixed I want to download previously purchased songs from Itunes

    My computer's hard drive crashed and now that its fixed (my computer) I want to download previously purchased songs from Itunes.  When I'm signed into Itunes and attempt to download from the cloud a text box pops up saying "I need to authorize the computer before I can download previous purchases".  I'm using the same computer that I purchased all previous songs.  So how do I authorize my computer?

    On your Computer...
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    See Here for full details...
    About authorization and deauthorization

  • HT201272 I purchased songs from iTunes Radio on my iPhone, but now the only place they will show up is in the iTunes Store app on my phone, even after syncing to my computer a million times, the songs do not show up in my library or anywhere else.

    I purchased songs from iTunes Radio on my iPhone, but now the only place they will show up is in the iTunes Store app on my phone, even after syncing to my computer a million times, the songs do not show up in my library or anywhere else. My phone is not syncing properly, I wanted to add another playlist to it that I created on my Mac. I pluged in my phone and made sure the playlist I wanted to add was checked to be on my phone when I synced.
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    But if I go to the iTunes store, I get the play button and not the price of the song:
    This is what things look like from my phone's side of things:
    "Summertime Sadness," one of the songs I bought from iTunes Radio, does not show up in the iTunes store under purchased "All" or "Not on This iPhone"
    But, it does show up under "Recent Purchases"
    Also, this is what playlists are on my phone after syncing a million times:
    Only what was on there before I started any of this. "Summertime Sadness" and the other songs I bought from inside iTunes Radio, do not show up in either of these playlists. Please, help me.

    Hi Petrafin,
    Welcome to the Support Communities!
    The article below may be able to help you with this.
    Click on the link to see more details and screenshots.
    You can download your purchases directly to your computer.
    Downloading past purchases from the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/HT2519
    Cheers,
    - Judy

  • I cannot play some songs on itunes, I get a prompt for an old email address which not longer exists and I don't know the password.  HOw can I get them authorized to my new email address and password?

    I cannot play some songs on itunes, I get a prompt for an old email address which no longer exists and I don't remember the password.  How can I get these tunes transferred to my new email address and password?

    In one of the help pages for managing your Apple ID (http://support.apple.com/kb/HE40), it shows two separate sections, one for Apple ID and one for Primary Email address. When I go to manage my Apple ID, I see only a single section for both. Can the two be 'separated', especially when you face the situation of having to discontinue your email address for some reason?
    I also noticed that when navigating to Apple ID Support Communities, it shows my nickname 'dishdy'. How and when did I insert this? In the current sequence for creating an Apple ID I don't see this. In my current profile I don't see this.
    In any case, I have freed myself from my previous Apple ID (@artemis.it) on my iPhone.
    Thanks for your help.

  • I Tunes will not ley me play purchased songs from a computer that is broken, and from a previous e-mail address. I am at my wits end, as whenevr I try to authorise the computer I am using with my dead e-mail address. Any suggestions please?

    i Tunes will not let me play purchased songs from a computer that is broken, and which has a previous e-mail address. I am at my wits end, as whenever I try to play the songs I receive a message to authorise the computer I am using with my dead e-mail address. I end up in a mess, changing I-Ds, etc. I have paid an IT company to sort  things out, with some success, but still I keep getting thiese messages. Surely iTunes should be less complex than this. I am not brilliant with IT, but not at all stupid. Any suggestions please?

    1. The forum suggestions and feedback section is not the proper section of this forum, as you question/issue is not an idea or feedback about this forum.
    2. Reason : You have installed Desktop Manager using the 'Desktop Redirector' option.
    Step 1: If you're not using Redirector, you should uninstall Desktop Manager and then reinstall it using the BlackBerry Internet Service option.
    Step 2: On your device, go to: Options > Advanced > Service Book, and delete all service books for [Desktop]
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
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    PIN: C0001B7B4   Display/Scan Bar Code
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    PIN: C0005A9AA   Display/Scan Bar Code

  • I can't copy purchased songs from iTunes onto my iPod on my new computer.

    I have an HP Pavilion zd7000 notebook computer. It's used. It was given to me by a family member. I put my iPod software onto it. I can purchase songs from iTunes, and I can connect my iPod and play the music. However, when I tried to put a purchased song from iTunes onto my iPod, I was told that I wasn't allowed. Is there some sort of security thing I don't know about?

    Welcome to Apple Discussions!
    Are you sure your computer is authorized for this? This is probably your issue.
    If you go to the "Advanced" tab on the top in iTunes, is there a "Deauthorize computer..." button or an "Authorize computer..." button? If there's an "authorize computer" link, then that is your issue. Authorize your computer, and you should be able to transfer iTMS purchased songs from iTunes to iPod.
    For details, see this Apple article:
    About iTMS authorization and deauthorization
    I hope this helps you,
    -Kylene
    If any post helps or solves your issue, please mark it that way accordingly. Thank you for helping the boards!

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