Cannot play purchased tv shows

I have been unable to play purchased TV shows on iTunes. iTunes software is the most current, and the TV show was puchased from iTunes. The software will present the first screen to view the show, but will not automatically start. If I press the start button, then it will immediatley go back to the pasued state. I can open and play all episodes directly with quicktime, so it does not appear that the file is corrupted in any way. It also seems that if I play a movie that did not come from iTunes, and then play the TV show once the movie has run for a few seconds, then I have 1 shot at getting the TV show to play.This is happening on iTunes version 10.5.3 (3) and on the previous version as well.
Thank you.

After being more though and reading a few other posts, I have identified the problem. The downloaded shows are HD, and I was trying to play them on my 30" Cinema Display. And it seems that is not possibe. That is annoying. I hope apple finds a way to get my apple cinema display to talk to my apple computer.
Problem solved. Now I am greatly annoyed.

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Itunes 11 cannot play purchased TV shows or Movies

I recently upgraded my PC to itunes 11. Since the upgrade, I have been unable to play any purchased TV shows or Movies in itunes. I use Home Share, and the videos will play on my iPad and iPhone, but will not play on my PC. The video screen opens to a black screen, and the times shows it is playing, but the screen stays black, with no audio.
What I have tried:
1. Rebooted several times, and restarted iTunes
2. Ensured there were no updates pending
3. In Quicktime, set video to Safe (GUI) -No change
4. In iTunes, deauthorized and reauthorized my account.
Really a pain, and now I am holding off on upgrading other devices until I can make sure that this is resolved. This is exactly why Apple needs to remove restrictions on their files, as all of my other Movies and TV shows that were no purchased from Apply play fine.

I have resolved this issue. Here is the link to the solution: http://support.apple.com/kb/TS1277
I did not feel comfortable deleting the files, so I renamed the SC Info folder to oldSC Info, and then rebooted. Once I went back into iTunes and played a TV Show, it asked me to autorize again, and then everything worked great.

Cannot play purchased TV show

I have an imac with an external hardrive where all of my itunes content is stored. I purchased a tv show a few nights ago and watched it. I tried to watch it again today and i receieved a message saying that "the original file cannot be found. Would you like to find it?" I said yes and it took me to the TV Shows folder on my external HD but the show was not there. I checked my purchases through itunes and it indicates that all purchased items are on my computer. I searched for the show using the spotlight and could not find it. Any thoughts on where this show might be? Is it possible that itunes is configured to only play this show once? Any help would be much appreciated.

I am unable to play and have paid.the screen comes up but the play button doesn't work. Did you get that far?
<E-mail Edited by Host>

Cannot locate purchased tv shows

I cannot locate purchased tv shows on my pc. They appear in the 'my purchased' folder in the itunes store, but I cannot play them. I have searched my hard drive thoroughly. When I go to re-download them, it just tells me that they have already been purchased. It says the same thing on my iphone. I deleted them from my itunes, hoping I would get the option to re-download. How do I access these shows that I've already paid for?

Whether you can redownload them depends upon what country that you are in (and whether you've changed countries since buying them and if they are still in your country's store). If you can redownload them then they should show in the Purchased link under Quick Links on the right-hand side of the iTunes store homepage on your computer's iTunes, and the Purchased tab in the iTunes store app on your phone. If they don't show there then check to see if you've hidden them : iTunes Store: Hiding and unhiding purchases - Apple Support.
If you can't redownload them then copy them back from your backup of your downloads/library and add them to your iTunes library via File > Add To Library

I cannot play purchased songs in iTunes v11.0.1.12 or sync them to my iPhone and the songs are no longer available for downloard in iTunes store (so, I can't delete and download them again).

I cannot play purchased songs in iTunes v11.0.1.12 or sync them to my iPhone and the songs are no longer available for downloard in iTunes store (so, I can't delete and download them again).

carolinechx wrote:
i know the description may be a little bit too confusing
Mostly because you are not using any capital letters or paragraph returns and your post is difficult to read.

HT5100 Cannot play purchased movie on external home projector - protection warning

Cannot play purchased movie on external home projector - protection warning
I purchased a movie at the iTunes store on my Mac air laptop. Then I connected the Mac to my home projector and cannot play it due to a warning about protection.... YET I HAVE PURCHASED THE MOVIE TO WATCH ON MY HOME PROJECTOR THEATRE SYSTEM
This is not good - a rip off!!!!!!

Some displays cannot handle the HDCP bandwidth requirements. An example would be the older cinema display.
I had this problem. However when connected to a mormal HD TV via Apple TV3 plays fine

Can't play purchased TV Shows on ITUNES

I recently purchased some episodes of TV Shows on ITUNES. However, I cannot play them on ITUNES. They start to play for about 5 seconds then ITUNES crashes.
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I had the same problem, but then i uninstalled quicktime 7.5.5 and then reinstalled it using a new download of just quicktime 7.5.5 for windows from apple.com. all seems to be working fine now. this was a really annoying problem, as i had just downloaded new tv shows!

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I am having the same issue. Have been looking for reasons why and how to fix. For me, they show up on my purchased TV shows list but are grayed out....???? I don't understand. I am ready to go back to my 1st gen iPad.

Cannot play purchased movie on Apple TV

Having issues watching one particular show that I purchased recently on Apple TV 3rd generation. I have watched it a number of times, but then a week ago i keep getting this message whenever I try to play it, "iTunes currently unavailable please try again later". All other purchases work fine and I'm able to connect and watch them fine. However, whenever I choose to watch that particular show it gives me that message. I've tried updating to latest version and resetting everything. Not sure what's going on. Suggestions?

Sounds like an Apple server issue to me.
Query it with iTunes store support via:
https://expresslane.apple.com
Explain you cannot play items you've prurchased.
Also send feedback to:
http://www.apple.com/feedback/appletv.html
A thread below mentions someone having similar issues, and that if they searched for the item again it would let them play via the search menu.
AC

Cannot play purchased movie

Now I've never had a problem like this before but for some reason last night after I purchased Resident Evil Degeneration from the i-tunes store off of my home computer it told me that I could not view it because my computer was not authorized.
But every time I try to authorize it AGAIN, it tells me that it is already authorized. So why can I still not view this movie that I purchased?! I've authorized three out of my five computers ( one being my laptop the other out of use ) so I just cannot understand why it is that I suddenly cannot play this movie. Is it this particular movie or my computer or itunes itself?

Neross,
You are not alone.
Back on June 9/09, my post titled "iTunes 8(x) + OS 10.5.7 NOT Compatible??" was about this very same problem.
Here's the link:
http://discussions.apple.com/thread.jspa?threadID=2031631&tstart=0
In that post, I wrote that noticed that after I updated to iTunes 8 on both my MacPro (with OS. 10.4.11) and my MacBook Pro (with OS 10.5.7), ONLY my Mac with OS 10.5.7 is now unable to play ANY purchased OR rented movies AND tv shows.
I also noticed at that time that a lot of the other people who were posting about their own problems about not being able to play any movies in iTunes, that those people were running *OS 10.5.7* while using a recently updated version of iTunes 8.x
So Neross, please take a moment to read my post and +please add your voice and situation to the building string of voices so that we can combine all our voices into one place and bump this situation up to the top of this iTunes discussion forum in order to bring attention to this problem+.
*+For 3 weeks+, +I have been without ANY ability to view and play ANY movies and tv shows -- and because of that -- I have not made any purchases or rentals+*.

HT4743 When we go to play purchased tv shows it takes hours to play?

When we go to play a purchased tv show it takes hours to play?

measure your internet speed
http://www.speedtest.net/
you can calulate yourself how long it should take to download the movie or tv show
if your internet speed is faster then you recieve the data then the issue must be in apples server

Can't play purchased tv shows in iTunes because of Quicktime?

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Hi there Upchucknit,
You may find the troubleshooting steps in the article below helpful.
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http://support.apple.com/kb/ts4215
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Cannot download purchased TV show

I'm an American who moved to China at the beginning of the semester to teach at a college. I cannot watch the TV show "Lost" for free online because it's not available outside the US. I decided to splurge and get a season pass for Lost so I could enjoy it here in China. (The Lost website offers the option to let US viewers watch the most recent episode free via iTunes). But there's a problem. I get the following error dialog when I try to download the show:
There was a problem downloading "Every Man for Himself / Lost, Season 3 / Lost".
The network connection was reset.
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Dell Inpiron Laptop Windows XP

Just to help troubleshoot
What is your connection speed (www.speedtest.net) ?
Are you on wifi? If so try ethernet. Also check www.istumbler.net to check on interference
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Cannot play purchased music or shows, have tryed the 5 r's, apple suggesti.

okay so i bought the new ipod video 30 gig, like a few days ago. i just bought two episodes of Lost from season 2, the first two episodes of the season. they play fine on my computer on itunes, they wont play on my ipod. this is what happens: i click on the episode, it pauses for 3 seconds and than a blue/purple screen comes up for like 6 seconds and than it goes back tothe menu with the two episodes.
i also bought the new CD from Anti-Flag today as well from itunes, they play fine on itunes but on my ipod it skips from song to next song without playing it but when i plug it in my computer it says it played X number of times.
plz help me.

Sorry, can't help. But the same thing's happening to me, too. I only have two computers authorized. I've restored my iPod 2x to factory defaults and deleted and reinstalled Quicktime/iTunes too many times to count.
Apple tech support hasn't exactly been helpful; try nada help. I've asked them to check on the account and they say everything OK. My iPod plays non-protected music fine, it's just the Music Store stuff it skips.

Cannot play purchased tv shows

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