Cannot play purchased Videos

I recently purchased all the Commander in Chief episodes and after they were all downloaded I went to play them. They will not play. The artwork shows up in the window in the lower left hand corner but nothing else happens. I have tried everything. I have the system requirements and the lastest versions of both iTunes and Quicktime. Someone please help!!!

I have a simaliar problem. My son and I share one Itunes account, and we each have an ipod working off the same computer. I update all videos onto my ipod, but I don't want him updating all of them. My husband chose the don't update video selection on the screen you show. My son has since purchased 4 episodes of spongebob for his ipod, but the video screen is grayed out. We cannot change it so he can update his ipod with the videos. Any idea how to get around this so he can update his ipod?
  Windows XP  

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