Cannot play songs in iTunes Match

Some of the songs in my iTunes Match Library show up on my computer (MacBook Pro running latest OS) as greyed out and they do not play - although they are already in my library and they play on my other devices (so I know they're good). I can see info (but not lyrics or artwork). I did notice that these seem to have no sampling rate (compared to the songs that function normally).

Hi mdtempleton,
This article includes the most relevant troubleshooting steps for the songs that are appearing grey in iTunes:
iTunes Store: Troubleshooting iTunes Match
http://support.apple.com/kb/ts4054
Take care,
- Ari

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Lost the ability to download or play songs from iTunes match service ?

Around 24 hours ago lost the ability to download or play songs from iTunes match service. (iPhone and iPad work) But mac and pc doesn't ? Have downloaded iTunes update and have tryed restaring iTunes

Hello, Chris3198.
Thank you for visiting Apple Support Communities.
I see you experiencing issues with iTunes Match on your computers but not on your iOS devices. I would recommend going through the troubleshooting steps in the articles below.
iTunes Store: Troubleshooting iTunes Match
http://support.apple.com/kb/ts4054
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Cheers,
Jason H.

HT204406 cannot upload song to itunes match, i cloud seems keep pending to upload

Cannot upload song to itunes match, i-clould seems keep pending to upload

Ragazzi anche io ho lo stesso problema.
Ho attivato l'iTunes Match, che funziona correttamente sul pc e sull'iPhone 4S.
L'ho attivato anche sul mio iPad, ma, tuttavia, dopo un breve periodo in cui ha funzionato correttamente, ha iniziato a dare problemi.
Vi descrivo di seguito ciò che ho rilevato:
- il periodo in cui l'iTunes Match ha funzionato correttamente sull'iPad è durato solo qualche settimana;
- in seguito, anche se tutti i brani della Cloud venivano visualizzati sull'iPad, dava problemi nel senso che i brani non venivano riprodotti e, inoltre, la durata veniva indicata in "zero" per tutti i brani, sicchè, cliccandoci, non venivano riprodotti;
- ho provato a disattivare e riattivare l'iTunes Match e, a questo punto il dispositivo ha dato il messaggio "tutta la tua libreria musicale verrà sostituita con quella su iTunes Match", mentre, nell'applicazione "MUSICA" erano spariti tutti i brani: veniva visualizzata, al centro della pagina, la nuovoletta del Cloud, con una barra di download sotto. Questo è durato per circa quattro giorni, senza che succedesse nulla, nel senso che la barra del download non mostrava segni di caricamento;
- allora ho provato a ripristanare le impostazioni e, a questo punto, erano visualizzati di nuovo i brani, ma comunque senza possibilità di riprodurli (la durata di nuovo indicata come "zero");
- nel momento in cui ho provato a cliccare su uno dei brani, è riapparsa la nuvoletta del Cloud con la barra di download sotto;
- quando i brani ricompaiono, hanno sempre durata zero e non vengono riprodotti;
- ho attivato anche la condivisione in famiglia ma il problema non cambia.
Vi preciso che il mio iPad è della prima generazione ed è aggiornato all'IOS 6.

Cannot play songs in iTunes

I have songs on my iPhone. I hook it up to my work computer and open iTunes. All the songs are grayed out and I cannot play them, even though my work computer is one of my authorized computers. I use my home computer to sync things up. Why can I not simply play music on my phone through iTunes no matter what computer I'm on??

hard drives will always crash, and you should ALWAYS keep a backup. it's surprising how many people still don't know this little fact about computers, and then they do nothing by cry when all of their data is gone.
let this be a lesson from here on out - ALWAYS KEEP A BACKUP OF YOUR DATA. the easiest way is to use an external hard drive.
there are apps that will allow you to get your music off of the iPhone, but they are not supported by apple.
and just because you think it's stupid does not mean it is done to annoy you. it was most likely done as an agreement with the music industry, but since no one here officially works at apple, we don't know the actual reasons.

Cannot play songs in iTunes and others

Back story: somehow deleted my entire storage drive (I have 2 drives on my system). Luckily I downloaded everything to my external drive the day before. After getting everything back over to my storage drive and adding the folder to iTunes, I get the exclamation point. So I locate the song and iTunes will not play it at all. This is random, sometimes 1 song will locate just fine, and the next song not at all. Not all songs on an album are affected. Deleting the exclamation song does no good, because the drag and drop feature does not work. I even tried adding the file through the edit menu, no go.
Am I missing something?
Also, iTunes is adding folders to my storage drive, even though the song is already in a different folder (I like them by album name, esp ones that are compilations/soundtracks). So iTunes is adding the folders with the performers name.
And, even though I only have 1 copy of the song in my music folder, iTunes is showing up to 4 copies. What is all that about?
Anyone have solutions?
Am running Windows 7 and iTunes 12.
Thanks!

Hi mdtempleton,
This article includes the most relevant troubleshooting steps for the songs that are appearing grey in iTunes:
iTunes Store: Troubleshooting iTunes Match
http://support.apple.com/kb/ts4054
Take care,
- Ari

Cannot play songs on Itunes from mini

My Itunes recognizes my ipod mini, but all the songs are inaccessible - they are all in light gray and I cannot play any of them or change any of my playlists on my ipod.
yet, in my music library there all there. and accessible what's going on? I've tried restoring my ipod but it didn't work.

That is because you have the iPod set to Automatically Update songs. If you set the iPod to Manually Update, the songs will not be grayed out, and you will be able to move them around, etc.
I hope this helps! Post back if you need more info!

Cannot play song on Itunes

I cannot play certain songs on Itunes that have an ! next to them as it says it cant find original file??? But they still play on my Ipod. Can ayone help?

i have the same problem, and i notice that it happens everytime i update itunes. is itunes doing this so i have to re-purchase songs again? coz i don't use the itunes store to purchase songs!!

Cannot upload songs to iTunes Match

Hi all,
I have the account for something more than a year. After a year of uploading tracks and updating my Library i managed to keep only the songs i am interested in and removed all the duplicates. That was a good time to clear my itunes match and re-upload-match everthing that i have now in my Library of the local computer. I managed to clear the itunes match librady in the cloud and now it says in all my devices that i have no content. Though, when i "Update itunes match" it scans my libray and says "Your itunes library is now available in iCloud. No songs are available in icloud" even though i have in my local library aprox 7000 songs. Does anyone has this problem? Any solution to upload/match again?

Hi again,
I had already the view you advised open. Well here are the different statuses i have:
1)Duplicate (almost 50%)
2)Ineligible (only 20 songs)
3)Removed from icloud (the other 50%)
I have no song with no status at all. Though, the ones that are marked as duplicates are not duplicates in my library. It is like it still finds them in icloud even though icloud is empty with songs
Attached are screens that might help.

Help, I cannot play songs in itunes since I upgraded to itunes 9

I updated my itunes two months ago and since then, I have played my songs in itunes. The bar is not moving at all. The videos are playing but without sounds. I tried playing the songs in Windows media player and it does not play either. But the songs play in the real player. What should I do? Even the songs I bought recently from itunes are not playing.. Please help me. I miss listening to my songs..

I'm having the same trouble and could use some help. No sound, but it is playing. How can I fix this to playback on iTunes 9? My Windows Media plays okay.

TS3159 cannot play songs on itunes

songs on itunes have a "!" next to them saying the original file cannot be found

Hi Peetintexas,
When tracks in iTunes display a it means the file cannot be located; it may have been moved or deleted. For this issue, we will need to refer to the following article:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Alternatively, if your media was downloaded from the iTunes Store, you may be able to download it again free of charge:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks,
Matt M.

Cannot play songs on iTunes

I had to reinstall Windows on my computer, after that was done I redownloaded iTunes and then connected my iPod. The songs show up on iTunes and I can edit them etc, but if I try to play them it states files cannot be located. How do I get the files back on my computer?

I'm not very good with computers, so please give me the computer's for dummies answer LOL

Cannot play songs within iTunes

When I double-click a song (in the iTunes library), the sound icon appears, album cover (if applicable) appears, and song title and info appear in the tan box at the top of the screen. However, music does not play, and the marker does not move.
i.e.
| This is the song that ... |
| Charlie Horse/Lambchop |
|0:00 *================ -1:48|
(This being the box)
The volume is turned up and I am using speakers. Headphones (pulgged into the computer) do not work, either. However, the songs play on the iPod. What can I do to listen to them on the computer? It has worked before!!!

I had no problem within iTunes, but could not play or import CDs. The only solution I've found is to reinstall an older version...read the thread at:
http://discussions.apple.com/thread.jspa?threadID=1252092&tstart=0

Cannot play song in iTunes – told I'm not authorized but I am

I'm on a Late 2008 Aluminum Unibody Macbook
Using iTunes 12.1.0.50
When I try to play a certain song, which I happen to have purchased on an old iPhone, or a certain album that I got through Family Sharing with my husband, I am prompted to authorize the device:
I enter my details and then I get this:
But no luck, the songs won't play. I get the first prompt again:
Note that this only happens with two songs purchased on my old iPhone (by Jamie Woon), but not any others, and one album (Yellow House by Grizzly Bear) obtained through Family Sharing.
Please help

Delete and redownload them if doing so is free in your country.
(124650)

Cannot Play Songs Downloaded iTunes songs

I have three songs from different albums, all the first song on the album, which were bought from iTunes unable to play in iTunes or transferred to my iPod. I get a message that says there is problem with the format. All the rest of the songs on the album play without trouble, and all three songs used to be able to be played and transferred. I'm working on a Mac iBook G4, with the all the updates.

Try posting in the iTunes for Mac forum. You'll be more likely to get help there than you will here in the iTunes for Windows forum.
Good luck.

Cannot play songs/videos I purchased in iTunes store

All of a sudden I cannot play songs from the iTunes Store anymore. I buy it, download it, it appears in the list but it won´t play. Trying to convert to AAC gives me error code -208.
I have 4 out of five computers activated.
When I click on a song, it´s title and duration appears on top of the iTunes window but nothing happens then. When I buy a song on my other Mac and move it to my first one it plays with QuickTime. Once imported to iTunes it does not play anymore.
I reinstalled iTunes again - no difference.
All the movies I had within iTunes before and which are still in the folder iTunesMusic/Movies don´t play anymore. They just do nothing. I cannot re-import them into iTunes. Open with iTunes just shows no reaction at all.
Same with some of the songs that played perfectly well before.
Movies create a error message about an invalid public atom and do not play with e.g. Quick Time.
Any idea?
Message was edited by: wobo63

Found this in another thread
These are the instructions I received. The movies downloaded immediately.
+You will need to follow these steps to resolve the issue.+
+- Sign out of iTunes by going to the top menu bar then going to Store and clicking on Sign Out+
+- Quit iTunes+
+- Follow the instructions in the "Remove the SC Info folder" section of this article:  +
+http://support.apple.com/kb/TS1389
+- After removing the SC Info folder, reopen iTunes.+
+- Sign into iTunes by going to the top menu bar then going to Store and clicking on Sign In+
+- Now go to Store again on the top menu bar and go to Authorize Computer.+
+- Choose Check for available downloads from the Store menu.+

Cannot play songs in iTunes Match

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