Cannot Play Videos In Quicktime 7 Pro

Hello,
I have just purchased QuickTime 7 Pro so i can convert my .AVI Video files to .M4V so i can play and list them in my itunes film library.
However when i try to play a film i get 1 of 2 problems.
1) the film plays but no sound OR audio is played but the film acts as if its playing.
2) the film plays audio only however the audio is skipping and jumping and clicking through out and there is NO Video.
I have downloaded Xvid encoders and DIVX Encoders but these do not seem to have changed anything.
any help would be great as i have just spent £20 on QuickTime 7 Pro for the conversion feature that i cannot use because of the above errors. (when i do convert a film its just blank)
Cheers.

i have spent £20 on a program that does not do as it was intended for (as it stated it did
Nothing in Apple's literature or documentation says that it handle XVID. And the DivX formats are that company's responsibility; Apple mentions DivX, but they don't make the codec. So QuickTime Pro is probably doing exactly what was stated. You might talk to DivX about the DX50 movies. I can't see anything on their site that says that their codec pack works with QuickTime Player on Windows systems, but there might be something I'm missing.
As to a refund, probably not. Apple's standard policy on any electronic software purchase is that there are no refunds. This is especially likely when the problem is not with QuickTime but rather than your needs differ from what QuickTime offers. You can contact the Apple Store and ask, though.
Regards.

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