Cannot play wmv files on BB 8520

When I try and play wmv files on my blackberry curve 8520 it plays the sound but not the video clip. I have removed the battery and replaced it but still does not work. It says that wmv is supported. Anyone got any ideas. Thanks in advance

Hi marcrees and welcome to the forums!
How are you transferring the media files between the PC and the Blackberry?
Are you using Media Manager, MediaSync, or my personal favorite "drag and drop" via MyComputer.
Do you have a media card or are you using device memory?
Also please tell us what version of device OS your are currently running on your 8520.
Click options>scroll to About> it's listed in format: v.X.X.XXX.
You can also open a new message in the message queue and in the body of the message
type myver and press enter. You will get the model number and the device OS level.
Thanks,
Bifocals
Reference Guide - Supported Media Types on BlackBerry Smartphones
KB05419 How to convert audio and video files for the media application on BlackBerry smartphones
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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