Cannot preview filetype please download the file for viewing and garbled text on a downloaded image

Question

Dear Madam or Sir,
When I click on a file titled "Subject Access Request Letter re Account Number 12527629 Sort Code 60-10-34 24022015.pdf", which is stored in my Account on Acrobat.com I get the response "Cannot preview filetype please download the file for viewing". This file was created from an OpenOffice .odt document of the same title. Please advise.
I downloaded an image, which purports to be a .pdf, from the Royal Mail Track & Trace web facility using my Samsung S5. The text that I expect to see might as well be hieroglyphics for all its similarity to text. Please advise.
Regards,
Ron Platt
PS I have tried to attach both files (.pdf) but am advised "That image type is forbidden". Please advise.

Answer 1

Hi Laura,
I have found the solution to be:
   1. Not to upload to "Document Cloud" from the .pdf stored on my PC and
   open on screen.
   2. To login to Acrobat.com from the .pdf stored on my PC and open on
   screen, select "Document Cloud" and the sub-folder required and then upload
   the file
I have a feeling that there is a glitch somewhere, because after I have
opened a number of .pdf files stored on my PC, and irrespective of whether
I have closed them prior to opening the next .pdf file or left them open,
Acrobat Reader will display (Not responding) in the window title bar. The
"number of files" equates to less than 10. I, then, click on the X at the
right of the window title bar and I am given the option of "Close the
program" or "Wait until the program responds" (or words to that effect). If
i choose the latter, nothing happens and I am back at the unhappy status
quo. If I choose the former, I am told that Windows is searching for a
solution, which it never finds. I, then, have to shut down the PC and then
start it up, again. Clicking "Restart" does not solve the problem.
I have described the above before and received the usual "it cannot be
Acrobat, it is perfect" response. I could, I suppose, screenshot/snip every
sequential screen but why should I have to when I have described the
sequence as fully as I can. So I have found a "workaround" that does not
solve the "Not responding" problem but does solve the problem of not being
able to upload from the open .pdf file to the sub-folder in "Document
Cloud". I am, on occasion, working through the myriad of .pdf files that
are in the root folder of "Document Cloud" and putting them in the correct
sub-folder(s).
I have today read that Google is starting a cellphone service in the USA in
which a monthly "access" rental (US$20) is paid plus a GB capacity usage is
elected for at a rate specified, e.g. US$10.00/GB. If the subscriber  does
not use the elected GB capacity Google refunds the US$value of the unused
elected GB capacity.
Suggestion: Adobe applies that kind of policy to its online software
package usage rates, e.g. I elect to subscribe to a particular level of
online software package usage monthly, but, if I do not use all of the
programs included in that online software usage package, I am credited back
for not having used the softwares, that I did not use, that were inclusive
in that online software package offer.
Regards,
Ron