Cannot print from IE11 with adobe reader 9.4.2

When we open pdf files within IE11 and try and print, the printer properties box becomes unresponsive.
we need to crash IE to resolve it, but are unable to print.
we cannot upgrade Adobe Reader as we have another application which doesn't work with anything higher.
I saw there was a workaround for adobe acrobat, but we need a fix for reader if possible
changing the setting in adobe to open the pdf in it's own window is not a solution for us either

No difference in output using the latest version.
We are printing to Xerox WorkCentre 7425/7435 printers. When printing from a full version of Adobe Acrobat the advanced button of the Print Driver popup has check options for Marks under Marks and Bleeds while printing from Adobe Reader does not.

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Hi to all!
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With all previous versions over recent years, up to version 9, I could select multiple PDF files in Windows Explorer, hit Enter, and it loaded them all. Then I could Ctrl+F6 to switch between the documents.
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I searched the forums far and wide but did not find this question or information to answer it. If it's out there, I'd be much obliged if you'd point me in the right direction.
A user of the web app for which I do tech support just called to say that starting today, whenever he opened a PDF from our app (in IE), the PDF looks fine on screen but when he prints the PDF, every page has extra blank/white space inserted at the top, which cuts off the bottom inch or two of each page.
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I sent him email asking for more information, but I do not know what printer he's using. I don't even know what version of Windows he's running.
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    ''''''''''' Use ddeml to communicate with acrobat reader '''''''''''
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    ''''''''''' end '''''''''''

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When users open our web page, click our "Print weekly report directly" button, the ActiveX control on client will be called, and perform the above coding. It tries to download the PDF document from server to client, and pass it to the printer on client silently by using FilePrintSilent function.
The report can be printed, but not correct. It involves some unexpected characters which should be English or Traditional Chinese originally, as shown in the attached picture.
Thanks in advance!
William

Cannot print from IE11 with adobe reader 9.4.2

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