Cannot print from internet connection
For several weeks now, I've been unable to print pages from the net. I can print documents in hard drive programs just fine (Word, Excel, etc.), but whenever I try to print from the net, it loads up the printer pane, but there's nothing to preview and pressing print does nothing.
It used to work just fine. I've tried to figure out if I loaded anything on here a few weeks back that might've affected it and the only program I added was an updated version of Quicktime to allow me to rotate movies.
We can print from our other Mac which is linked to mine.
What should I be checking?
TIA
Hi ! Welcome to the HP Forums, and thanks for posting. I understand you are having some wireless communication issues with your HP Deskjet 3520 e-All-in-One series after restarting your modem. I'd love to help you with this. The first thing I would recommend doing would be to do a network power refresh. When the signal to the router or modem is interrupted, the printer will often lose connection without giving any signs of it.Let's leave the router on and unplug the power cable (NOTE: Do not reset the router.), then do the same with the printer, and shut down the computer. After a full minute, plug the router back in, wait for it to fully power up, then plug the printer back in and wait for the wireless light to become solid. Once both the router and printer are on, go ahead and turn the computer back on. Doing this will refresh the network connection. Once everything is back on and running, is the blue wireless light on your printer on and solid? Or is it blinking? If it is blinking it means that it is searching for a network connection and is unable to connect. If the light is blinking, I would suggest following these steps to reconfigure your printer on your wireless network:Setting Up the Printer for a Wireless network for the HP Deskjet 3520 e-All-in-One and HP Deskjet Ink Advantage 3520 e-All-in-One Printer Series If the wireless light is on and solid, try printing from the iPad and iPhone again (you may need to restart these devices as well for them to work). Hope this helps! Please respond to let me know if this resolved your issue.
Similar Messages
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I have an HP computer, HP office jet 6600 hooked up wirelessly, can print from windows but cannot print from the internet. When I did a windows trouble shooter, it came up with missing microsoft teredo tunneling adaptor/driver. I tried downloading the repair for it and it started a scan that started at 10 PM and was still running the next morning. I removed tht from the computer but still cannot print from internet. Can anyone help me?
Hi @Cabon,
Welcome to the HP Forums!
I see that you can print from Windows, but not from the internet. I am happy to help you with this printing issue!
What version of Windows are you using? If you do not know the operating system you are using, please visit this website. Whatsmyos.
In the meantime, please see this printing guide, Print Jobs from Your HP Printer are Stuck in the Print Queue. (Even though the guide title may not match your issue, I believe the solutions will help).
Hope this guide helps, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping! -
HP Officejet Pro 8620 not printing from internet-connected to wifi
My HP printer is connected to my wifi. Settings are correct and shows printer is connected to wifi. Printed fine for a week from the internet, now won't print anything from internet or my email program. Prints fine from Word, Excel and other programs on my pc. How do I get my printer to print from the internet via wifi if it's already connected and computer and printer show it's connected?
Hi @Al4715, I'd be happy to help you print from your internet and emails again! What browser are you printing (trying to print) from? Once you have determined your browser and version, please click the appropriate link below for instructions to clear your cache and cookies.
Internet Explorer 11
Internet Explorer 10
Internet Explorer 9
Internet Explorer 8
Internet Explorer 7
Internet Explorer 6
Mozilla Firefox Support
Google Chrome Support
Please let me know if you can print after you have cleaned up the browser a little. Thanks, I look fowrard to hearing from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP -
Cannot Print from Internet Pages
Hi, I have my HP Photosmart 5510 Printer connected to my laptop via Wi Fi. I can print successfully from files on the laptop ( such as word docs ), but if I try to print from an internet page, including E-mails, nothing happens. No items even appear in the printing list ( when I select 'see what is printing' ). I have reinstalled printer drivers from the HP website, but this does not cure the problem. Please help. Regards, Bob P.
Hi , I have done some research and found a few things for you to try. Please perform the steps outlined below and let me know the outcome of your efforts: Method 1: Try printing a webpage running Internet Explorer as an Administrator. To start Internet Explorer as an Administrator, follow these steps: a) Close all Internet Explorer windows.b) Click Start, click All Programs, right-click Internet Explorer and select Run As Administrator.c) Browse to a website and try test printing a page while running as the Administrator. If the issue persists, try next method. Method 2: Try printing after disabling Protected Mode. Try printing a webpage after disabling Protected Mode, to do this, follow these steps: a) Click the Tools icon in Internet Explorerb) Click the Security tab and uncheck the checkbox beside Enable Protected Mode (requires restarting Internet Explorer)c) Click Apply, and then click OK.d) Close all open Internet Explorer windows, and then restart Internet Explorer.e) Browse to a website and try test printing a page while running as the Administrator. If the issue persists, try next method. Method 3:
Set IE as default browser. Follow the steps for the same: a. From the Start screen, type Default Programs, and select the Apps filter.
b. Click Default Programs in the search results.
c. Click Set your Default Programs.
d. Choose Internet Explorer from the list.
e. Select Set this program as default, and then click OK. For further reference, refer the following Microsoft article. http://windows.microsoft.com/en-US/windows-8/choose-programs-windows-uses-default - Source If the issue persists, it might be a good idea to run the Microsoft fix it utility to Diagnose and fix printer and printing problems automatically. Please let me know if you can print after you try these suggested solutions. Thanks. -
One account on computer cannot print from internet
Mac mini with separate accounts, using HP Officejet J4550 as printer. From one account cannot print anything from the internet, including web pages and email.
Hi @Cabon,
Welcome to the HP Forums!
I see that you can print from Windows, but not from the internet. I am happy to help you with this printing issue!
What version of Windows are you using? If you do not know the operating system you are using, please visit this website. Whatsmyos.
In the meantime, please see this printing guide, Print Jobs from Your HP Printer are Stuck in the Print Queue. (Even though the guide title may not match your issue, I believe the solutions will help).
Hope this guide helps, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping! -
Version 6.01. Windows vista home premium and windows xp (both dell laptops) The one with vista is primary and the windows XP laptop is connected wirelessly both internet and printer.
Version 6.01. Windows vista home premium and windows xp (both dell laptops) The one with vista is primary and the windows XP laptop is connected wirelessly both internet and printer.
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This problem just started last week. I can print off-line, but fet the message "printer not activated - error code 20" when I try to print off the internet.
That's an HP error code. Firefox uses 3 digit error codes.
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00759728&product=1142684
http://www.printertechs.com/tech/error-codes/error-codes-20-49.php -
Office jet 4500 wireless cannot print from Internet Explorer 9
Since I installed IE9 I can no longer print webpages and I get an errormessage when I try to, whereas printing in MS Office works just fine.
My OJ 4500 Wireless is installed on a Windows 7 (64 bit) machine.
I tried solving the problem by downloading and installing the latest full version driver, but the problem persists.
Who can help me?Hi ATOL,
It sounds like you might be selecting properties instead of "printer properties".
Double check and make sure that you're selecting "printer properties" from the list. -
I cannot print from internet sites; IE and Word work perfectly
The problem has arisen a few days ago. All sites are affected
See this: <br />
http://kb.mozillazine.org/Problems_printing_web_pages -
Laptop running windows 7
I switched to an external monitor (broke the LCD) and lost all sorts of things
1) Diagnostic Policy was not running, and could not be started via services.msc - I received "Access Denied" Error.
Fixed with
net localgroup Administrators /add networkservice
net localgroup Administrators /add localservice
2) Base Filtering Engine was not running, and could not be started via services.msc - I received "Access Denied" Error.
Still not running - tried all the usual suspects
a) virus scan
b) SFC
c) registry entry looks fine
d) adding "Everyone" with full access to the ControlSet/services/BFE registry key
3) Cannot print from Internet Explorer
There are probably other issues .. I suspect there is a common underlying problem, but have no idea of where to look
Thanks
Jonathan
JonWI dropped the unit on the floor on 6/11 around 1PM, and then tried to turn it on. I hooked the laptop up to an external monitor at 9:34PM.
This is a trimmed down subset of the log (I do not see any way to attach files to this post)
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Dhcp-Client 1004
Service State Event
Error 6/11/2014 9:35:13 PM
Dhcp-Client 50038
Service State Event
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7023 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Dhcp-Client 1004
Service State Event
Error 6/11/2014 9:35:13 PM
Dhcp-Client 50038
Service State Event
Error 6/11/2014 9:35:12 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
DistributedCOM
10005 None
Error 6/11/2014 9:34:52 PM
Service Control Manager
7024 None
Error 6/11/2014 9:34:52 PM
Service Control Manager
7001 None
Error 6/11/2014 9:34:49 PM
Eventlog
1101 Event processing
Error 6/11/2014 9:34:47 PM
Service Control Manager
7001 None
Error 6/11/2014 9:34:45 PM
Service Control Manager
7023 None
Error 6/11/2014 9:34:45 PM
Service Control Manager
7023 None
Error 6/11/2014 9:34:41 PM
Service Control Manager
7001 None
Error 6/11/2014 9:34:41 PM
Service Control Manager
7023 None
Error 6/11/2014 9:34:41 PM
VSS 8193
None
Error 6/11/2014 9:34:40 PM
Service Control Manager
7023 None
Error 6/11/2014 9:34:40 PM
Dhcp-Client 1004
Service State Event
Error 6/11/2014 9:34:40 PM
Dhcp-Client 50038
Service State Event
Error 6/11/2014 9:34:38 PM
Shell-AuthUI 5007
None
Critical 6/11/2014 9:34:27 PM
Kernel-Power 41
(63)
Error 6/11/2014 9:34:37 PM
EventLog
6008 None
Critical 6/11/2014 1:15:48 PM
Kernel-Power 41
(63)
Error 6/11/2014 1:16:06 PM
EventLog
6008 None
Error 6/11/2014 1:07:22 PM
WMI 10
None
Error 6/11/2014 1:07:14 PM
DistributedCOM
10016 None
Error 6/11/2014 1:05:59 PM
Eventlog
1101 Event processing
Error 6/11/2014 1:05:58 PM
Shell-AuthUI 5007
None
Critical 6/11/2014 1:05:38 PM
Kernel-Power 41
(63)
Error 6/11/2014 1:05:58 PM
EventLog
6008 None
Error 6/11/2014 1:02:17 PM
Diagnostics-Performance
300 Standby Performance Monitoring
Error 6/11/2014 1:02:15 PM
WLAN-AutoConfig
8002 AcmConnection
Error 6/11/2014 1:02:15 PM
WLAN-AutoConfig
11002 MsmAssociation
JonW -
I cannot print from my ipad. It is connected to the wireless okay. I have only had this ipad for a month and while I am not sure I think it has been okay to print before 2 days ago, when I tried to print and I got the message "Airprinter not found" Has anyone experienced this and if so what did you do about it? I have no trouble printing from my computer.
... Has anyone experienced this and if so what did you do about it?
I rebooted my Airport Extreme.
Try rebooting your router. Make sure its firmware is updated. -
I cannot print from any web pages with Mozilla as my browser. The printer gives me a blank page. I can print from internet explorer and all other programs. I have a
Cannon Imageclass MF8100 printer. I spoke to Cannon as I thought it was a Cannon issue and it is not.Try the '''''reset''''' described here: <br />
http://kb.mozillazine.org/Problems_printing_web_pages#Reset_printer -
Cannot print from hotmail or internet
cannot print from hotmail or internet - will get the following: "unknown error code".
Hi @jane5 have you tried turning on and off your printer as sometimes the spool files can get backed up.
Thanks
Carrie
Although I am a HP employee, I am speaking for myself and not for HP. -
I cannot print from the Internet, but my printer works fine with Internet Explorer
When I attempt to print I am asked to save the file and get "unknown error." I can print with this printer from Internet Explorer. I have unistalled and reinstalled Firefox.
See this: <br />
http://kb.mozillazine.org/Problems_printing_web_pages -
7510e printer loses internet connectivity when it goes to sleep
I own a 7510e all in one printer, I connected it wireless again after having it connected with a USB
cable, I had to do this because my printer loses internet connectivity when it goes to sleep or if I get a power outage, this has been going on since I purchased it last year. I got a new wireless router/modem combo from my ISP server and hoped that would solve the problem but it has not.
I cannot get any apps except for those that are on the front of my printer which are just for small kids. I am now told that this printer has been discontinued and 7520 has replaced it, I do not wish to spend another $200.00 in less than a year for a printer. It is registered with HP connected and I have a Efax # and HP connected address, I did everything correctly but it seems that each time I set it up wireless it messes up my desktop windows 7 home premium 64 bit, cloud services told me not to use IE 10 but we are ready to download IE11 so I am using IE 10, this time HP support assistant quit working and I could not even uninstall it until I downloaded microsoft fix it and then redownloaded it from HP web site.
If anyone has any ideas I would appreciate it, I am not on a home group yet it always tells me I do not have administrators permission to do a lot of things, I am the only user.Hi emma22
Here is a document for Getting the Latest Firmware and Product Updates.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02979046&cc=us&dlc=en&lc=en&os=4063&product=507...
I checked and there is no way to turn off the sleep mode on this model.
I included a document for Printer Does Not Maintain Wireless Connection and to try Solution three: Assign a static IP address to the printer. You will need to get your It department most likely to set this up for you if you don't have full admin rights.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03678348&tmp_task=solveCategory&cc=us&dlc=en&la...
Hope this helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP
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