Cannot Print from Internet Pages
Hi, I have my HP Photosmart 5510 Printer connected to my laptop via Wi Fi. I can print successfully from files on the laptop ( such as word docs ), but if I try to print from an internet page, including E-mails, nothing happens. No items even appear in the printing list ( when I select 'see what is printing' ). I have reinstalled printer drivers from the HP website, but this does not cure the problem. Please help. Regards, Bob P.
Hi , I have done some research and found a few things for you to try. Please perform the steps outlined below and let me know the outcome of your efforts: Method 1: Try printing a webpage running Internet Explorer as an Administrator. To start Internet Explorer as an Administrator, follow these steps: a) Close all Internet Explorer windows.b) Click Start, click All Programs, right-click Internet Explorer and select Run As Administrator.c) Browse to a website and try test printing a page while running as the Administrator. If the issue persists, try next method. Method 2: Try printing after disabling Protected Mode. Try printing a webpage after disabling Protected Mode, to do this, follow these steps: a) Click the Tools icon in Internet Explorerb) Click the Security tab and uncheck the checkbox beside Enable Protected Mode (requires restarting Internet Explorer)c) Click Apply, and then click OK.d) Close all open Internet Explorer windows, and then restart Internet Explorer.e) Browse to a website and try test printing a page while running as the Administrator. If the issue persists, try next method. Method 3:
Set IE as default browser. Follow the steps for the same: a. From the Start screen, type Default Programs, and select the Apps filter.
b. Click Default Programs in the search results.
c. Click Set your Default Programs.
d. Choose Internet Explorer from the list.
e. Select Set this program as default, and then click OK. For further reference, refer the following Microsoft article. http://windows.microsoft.com/en-US/windows-8/choose-programs-windows-uses-default - Source If the issue persists, it might be a good idea to run the Microsoft fix it utility to Diagnose and fix printer and printing problems automatically. Please let me know if you can print after you try these suggested solutions. Thanks.
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I have an HP computer, HP office jet 6600 hooked up wirelessly, can print from windows but cannot print from the internet. When I did a windows trouble shooter, it came up with missing microsoft teredo tunneling adaptor/driver. I tried downloading the repair for it and it started a scan that started at 10 PM and was still running the next morning. I removed tht from the computer but still cannot print from internet. Can anyone help me?
Hi @Cabon,
Welcome to the HP Forums!
I see that you can print from Windows, but not from the internet. I am happy to help you with this printing issue!
What version of Windows are you using? If you do not know the operating system you are using, please visit this website. Whatsmyos.
In the meantime, please see this printing guide, Print Jobs from Your HP Printer are Stuck in the Print Queue. (Even though the guide title may not match your issue, I believe the solutions will help).
Hope this guide helps, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping! -
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Hi @Cabon,
Welcome to the HP Forums!
I see that you can print from Windows, but not from the internet. I am happy to help you with this printing issue!
What version of Windows are you using? If you do not know the operating system you are using, please visit this website. Whatsmyos.
In the meantime, please see this printing guide, Print Jobs from Your HP Printer are Stuck in the Print Queue. (Even though the guide title may not match your issue, I believe the solutions will help).
Hope this guide helps, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping! -
Cannot print from internet connection
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It used to work just fine. I've tried to figure out if I loaded anything on here a few weeks back that might've affected it and the only program I added was an updated version of Quicktime to allow me to rotate movies.
We can print from our other Mac which is linked to mine.
What should I be checking?
TIAHi ! Welcome to the HP Forums, and thanks for posting. I understand you are having some wireless communication issues with your HP Deskjet 3520 e-All-in-One series after restarting your modem. I'd love to help you with this. The first thing I would recommend doing would be to do a network power refresh. When the signal to the router or modem is interrupted, the printer will often lose connection without giving any signs of it.Let's leave the router on and unplug the power cable (NOTE: Do not reset the router.), then do the same with the printer, and shut down the computer. After a full minute, plug the router back in, wait for it to fully power up, then plug the printer back in and wait for the wireless light to become solid. Once both the router and printer are on, go ahead and turn the computer back on. Doing this will refresh the network connection. Once everything is back on and running, is the blue wireless light on your printer on and solid? Or is it blinking? If it is blinking it means that it is searching for a network connection and is unable to connect. If the light is blinking, I would suggest following these steps to reconfigure your printer on your wireless network:Setting Up the Printer for a Wireless network for the HP Deskjet 3520 e-All-in-One and HP Deskjet Ink Advantage 3520 e-All-in-One Printer Series If the wireless light is on and solid, try printing from the iPad and iPhone again (you may need to restart these devices as well for them to work). Hope this helps! Please respond to let me know if this resolved your issue.
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This problem just started last week. I can print off-line, but fet the message "printer not activated - error code 20" when I try to print off the internet.
That's an HP error code. Firefox uses 3 digit error codes.
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00759728&product=1142684
http://www.printertechs.com/tech/error-codes/error-codes-20-49.php -
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Who can help me?Hi ATOL,
It sounds like you might be selecting properties instead of "printer properties".
Double check and make sure that you're selecting "printer properties" from the list. -
Version 6.01. Windows vista home premium and windows xp (both dell laptops) The one with vista is primary and the windows XP laptop is connected wirelessly both internet and printer.
Version 6.01. Windows vista home premium and windows xp (both dell laptops) The one with vista is primary and the windows XP laptop is connected wirelessly both internet and printer.
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I cannot print from internet sites; IE and Word work perfectly
The problem has arisen a few days ago. All sites are affected
See this: <br />
http://kb.mozillazine.org/Problems_printing_web_pages -
Laptop running windows 7
I switched to an external monitor (broke the LCD) and lost all sorts of things
1) Diagnostic Policy was not running, and could not be started via services.msc - I received "Access Denied" Error.
Fixed with
net localgroup Administrators /add networkservice
net localgroup Administrators /add localservice
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Thanks
Jonathan
JonWI dropped the unit on the floor on 6/11 around 1PM, and then tried to turn it on. I hooked the laptop up to an external monitor at 9:34PM.
This is a trimmed down subset of the log (I do not see any way to attach files to this post)
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Dhcp-Client 1004
Service State Event
Error 6/11/2014 9:35:13 PM
Dhcp-Client 50038
Service State Event
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7023 None
Error 6/11/2014 9:35:13 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
Dhcp-Client 1004
Service State Event
Error 6/11/2014 9:35:13 PM
Dhcp-Client 50038
Service State Event
Error 6/11/2014 9:35:12 PM
Service Control Manager
7001 None
Error 6/11/2014 9:35:13 PM
DistributedCOM
10005 None
Error 6/11/2014 9:34:52 PM
Service Control Manager
7024 None
Error 6/11/2014 9:34:52 PM
Service Control Manager
7001 None
Error 6/11/2014 9:34:49 PM
Eventlog
1101 Event processing
Error 6/11/2014 9:34:47 PM
Service Control Manager
7001 None
Error 6/11/2014 9:34:45 PM
Service Control Manager
7023 None
Error 6/11/2014 9:34:45 PM
Service Control Manager
7023 None
Error 6/11/2014 9:34:41 PM
Service Control Manager
7001 None
Error 6/11/2014 9:34:41 PM
Service Control Manager
7023 None
Error 6/11/2014 9:34:41 PM
VSS 8193
None
Error 6/11/2014 9:34:40 PM
Service Control Manager
7023 None
Error 6/11/2014 9:34:40 PM
Dhcp-Client 1004
Service State Event
Error 6/11/2014 9:34:40 PM
Dhcp-Client 50038
Service State Event
Error 6/11/2014 9:34:38 PM
Shell-AuthUI 5007
None
Critical 6/11/2014 9:34:27 PM
Kernel-Power 41
(63)
Error 6/11/2014 9:34:37 PM
EventLog
6008 None
Critical 6/11/2014 1:15:48 PM
Kernel-Power 41
(63)
Error 6/11/2014 1:16:06 PM
EventLog
6008 None
Error 6/11/2014 1:07:22 PM
WMI 10
None
Error 6/11/2014 1:07:14 PM
DistributedCOM
10016 None
Error 6/11/2014 1:05:59 PM
Eventlog
1101 Event processing
Error 6/11/2014 1:05:58 PM
Shell-AuthUI 5007
None
Critical 6/11/2014 1:05:38 PM
Kernel-Power 41
(63)
Error 6/11/2014 1:05:58 PM
EventLog
6008 None
Error 6/11/2014 1:02:17 PM
Diagnostics-Performance
300 Standby Performance Monitoring
Error 6/11/2014 1:02:15 PM
WLAN-AutoConfig
8002 AcmConnection
Error 6/11/2014 1:02:15 PM
WLAN-AutoConfig
11002 MsmAssociation
JonW -
When I try to print from web page I get a dialogue box "Printer not activated - error code 30" followed by a dialogue box "An unknown error occurred while printing". The printer works on websites when I use Internet Explorer. Also, if I copy the web page and paste it into a Word document, I can print a copy. This issue just started this week; I have not encountered this problem prior to this week. Please advise.
What does that error message say?
See this: http://kb.mozillazine.org/Problems_printing_web_pages -
Cannot print from firefox at all.
In Internet Explorer, I was able to print by pushing the print button, but when opening a frame, like in mapquest, the embedded print button brings up an options window that has print frames options in it, but when hit OK in this box, a second error box comes up with a yellow exclamation point and nothing prints. I have a feeling that it is the same problem with both browsers, but would prefer using firefox. Can you help with this?Yes, I tried that. The files were ordered by their original numbers as imported from the camera, but I batched them through Phocoshop to downsize all of them into a more manageable file size. I opened that destination folder from quick time from where it said select image sequence. I clicked on the first one and opened it. The result was a large image with an arrow indicating a movie was ready to go. When I pressed the arrow, though, I realized it had only imported that one frame so there was no movie. The files are Jpgs and are about 450 KB each.
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Usually a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.
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Hi @jane5 have you tried turning on and off your printer as sometimes the spool files can get backed up.
Thanks
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Although I am a HP employee, I am speaking for myself and not for HP. -
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