Cannot print from internet

I have an HP computer, HP office jet 6600 hooked up wirelessly, can print from windows but cannot print from the internet. When I did a windows trouble shooter, it came up with missing microsoft teredo tunneling adaptor/driver. I tried downloading the repair for it and it started a scan that started at 10 PM and was still running the next morning. I removed tht from the computer but still cannot print from internet. Can anyone help me?

Hi @Cabon,
Welcome to the HP Forums!
I see that you can print from Windows, but not from the internet. I am happy to help you with this printing issue!
What version of Windows are you using? If you do not know the operating system you are using, please visit this website. Whatsmyos.
In the meantime, please see this printing guide, Print Jobs from Your HP Printer are Stuck in the Print Queue. (Even though the guide title may not match your issue, I believe the solutions will help).
Hope this guide helps, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Similar Messages

One account on computer cannot print from internet

Mac mini with separate accounts, using HP Officejet J4550 as printer. From one account cannot print anything from the internet, including web pages and email.

Hi @Cabon,
Welcome to the HP Forums!
I see that you can print from Windows, but not from the internet. I am happy to help you with this printing issue!
What version of Windows are you using? If you do not know the operating system you are using, please visit this website. Whatsmyos.
In the meantime, please see this printing guide, Print Jobs from Your HP Printer are Stuck in the Print Queue. (Even though the guide title may not match your issue, I believe the solutions will help).
Hope this guide helps, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Cannot Print from Internet Pages

Hi, I have my HP Photosmart 5510 Printer connected to my laptop via Wi Fi. I can print successfully from files on the laptop ( such as word docs ), but if I try to print from an internet page, including E-mails, nothing happens. No items even appear in the printing list ( when I select 'see what is printing' ). I have reinstalled printer drivers from the HP website, but this does not cure the problem. Please help. Regards, Bob P.

Hi , I have done some research and found a few things for you to try. Please perform the steps outlined below and let me know the outcome of your efforts: Method 1: Try printing a webpage running Internet Explorer as an Administrator. To start Internet Explorer as an Administrator, follow these steps: a) Close all Internet Explorer windows.b) Click Start, click All Programs, right-click Internet Explorer and select Run As Administrator.c) Browse to a website and try test printing a page while running as the Administrator. If the issue persists, try next method. Method 2: Try printing after disabling Protected Mode. Try printing a webpage after disabling Protected Mode, to do this, follow these steps: a) Click the Tools icon in Internet Explorerb) Click the Security tab and uncheck the checkbox beside Enable Protected Mode (requires restarting Internet Explorer)c) Click Apply, and then click OK.d) Close all open Internet Explorer windows, and then restart Internet Explorer.e) Browse to a website and try test printing a page while running as the Administrator. If the issue persists, try next method. Method 3:
Set IE as default browser. Follow the steps for the same: a. From the Start screen, type Default Programs, and select the Apps filter.
b. Click Default Programs in the search results.
c. Click Set your Default Programs.
d. Choose Internet Explorer from the list.
e. Select Set this program as default, and then click OK. For further reference, refer the following Microsoft article. http://windows.microsoft.com/en-US/windows-8/choose-programs-windows-uses-default - Source If the issue persists, it might be a good idea to run the Microsoft fix it utility to Diagnose and fix printer and printing problems automatically. Please let me know if you can print after you try these suggested solutions. Thanks.

Cannot print from internet connection

For several weeks now, I've been unable to print pages from the net. I can print documents in hard drive programs just fine (Word, Excel, etc.), but whenever I try to print from the net, it loads up the printer pane, but there's nothing to preview and pressing print does nothing.
It used to work just fine. I've tried to figure out if I loaded anything on here a few weeks back that might've affected it and the only program I added was an updated version of Quicktime to allow me to rotate movies.
We can print from our other Mac which is linked to mine.
What should I be checking?
TIA

Hi ! Welcome to the HP Forums, and thanks for posting. I understand you are having some wireless communication issues with your HP Deskjet 3520 e-All-in-One series after restarting your modem. I'd love to help you with this. The first thing I would recommend doing would be to do a network power refresh. When the signal to the router or modem is interrupted, the printer will often lose connection without giving any signs of it.Let's leave the router on and unplug the power cable (NOTE: Do not reset the router.), then do the same with the printer, and shut down the computer. After a full minute, plug the router back in, wait for it to fully power up, then plug the printer back in and wait for the wireless light to become solid. Once both the router and printer are on, go ahead and turn the computer back on. Doing this will refresh the network connection. Once everything is back on and running, is the blue wireless light on your printer on and solid? Or is it blinking? If it is blinking it means that it is searching for a network connection and is unable to connect. If the light is blinking, I would suggest following these steps to reconfigure your printer on your wireless network:Setting Up the Printer for a Wireless network for the HP Deskjet 3520 e-All-in-One and HP Deskjet Ink Advantage 3520 e-All-in-One Printer Series If the wireless light is on and solid, try printing from the iPad and iPhone again (you may need to restart these devices as well for them to work). Hope this helps! Please respond to let me know if this resolved your issue.

Using windows 7, 32-bit and HP laseerjet 1000, I cannot print from internet. Error message 20

This problem just started last week. I can print off-line, but fet the message "printer not activated - error code 20" when I try to print off the internet.

That's an HP error code. Firefox uses 3 digit error codes.
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00759728&product=1142684
http://www.printertechs.com/tech/error-codes/error-codes-20-49.php

Office jet 4500 wireless cannot print from Internet Explorer 9

Since I installed IE9 I can no longer print webpages and I get an errormessage when I try to, whereas printing in MS Office works just fine.
My OJ 4500 Wireless is installed on a Windows 7 (64 bit) machine.
I tried solving the problem by downloading and installing the latest full version driver, but the problem persists.
Who can help me?

Hi ATOL,
It sounds like you might be selecting properties instead of "printer properties".
Double check and make sure that you're selecting "printer properties" from the list.

Cannot print from internet - gives unknown error message. Disabled add on and restarted still has the problem. What do I need to do?

Version 6.01. Windows vista home premium and windows xp (both dell laptops) The one with vista is primary and the windows XP laptop is connected wirelessly both internet and printer.

Version 6.01. Windows vista home premium and windows xp (both dell laptops) The one with vista is primary and the windows XP laptop is connected wirelessly both internet and printer.

I cannot print from internet sites; IE and Word work perfectly

The problem has arisen a few days ago. All sites are affected

See this: <br />
http://kb.mozillazine.org/Problems_printing_web_pages

Switched to external monitor lost access to Diagnostic Policy, Basic Filtering Engine, cannot print from interenet explorer

Laptop running windows 7
I switched to an external monitor (broke the LCD) and lost all sorts of things
1) Diagnostic Policy was not running, and could not be started via services.msc - I received "Access Denied" Error.
Fixed with
net localgroup Administrators /add networkservice
net localgroup Administrators /add localservice
2) Base Filtering Engine was not running, and could not be started via services.msc - I received "Access Denied" Error.
Still not running - tried all the usual suspects
a) virus scan
b) SFC
c) registry entry looks fine
d) adding "Everyone" with full access to the ControlSet/services/BFE registry key
3) Cannot print from Internet Explorer
There are probably other issues .. I suspect there is a common underlying problem, but have no idea of where to look
Thanks
Jonathan
JonW

I dropped the unit on the floor on 6/11 around 1PM, and then tried to turn it on. I hooked the laptop up to an external monitor at 9:34PM.
This is a trimmed down subset of the log (I do not see any way to attach files to this post)
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Dhcp-Client        1004
Service State Event
Error      6/11/2014 9:35:13 PM
Dhcp-Client        50038
Service State Event
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7023       None
Error      6/11/2014 9:35:13 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
Dhcp-Client        1004
Service State Event
Error      6/11/2014 9:35:13 PM
Dhcp-Client        50038
Service State Event
Error      6/11/2014 9:35:12 PM
Service Control Manager
7001       None
Error      6/11/2014 9:35:13 PM
DistributedCOM
10005    None
Error      6/11/2014 9:34:52 PM
Service Control Manager
7024       None
Error      6/11/2014 9:34:52 PM
Service Control Manager
7001       None
Error      6/11/2014 9:34:49 PM
Eventlog
1101       Event processing
Error      6/11/2014 9:34:47 PM
Service Control Manager
7001       None
Error      6/11/2014 9:34:45 PM
Service Control Manager
7023       None
Error      6/11/2014 9:34:45 PM
Service Control Manager
7023       None
Error      6/11/2014 9:34:41 PM
Service Control Manager
7001       None
Error      6/11/2014 9:34:41 PM
Service Control Manager
7023       None
Error      6/11/2014 9:34:41 PM
VSS        8193
None
Error      6/11/2014 9:34:40 PM
Service Control Manager
7023       None
Error      6/11/2014 9:34:40 PM
Dhcp-Client        1004
Service State Event
Error      6/11/2014 9:34:40 PM
Dhcp-Client        50038
Service State Event
Error      6/11/2014 9:34:38 PM
Shell-AuthUI      5007
None
Critical   6/11/2014 9:34:27 PM
Kernel-Power    41
(63)
Error      6/11/2014 9:34:37 PM
EventLog
6008       None
Critical   6/11/2014 1:15:48 PM
Kernel-Power    41
(63)
Error      6/11/2014 1:16:06 PM
EventLog
6008       None
Error      6/11/2014 1:07:22 PM
WMI      10
None
Error      6/11/2014 1:07:14 PM
DistributedCOM
10016    None
Error      6/11/2014 1:05:59 PM
Eventlog
1101       Event processing
Error      6/11/2014 1:05:58 PM
Shell-AuthUI      5007
None
Critical   6/11/2014 1:05:38 PM
Kernel-Power    41
(63)
Error      6/11/2014 1:05:58 PM
EventLog
6008       None
Error      6/11/2014 1:02:17 PM
Diagnostics-Performance
300         Standby Performance Monitoring
Error      6/11/2014 1:02:15 PM
WLAN-AutoConfig
8002       AcmConnection
Error      6/11/2014 1:02:15 PM
WLAN-AutoConfig
11002    MsmAssociation
JonW

I cannot print from web pages with mozilla, can print from internet explorer and all other programs. I have a Cannon Imageclass MF8100.

I cannot print from any web pages with Mozilla as my browser. The printer gives me a blank page. I can print from internet explorer and all other programs. I have a
Cannon Imageclass MF8100 printer. I spoke to Cannon as I thought it was a Cannon issue and it is not.

Try the '''''reset''''' described here: <br />
http://kb.mozillazine.org/Problems_printing_web_pages#Reset_printer

Cannot print from hotmail or internet

cannot print from hotmail or internet - will get the following: "unknown error code".

Hi @jane5 have you tried turning on and off your printer as sometimes the spool files can get backed up.
Thanks
Carrie
Although I am a HP employee, I am speaking for myself and not for HP.

I cannot print from the Internet, but my printer works fine with Internet Explorer

When I attempt to print I am asked to save the file and get "unknown error." I can print with this printer from Internet Explorer. I have unistalled and reinstalled Firefox.

See this: <br />
http://kb.mozillazine.org/Problems_printing_web_pages

I cannot print from firefox. I can print from open office. It seems to have something to do with when frames open because in IE, I can print a whole page, but when I try to use a print button embeded in a page or frame it does not work.

Cannot print from firefox at all.
In Internet Explorer, I was able to print by pushing the print button, but when opening a frame, like in mapquest, the embedded print button brings up an options window that has print frames options in it, but when hit OK in this box, a second error box comes up with a yellow exclamation point and nothing prints. I have a feeling that it is the same problem with both browsers, but would prefer using firefox. Can you help with this?

Yes, I tried that.   The files were ordered by their original numbers as imported from the camera, but I batched them through Phocoshop to downsize all of them into a more manageable file size.   I opened that destination folder from quick time from where it said select image sequence.   I clicked on the first one and opened it.   The result was a large image with an arrow indicating a movie was ready to go.   When I pressed the arrow, though, I realized it had only imported that one frame so there was no movie.   The files are Jpgs and are about 450 KB each.
    To your knowledge are there any links to iMovie tutorials or quick time tutorials that may address this situation? Maybe there will be one I haven't looked at yet.
    Thanks

3051A wont print from internet

Hi,My HP 3051A recently stopped being able to print from the internet. It is able to print items from the PC ok. I have run the HP Scan and Print check and all ok. Printer has IP address ok. This occurs with both Chrome and IE so I am guessing that the problem lies with Windows or maybe Anti Virus maybe? I have Avast installed and in use? Any ideas please? Thanks

Hi , Welcome to the HP Forums! I understand that you cannot print from the internet with your HP Deskjet 3051A on Windows 7. I am happy to help! If you are able to print other items, other than IE and Chrome, then the issue could be a driver conflict, or an issue with those particular programs. I would recommend the following steps: Uninstall the software. Uninstalling the Printer Software.Clean boot the computer. How to perform a clean boot in Windows.Disable any Antivirus programs. Disable Antivirus software.Disable any firewall programs. Turn Windows Firewall on or off.Create a new user account. Managing User Accounts and Logins (Windows 7).Reinstall using the HP Printer Install Wizard for Windows. Afterwards, run the HP Print and Scan Doctor, to verify that everything is working properly. Hope this information helps! “Please click the Thumbs up icon below to thank me for responding.”

Cannot print from computer but I can print wireless

I just connected this printer and I cannot print from my computer but I can print wireless from my phone.

Hello dfreed,
You can try some simple steps:
Power your printer off.
Unplug your router, and your modem.
Plug your modem in and allow it to power on fully.
Plug your router in and allow it to power on fully.
Power your printer on.
Refresh the HP ePrint Center site and verify that your printer has a status of "Connected" and "Ready".
Some internet providers' modems are not always the most friendly to power off and on, so I understand if you need to skip that step.
Please post again if any steps need any elaboration.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Cannot print from internet

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