Cannot print InDesign or PDF files

Upgraded to Snow Leopard 10.6.2 and cannot print InDesign (CS3) or PDF files on Epson 800. Illustrator and Photoshop files print just fine (as does Word etc.).
Any ideas? All my drivers are upgraded.

Hi Bob,
Thank you for your response.
I upgraded both through the "Software Upgrade" and then through downloading the upgrade through the Apple support site. Things do not make sense. If it's a problem with CS3, then why doesn't Acrobat print (I upgraded long ago to 9.0)? And why does Illustrator and Photoshop work? Most mysterious. I'm a very serious user of both Mac and Adobe. Still have my SE and Illustrator 88. This is a first for me.
By clean install, do you mean wiping my hard drive? Would do just about anything to not have to do that.

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