Cannot print PDF's with Kyocera

Question

I am using a Kyocera 5050 in my office installed as a network printer that utilizes local authorization codes for each employee in order to track printing usage. Normally, a print job will be sent to the printer and a box will pop up asking for credentials (the username and password for the printer). The printer will authorize the print job and then print it. I have one employee which cannot print PDF's from Acrobat. I tried updating the printer driver, Acrobat is up to date, and he has no trouble printing from any other application. Tried installing Adobe Acrobat Reader in order to see if it was just Acrobat, and Reader will not allow printing either. The computer will send the print job to the printer, but the printer rejects the credentials and will not print the job. No other employee has issues so it isn't a network issue, and his credentials work in any other software outside of Adobe products so I'm assuming that the issue lies within Adobe's software. Any ideas?

Answer 1

I we understand your posting, only one user out of a group of users printing to a particular printer requiring credential presentation is having problems printing from Acrobat. How do you conclude that “the issue lies within Adobe's software” given that the other users don't have this problem?
The particular printer, the Kyocera 5050, supports a number of page description languages, including their own emulations of PostScript and PCL. What page description language is being used? Are all the users setup with the same driver using the same page description language and the exact same driver settings?
Acrobat and Reader generate their own PostScript, bypassing the driver for that function. Drivers that attempt to put up their own dialogs (such as requesting credentials) and then try to insert commands into the PostScript stream must do so very carefully per conventions established by Microsoft and Adobe. If such commands (such as a pre-job authentication stream) are not properly inserted, then they might be put into the job in the wrong place or go missing altogether.
I would recommend checking the driver for the user experiencing the problems, making sure it is the exact same version and having all the same settings as those for users not having problems.
                    - Dov