Cannot print pdfs to color laserjet 3800

We have a user here who cannot print pdfs to a networked hp color laserjet 3800. Everyone else can print pdfs to it and the user can print to other networke printers. Any ideas?

Maybe an update of the LJ driver on the user's system?

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    This seems to be a commercial printer. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support.
    You may find the Commercial Laserjet board here.
    http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
    The article for the printer is:
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    This may be the reason why a previous response was not provided or why it was buried..
    Hope this helps!
    Help the community by marking this post as a solution if it solved your issue!.
    If my post helped you in any way, please click the blue KUDOS star under my name! It would mean a great deal.

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