Cannot print to Canon ipf6200 - won't recognize printer

installed a new print head last week, ran calibration (10 sheets of paper), then printed an image  (24" 6200 large format printer)
I never turn the printer off
attempted to print as usual today, nothing - won't recognize the printer
spent 2 hrs on phone with canon - tried everything - they think it's an OS problem

well, thanks for your effort
back online with canon (2+ hrs), loaded plug for the umpteenth time & BINGO!
it's working again
it's black magic or voodoo or whatever

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