Cannot print to Canon MF8380Cdw

I've been trying for a couple of weeks to get my Canon MF8380Cdw to print from my workhorse MacBook Pro running Lion. I've installed the latest version of the driver, repaired permissions, uninstalled/reinstallled, etc. but I can't ever seem to get "UFR II BackGrounder" to run. I upgraded to Mountain Lion to see if it would help, but after installing the driver again, nothing changed. Even manually running /Library/Printers/Canon/UFR2/Utilities/UFR%20II%20BackGrounder.app doesn't make it appear in Activity Monitor.
My room mate's iMac and MacBook and my own MacBook Air all are printing fine. Even my work laptop PC is printing fine.
Does anybody have any suggestions for where to look next? I have a terrible feeling I'm going to have to do a clean install of MacOS, but I'd really rather avoid that if I can.

Canon Australia seems to have resolved this issue for all UFR II/UFRII LT printers . Ooof !
http://support-au.canon.com.au/contents/AU/EN/0100491502.html

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Cannot print to Canon iR-ADV C2020 after updated to Mavericks!!

Very bad user experience for OSX update. Found out cannot print anymore after I updated all 3 of my Macs....

Canon has posted the UFR2 v10.2.0 for OS X 10.9.
http://support-au.canon.com.au/contents/AU/EN/0100491502.html

Cannot print to Canon iR C3080

I upgraded from Lion to Mountain Lion. (Had trouble -- after two calls to Apple Support, finally was directed to delete start up services and that corrected initial problems).
Now, I cannot print to networked Canon iR C3080. I've downloaded, mounted/installed (I think) latest version of drivers from Canon, but everytime I add the Canon, system keeps using Version 2.0 as the driver. I think it should be Version 2.7.
I've seen multiple posts saying to, "just" delete the old printer drivers using Finder in HD>Library>Printers. I don't have a clue how to do that. Where? How? This information -- "delete old printer drivers using Finder in HD>Library>Printers" -- doesn't explain how, to me.
b.

Thank you very much for trying to help.
My Preview page doesn't show an "About" option. I can open the same "Preview, Layout, Color Matching, Paper Handling, etc." menu -- I see the same first six options as your screen shot, above. But instead of "Finishing, Quality, Special Features, About," at the bottom of the menu, instead I have "Paper Type/Quality, Advanced Print Options, Supply Levels" to choose from. No "About".
So, tracing your final paragraph, I went to System Information (Applications>Utilities) folder. I do not have a list of Printers on the left column. But using Finder's Go>Go to Folder menu, I can open /Library/Printers. [Thanks again -- didn't know how to get there before.] In that Folder, I see more folders for Brother, Canon, DYMO, Epson, hp, Lexmark, PPDs, and Samsung.
Trying to correct the problems, I first deleted the Canon folder by moving it to Trash. Then I mounted the CanonPrinterDrivers.pkg that I previously downloaded from Canon's website. (By double-clicking that package and following the installation dialogue prompts.) Now, when I go back to the /Library/Printers folder, I again see Canon as one of the folders. Within the Canon folder, I see two more folders, BJPrinter and IJScanner. Within BJPrinter, I see several more folders: Filters, Frameworks, PDEs, Plugins, Resources, and Utilities. I don't see anything in any of those folders that tells me what Version of the Driver I have installed.
So I went back System Preferences > Print & Scan, and tried to add my Canon printer. In the Add screen, I've selected the IP option, then went through the Address (192.168.x.x., where the x's represent the actual IP address of my networked printer), named the Printer, and hit the Add radio button. Unsuccessful. The software can't "find" the printer and even when I push through that error message, I get another saying to "reinstall the software" per the manufacturer's instructions. (Isn't that what I did per the preceding paragraph?) Completely unsuccessful. I don't even have the Canon printer listed in any Print dialogue. (Before these efforts, the Canon printer would show up as an option -- but after trying to print to it, I'd get a failure notice, as set forth in my first posting here.)
I'd be happy to add in screen shots, if you'll tell me how to capture and paste them!

Cannot print to Canon LBP 3360 since upgrading to Mavericks

I cannot print to my Canon LBP 3360 since upgrading to Mavericks. Would anyone know of a work around for this. Canon is not making any promises about upgrading the driver.

Canon Australia seems to have resolved this issue for all UFR II/UFRII LT printers . Ooof !
http://support-au.canon.com.au/contents/AU/EN/0100491502.html

Cannot print from Canon MF4412 through USB port of Time Capsule

Hi everyone,
I've recently purchased a new Canon imageCLASS MF4412 and cannot print while connected to the USB port of the time capsule. I can print and scan perfectly when connected directly to the mac.
This is the exact steps I took:
1.After connecting the usb cable to the back of Time capsule, I go to the sys pref pane to add a printer.
2.It shows up as a 'Bonjour' and I had to manually select the driver.
3.It added fine and I thought everything was setup.
4.However, when i go to print something, there's an error. "Canon URF II Printer Driver"
"Cannon communicate with the printer, or the printer is not supported. If the printer is supported, check the printer connection and add it again. Then, if the Print Dialog box has a [Printer Info] button, acquire the printer information: 10322"
Anybody know of a solution?
Thanks.

I got a similar problem on MF4412, the canon 4412 is connected the newest airport extreme , it get configured. But I got same problem described about on my leopard, lion, even worst on iOS, it does not find the printer. But I got a Windows 7 starter NetBook ...haha it works, I can print it from Windows. what is the problem then,it works on Windows but not Apple's OS??????

Mac Pro OS X 10.5 cannot print to Canon iR2220i

Hi, there - ! Having just migrated from PowerMac G5 OS X Tiger to Mac Pro OS X Leopard I find I cannot print to my Canon iR2220i via ethernet. All other printers - LaserWriter 16/600 , Brother laser colour, Epson Stylus Pro 3800 - are reachable. Have tried with original PPD as well as the most recent one from Canon's website, have tried Appletalk/IP-printing, etc. A specific iR2220i is and has not been available, but the iR2220 used to work.
Would be most grateful for advice here ...
Best regards,
Adam

Hi Adam,
For the record, the Canon v1.81 driver does work on Leopard, so there must be something about your setup that is stopping it from working. Do you have the Firewall enabled on Leopard? I cannot remember ever testing if this causes an issue with the driver, but considering that the driver has to communicate with the printer to determine which model to select from its list, then an enabled Firewall could be the cause of the error.
As a test you could also create another printer queue but this time selecting Generic PostScript for the printer model. You can select IP > LPD for the protocol, which is what the PS driver would be using, and enter the IP address and queue name of LP. If you can get this queue printing then that confirms all the network and machine settings are okay and that something must be amiss with the Canon driver.
Note that there is also a PPD option for the Canon iR's. If you get the Generic PS working and want a bit more finishing support, then this can be another solution. You can download from here...
http://software.canon-europe.com/software/0030707.asp?model=
PaHu

Cannot print to Canon MF4380dn

Hi,
We have a Canon MF4380dn (similar to MF4370dn) and we cannot print to it from a MacBook Pro that is running Lion 10.7.3
We have tried connecting via USB and via network and have installed the latest UFR II 2.30 driver from Canon.
We have completely removed the drivers and re-added them with no success.
It can see the printer when it is connected either via USB or via network and it adds the software correctly. However, whenever we try to print a test page it seems to send it to the printer and then it immediately disappears and no page prints.
Any ideas?

Here are the details for both USB and Network.
What is strange is that the files from Canon state that it's driver 2.30, but it always says driver 2.0. We have gone through and manually deleted all tracers of the driver from the Mac, confirmed they were not present, then reloaded the drivers (both US and UK versions) and it clearly is loading from the newly installed 2.30 driver package....so not clear why the version numbers don't match up. I'm guessing it's some problem in the signing of the drivers or how they are read by Lion?
USB
Canon MF4360-4390 (UFRII LT):
Status: Idle
Print Server: Local
Driver Version: 2.0
Default: Yes
Shared: Yes
URI: usb://Canon/MF4360-4390%20%28UFRII%20LT%29?serial=SJF890310010B
PPD: Canon MF4360-4390 UFRII LT (US)
PPD File Version: 2.0
PostScript Version: (3010.000) 550
(3010.000) 651
CUPS Version: 1.5.1 (cups-297.3)
Fax support: No
Scanning support: No
Printer Commands: none
CUPS filters:
cupstomcdufr2:
Path: /Library/Printers/Canon/UFR2/Cores/cupstomcdufr2/Contents/MacOS/cupstomcdufr2
Permissions: rwxr-xr-x
Version: 2.30
Printer utility: /Library/Printers/Canon/UFR2/Utilities/UFR II Printmonitor.app
Printer utility version: 2.30
PDEs:
FinishingPDE.plugin:
Sandbox compliant: Yes
Network
Canon MF4380:
Status: Idle
Print Server: Local
Driver Version: 2.0
Default: No
Shared: No
URI: dnssd://Canon%20MF4380._printer._tcp.local.
PPD: Canon MF4360-4390 UFRII LT (US)
PPD File Version: 2.0
PostScript Version: (3010.000) 550
(3010.000) 651
CUPS Version: 1.5.1 (cups-297.3)
Fax support: No
Scanning support: No
Printer Commands: none
CUPS filters:
cupstomcdufr2:
Path: /Library/Printers/Canon/UFR2/Cores/cupstomcdufr2/Contents/MacOS/cupstomcdufr2
Permissions: rwxr-xr-x
Version: 2.30
Printer utility: /Library/Printers/Canon/UFR2/Utilities/UFR II Printmonitor.app
Printer utility version: 2.30
PDEs:
FinishingPDE.plugin:
Sandbox compliant: Yes

Cannot print to Canon iR3380i after Mavericks update

We have a small office network. All machines print to our Canon iR3380i copier. The iR3380i has a static IP address in our internal network. All machines currently use OS X Lion.
I updated my machine (2011 MacBook Air 13") to OS X Mavericks last night and can no longer print. Here are the error messages and steps I've taken:
1) First I got "Error 16801"
To solve this I visited the Canon site to download the latest UFRII driver (v10.2.0) for the iR3380i
I removed the current printer, updated my driver with the new UFRII driver
I re-added the printer
2) Next I got "The printed output may be incorrect because the printer information has not been acquired. Start Printer Utility to get the printer information."
The only option at this point is to hit "OK".
3) Next dialog box says "Cannot communicate with the printer, or the printer is not supported. If the printer is supported, check the printer connection and add it again, then start Printer Utility to get the printer information."
Again, the only option I got was to hit "OK".
The printer icon appears in the Dock with a PAUSE symbol and the 1 Job Pending alert.
Opening the Printer Queue box shows one job in the queue.
Hitting "Resume" generates the dialog box "Cannot communicate..." again.
And that's it. I cannot figure out what else to do. Help please!

PAHU wrote:
I think your issue is that even though you have the latest 10.2.0 driver for 10.9, you added the printer using the previous v2.43 PPD. So open Print & Scan, remove the current printer for the iRC3380 and click the plus button to add again. After selecting IP > LPD and entering the IP address, ensure you select "Canon iR C2880/C3380" in the Use menu. Note that there is no mention of UFRII in the model name, as is the case with the previous UFR2 v2.43 driver.
Thanks for the suggestion. I did that this morning (see Step 1) and deleted the existing printer before re-adding a new printer and using the newly updated driver and printer description. Here's what I get:
You can see my model number is listed in there as is the the proprietary Canon UFRII language.
Once added, here's what happens next:
So it would appear, at this point, that the printer is installed and communicating and that I should be good to print.
Alas, I get the same error message I've been getting. back to square one.

MacBook Air cannot print on Canon MF8450

We bought a Canon MF8550 for a printer in a small local network which contains a new MacBook Pro and a new MacBook Air. Boths Macs run under OS X 10.6.7. Installing the printer on the Pro worked perfectly fine. We could use every feature and have no problems at all. So we installed the printer in the same manner on the MacBook Air: The installation ran without any problems. I used the Line Printer Daemon with the correct IP adress. For the driver I chosed the MF8400 series and everything during the installation worked fine.
After that I tried to print but the job is stopped immediately and remains in the local printer queue. The printer is set to pause and does nothing at all.
Accessing the printer by its IP adress can be done successfully. So I see it in the network and can get access to it by the user interface of Canon. So I checked the printer queue on the Canon directly but I could not see my job and the printer status is displaying no problems.
What I did so far:
I uninstalled the whole printer driver (according to the manual of Canon so I deleted
+ jp.co.canon.UFR2.BG.plist
+ the whole Canon folder and
+ CNTDMF8400ZDE.ppd.gz
After uninstalling I emptied the trash and restarted the Mac..
I installed the actual 2.24 version of the Canon URF printer driver from the Canon site which is of mid of April and nothing changed at all - the perfectly same behavior.
With that I checked possible hardware issues especially the obvious single difference to the MacBook Pro environment:
For all tests above I used the printer with the USB ethernet adapter. So to check if here is the origin I installed the printer using Airport - but with the same result - the printer is set to pause by the URFII
When the printer is connected directly to the MacBook AIr by USB it works without any problems.
The support of Canon cannot reproduce this problem so they blame the OS.
Does anybody have an idea
thx

To all who'll face the same problem:
Sometimes it is easier than one can imagine:
With a right mouse click on the printer dialog box one can reset the whole printer system. After that I reinstalled the printer and...
it works!!
Thx to all who had a view.

Cannot print using Canon W6400 with Leopard - help????

There is an archived discussion with this exact problem, however it doesn't seem to have been resolved. I'm hoping someone can help with the issue now....
I recently upgraded to a MacBook Pro running Leopard. I cannot get my W6400 to print with it, despite re-installing, checking cables, etc. It worked fine a few weeks ago with my old laptop, so I'm assuming it's Leopard. The error message that comes up says 'Operation Could not be completed. client-error-not-possible'. I cannot find this message in any manuals, or on the Canon website. I've logged the question in with Canon, but it could take up to 3 days to get a response.
Any ideas anyone? Many thanks.

After about 7 hours on the phone with Canon, Apple, friends, etc. I rang the man I bought the printer from. He said 'no problem' and within 20 mins, he emailed me the link below - this is after Canon told me there was no updated driver as the printer was so old! Lunatics! Anyway, if anyone needs a great company for large format printers, etc ring Design Supply.
http://software.canon-europe.com/products/0010256.asp

Suddenly cannot print to Canon wireless printer

I'm on an iMac with Yosemite 10.10.3 and also have two Macbooks on the same network. We have been using a Canon MG6620 wireless printer for several months without a hitch. Suddenly, between documents, the printer and computers stopped talking to each other. The printer still thinks it's on the network when I check its configuration. AirPort Utility still shows it being connected to the network via my AirPort Extreme. It still shows as the default printer in System Preferences. Yet, when I try to print I get an error that says "the printer is not connected to the network." I have restarted/rebooted the computers and the printer. I have reset the printer preferences. I have unplugged the printer. I have tried printing from the Macbooks. Nothing is working, and this happened literally between me printing two different documents!!! I'm at a loss for an explanation. Any guidance would be appreciated. Oh, and this all started BEFORE I updated to 10.10.3, so don't blame the update :-)
Tom

trm1745 wrote:
Now everything is working, at least for the moment! I can now see my printer at its IP address but it asks for a password.
Don't worry about that. The main thing is that you can now connect to the internal web page of the printer, which in turn means you can now print to the Canon.

Cannot print to Canon MF4140 with latest 2.21 driver

After I add a printer (I choose Canon MF4100 Series UFRII LT (UK) driver) when I try to print I get UFRII driver error -50.

It is unusual that you are getting this error with a direct USB connection. You could try another USB cable. You also need to ensure you select the correct queue, as the machine can show the Fax queue in the Add Printer view.
One last suggestion, when you do add the printer via USB, the Mac sometimes incorrectly shows it has selected the UFR2 driver. With this selected you will get an error when you print. So when you add, make sure you change the Print Using menu to 'Select printer software' and then search for the MF4140 in the printer model list. With this MF4140 selected open Options & Supplies and select the Utility tab and then click Utility. This will open the UFR2 Printmonitor app and it should connect to the MF4140 without error. If it does, close the Printmonitor and then try printing.
Hope this helps.

Cannot print with Canon MF4350D.

After installing OS X Mountain Lion, I haven't been able to add my printer back into the queue or find the appropriate software. I downloaded all the appropriate drivers from the Canon website and still can't print. What is going on?

It looks like I will have to resort to USB for the Macs in the house (one Lion, the other Mountain Lion), since I can't even seem to get it to share wirelessly between the two of them either (FUN!). *sigh* I figured if I could at least get that to play nicely, maybe I could look into a used Mac Mini to use as a server for printing or some such.
I called Canon, and near as the tech was able to guess was that since the printer had been working originally under XP Pro shared to OSX 10.5 and then the various machines were upgraded (including a profile transfer to new machines this spring) that /something/ carried over. As soon as I though to myself "Hrm, it's not working, well, lets clean install some new drivers all around" I broke the magical chain of whatever the heck kept it working. In /theory/ there should be new drivers at some point, but really, I can't say I want to hold my breath on that.
Any advice for another multi-function laser (doesn't need to be color) that CAN be shared from Windows to Mac w/out giving myself an aneurysm in the process?

Cannot print to canon MP160, dialog box says printer off line, but it is on line, OK printing with IE

I just installed the Canon MP160 printer. I downloaded the driver software from Canon version 12.1.4.0.(2/8/2008). I can print documents fine from Internet Explorer. When I go to print from Firefox the printer dialog box says the printer is "off line" and I get printer queue error messages. I can also print OK from windows. I have a PC 32 bit with Windows Vista.

PAHU wrote:
I think your issue is that even though you have the latest 10.2.0 driver for 10.9, you added the printer using the previous v2.43 PPD. So open Print & Scan, remove the current printer for the iRC3380 and click the plus button to add again. After selecting IP > LPD and entering the IP address, ensure you select "Canon iR C2880/C3380" in the Use menu. Note that there is no mention of UFRII in the model name, as is the case with the previous UFR2 v2.43 driver.
Thanks for the suggestion. I did that this morning (see Step 1) and deleted the existing printer before re-adding a new printer and using the newly updated driver and printer description. Here's what I get:
You can see my model number is listed in there as is the the proprietary Canon UFRII language.
Once added, here's what happens next:
So it would appear, at this point, that the printer is installed and communicating and that I should be good to print.
Alas, I get the same error message I've been getting. back to square one.

Cannot print to Canon iR2022i

Our Canon iR2022i printer was connected to a router with the ethernet cable and we could print without problem from Windows.
We recently replaced the router with the new Airport Extreme (with 802.11 a/c). Attaching the printer to Airport Extreme via its USB port, we can set up and print from Windows through Bonjour. But I can't print from my MacBook running Mountain Lion (OS X 10.8.4).
I installed Mac_UFRII_V243_uk_EN and can print without problem if it is connected directly to the MacBook's USB port.
Connecting to Airport Extreme's USB port, I had no problem "adding" the printer in System Preferences. It saw the printer. I picked "Canon iR2022/2025/2030 UFRII LT (UK)" when selecting the printer driver. Setup went without problem. But then it shows this error message:
I tried using Printer Utility to "get the printer information" but this error message appeared:
I'm now saving documents to the cloud so that I can print from Windows! It's very frustrating. Does anyone know what the problem is? Thank you very, very much!
KL
(No luck setting up the printer if I connect it to the Airport Extreme via ethernet cable (Mac and Windows.) I don't know a thing about networking but i didn't expect that Airport Extreme would make it so hard. )

Your issue is a result of the UFR2 driver for OS X. Because the USB port of the Airport does not support bidirectional communication, the UFR2 driver is not able to get information back from the device - as you found with the UFR2 Printer Utility.
So the solution is to connect it to one of the Ethernet ports on the Extreme. By default, the iR series is set to use DHCP, meaning that it will request an IP address from the Extreme. So providing this setting in the iR has not been changed, you should only need to connect the Ethernet cable from the iR to the Extreme. Note that you should have the iR2022 power turned off when you do this.
With the Ethernet cable connected you can turn the iR2022 power back on. The next step is to check what IP address it has acquired. If you need instruction on how to determine that then please reply.
Once you have the IP address of the iR2022 you can then add it on the Mac. Note that this model does not support Bonjour so after you click the plus button to add the printer, you will have to select IP then LPD for the protocol. Enter the IP address, leave the queue name blank, change the Name to iR2022 and select the iR2022i UFR2 driver in the Use menu. Click Add to complete and now you should be printing again.

Cannot print to Canon MF8380Cdw

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