Cannot print to HP LaserJet 400 colorMFP M475dw after updating OS

I'm running a 2013 Macbook Pro, 2.4 GHz Intel Core i7, 8 GB 1600 MHz DDR3, OS version 10.9.4 (updated to this OS version 5 days ago, on July 2nd). For a little less than a year I've been printing to a HP LaserJet 400 Color MFP M475dw via wireless connection. A few weeks ago I began to have numerous "printer is not connected" events, and it reached the point I could not print anything - from my MacBook, my iPad Air, or my iPhone 5S. I discovered there was an updated printer driver on HP's website, specifically for OS 10.9. Downloaded and installed it, and the problem was seemingly solved.
Then I updated the OS to 10.9.4. AARRRRGH!!!!!! For the last 5 days, the printer will - sometimes - print the first document in a queue of 2 or more and then, while the printer is still "running," tell me the printer is not connected. I turn the printer off and back on, get one print job, then have to repeat the process. Here are all the things I've tried to resolve the issue:
Verified settings on the printer to make sure everything is set up properly
Restarted Airport Extreme, printer, and MacBook (multiple times) -- clarification: I turned off both the MacBook and the printer, then unplugged Airport for a few minutes, replugged it, restarted the printer, then restarted the MacBook
Reset the printing system (as suggested elsewhere in the Support forums), which basically removes all printers from the MacBook, then lets you add back those that you want - presumably with the most current driver(s).
Searched help/support forums on Apple, HP, and the internet in general
Found a firmware update for the printer on HP's website -- but it is not compatible with OS 10.9 (only goes up through 10.8). I downloaded it and tried, even though 10.9 was not listed, and the "app" wouldn't even open.
All of these efforts have been to no avail. The problem persists, and I'm at my wit's end how to solve it. HELP, please..........anyone??????

I also wanted to know if a HP M575f MFP is able to scan-to-email to MS Office 365 before buying the printer.
Because I didnt find reliable information in the internet, I contacted HP Germany.
Today they told me that HP printers don't support Office 365. The original wording was:
'Allerdings wird Office 365 nicht von unseren HP Druckern unterstützt.'
So far my present knowledge.

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HP LaserJet 400 colorMFP M475dw scan to email problems

Hi all!
I'd very much appreciate a solution to my agony.
We recently purchased a HP LaserJet 400 colorMFP M475dw multifunction printer. Now I'm trying to set it up (browser administration -> Scan --> Outgoing E-mail Profiles) to send scanworks by email but facing following problems:
1. When typed in all the credentials correctly, even the "Test & Save" option takes ages. After cople attempts I got it succesfully tested.
2. Using my personal gmail-accout as sender, the scanning work takes a long time. It stops in connecting smtp server phase for quite a long time before even starting the actual scan.
3. Using the company's newly created email accounts as sender, it takes even longer. I just timed it to take 6 minutes and 23 seconds before it started the actual scanning.
4. Now it seems to send the scan ok, but with some of the first attempts it failed with some general error message asking to try again.
In my opinion the time it takes is totally unacceptable. Is this some known issue and is there a workaround?
Our company emails run on MS Office 365 and I'm using smtp.office365.com as the smtp server, port 587 and SSL/TLS checked (tried unchecked too). As I said with Gmail it might not be as slow but still very very very slow.
Please help?
This question was solved.
View Solution.

I also wanted to know if a HP M575f MFP is able to scan-to-email to MS Office 365 before buying the printer.
Because I didnt find reliable information in the internet, I contacted HP Germany.
Today they told me that HP printers don't support Office 365. The original wording was:
'Allerdings wird Office 365 nicht von unseren HP Druckern unterstützt.'
So far my present knowledge.

Fax over the network with HP LaserJet 400 ColorMFP M475dw

Hi there, I was trying to send fax over the network with HP LaserJet 400 ColorMFP M475dw, I have connected the printer/scan/fax on a wired network, just have 3 computers on it, all of them can scan or print. But I can't find any option to just FAX from Microsoft Word or Adobe Acrobat Reader, going to File ---> Print ---> and select M475dw "FAx", I installed the lasted version of the drivers downloaded from hp.com and there's no way to install this multifunction printer as a FAX.
So I can't see the FAX on Printers in the control panel of windows.
I have never got an error message from any computer during the installation process either.
Does anyone has an idea of what to do here?
Thanks ahead.

Thanks for your quick answer, I really appreciate it. But unfortunately, it didn't resolve my problem
Actually any of the workstations after complete the installation (with the last version of drivers downloaded just now from hp.com) can't recognize the HP LaserJet Pro 400 Color MFP M475dw, as a fax. I can print and scan over the network, or connecting the printer with a usb cable. I just can't see the icon "HP LaserJet Pro 400 Color MFP M475dw FAX" in Control Panel ---> Devices and Printers. I did a full installation when I were asked during the installation process... I did then I custom installation and neither of them seems to work to me
This is very strange, it never happened to me with any other models of all-in-on (printer/fax/scanner)

HT2693 hello, HP LaserJet 400 colorMFP M475dw printers smtp mail client doesnt work. Bad username or password. everything is correct. Any idea?

hello, HP LaserJet 400 colorMFP M475dw printers smtp mail client doesnt work. Bad username or password. everything is correct. Any idea?

Solved, just had to change the hostname order in /etc/hosts (I need to correct this on the arch wiki) :
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127.0.0.1 localhost.localdomain localhost BodyArch-PC
::1 localhost.localdomain localhost BodyArch-PC
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I cannot use personal hotspot on my iphone 4 after update ios 7.1. Please help me.

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Laserjet pro 400 MFP M475dw after new firmware no more WPA2

Dear all,
After I updated the above printer I was unable to connect to our WIFI network. Our SSID is hidden and has a WPA2 security. Before the upgrade everything was working fine, but now i'm unable to connect. When you enter the SSID manually it askes for the security encryption WEP or WPA. Where did the WPA2 option go???
When we use WPA we are unable to connect.
Can we download the older firmware again? I can't find it...

Hello janwillem_v,
The Laserjet Pro 400 MFP M475dw is a commercial printer. I would suggest to post in the forum for HP Business Support for a better chance at finding a solution.
Here is the link to the Commercial Laserjet board:
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

Panther cannot print to AppleTalk LaserJet

My iMac G3/400 10.3.9 has stopped printing to my networked HP LaserJet4M. It works fine if I boot in 9, but X simply doesn't see the printer. When I tried to print using Appletalk, the job would just hang, and then after 30 seconds or so would report "stopped".
I have made sure AppleTalk is on on my ethernet connection, have created a new location, set the AppleTalk to that location setting and then switched back, as some support articles suggested. There is no Airport in this Mac, so I know AppleTalk can't be set to some other connection. I then deleted the printer, tried reinstalling it (but cannot as it doesn't appear)
I have tried printing to it as an IP printer (I know it's IP address) without AppleTalk and Nothing! All my other Macs can see and print to the printer, in both 9 and X. My PCs too.
Cannot print from Classic to it on this machine either.
When I try to print using IP printing, it says "opening connection to (printer IP address)" and then does absolutely nothing. I walked away and it sat for more than an hour that way.
The computer CAN print to my Epson R300 on an Airlink+ USB print server. The LaserJet is also served by this Airlink+ server through it's Centronics port for the PCs on the network, and I actually used to be able to print to it directly in AppleTalk over Ethernet, or choose the OTHER connection that the PCs use on the server and print to it over IP. It doesn't appear as a choice on the printer server now, either.
Repaired permissions as well.
Network is good (obviously, as I can print to it from 9, and can browse in both 9 and X.)
Terminal atlookup reports:
ef00.4f 81 :
ef00.4f 83 Epson_R300:Inkjet
ef00.4f 82 LaserJet4M:HP LaserJet4M
It worked fine until about 10 days ago. Is there some idiotic bug in the last security update that kills this? Not related to this, but my PPC machines running Tiger got the screwed update that prevents Safari from showing graphics and the pages stall at about 80% loaded, so I wonder if the PPC update for Panther screwed printing as well.
Any help would be appreciated.
iMac slot G3/400 10.3.9 Mac OS X (10.3.9) 256Mb
iMac slot G3/400 10.3.9 Mac OS X (10.3.9) 256Mb

For IP printing to the 4M - if it has a network card, the best protocol will be HP Jetdirect (your "opening connection" message sounds like using IPP or LPD without queue name entered).
About updates - a common step is to download the latest "Combination" Updater and re-update with that.
About appletalk - have you tried booting from the OS X DVD and running Disk Utility? What you've done so far (good troubleshooting) leads me to suspect that some part of the OS is corrupted.
Like pap (/usr/libexec/cups/backend/pap = printer access protocol, the printing part of appletalk), or maybe some other part of CUPS, that I can't guess.

Cannot print to Color Laserjet Pro MFP M177fw

I have a HP Color Laserjet MFP M177fw hard wired to my router. I can print from internet explorer, chrome and other applications such as Office and Notepad, etc. I cannot print from Adobe Acrobat Pro XI. I can get to the print dialogue page and hit print but nothing comes out and I can't see any jobs stuck in the print queue.
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I have the same problem for my 177fw. It does connect to my desktop via wireless connection when I check the control panel, yet no printing job could be done and they just disappear in the queue list. Sorry to say that, Ms. Helen-Hua, but I don't think "trying to print as image" can help to solve the problem no matter what result it is. For most people I don't think they would accept a printer that cannot print a simple text document.
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PJL status for my HP LaserJet 400 M401dn always return code "10023" (even if door opened, no cartridge, jam); same issue in this thread: http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/LaserJet-CP1525n-Color-PJL-INFO-STATUS/...
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But HP notification software always sends message on "opened door" and even on "no paper". Could I somehow get similar status for printer?

Hi,
Based on the following link, it does not have wireless capability but it has a LAN port:
http://www8.hp.com/au/en/products/printers/product-detail.html?oid=5096262#!tab=specs
The Airport Extreme has 3 LAN ports:
http://www.apple.com/au/airport-extreme/specs/
Therefore you can connect the printer to one port using normal CAT5e or CAT6 cable and the printer will work similar to this:
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Cannot print to HP LaserJet 1020 after installing Reader XI 11.0.03

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One of the things I have experienced in the past with printing PDFs is that it would hang in the print queue. There is a manual method of deleting the print documents in the print queue. But the issue is printing PDF documents that are scanned in and has maybe highlighted text or handwritten notes on the PDF. The printer driver can render it correctly if printing the PDF as a text document. What you have to do is change it so that it prints as a PDF image instead.
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Now to clear your print queue will be key prior to doing this if the print job is hung in the print queue.
Here is a Microsoft KB Article that explains how to do this. I think it has an available Microsoft Fixit tool you can use as well.
http://support.microsoft.com/kb/946737

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The windows 8 driver for this printer should be available in late January. Please bookmark this site and visit it for up to date information. Also located on this site are links to documents for the network workaround and the in-os document.
Laserjet Printers supported in Windows 8
Install HP print software via a network in Windows 8
As a test, I did install this using the windows 7 drivers, it printed fine but I received a pop up giving me an error printing but it still printed. I then used the network work around to shut the bi-di off and the pop up went away, again it printed fine. I would suggest if you use the windows 7 drivers, that you upgrade to the windows 8 drivers when they are available.
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

Printing to Airport Express connected Laserjet 1012 very slow after update to 10.6.8

After updating a pair of computers that we have here to 10.6.8, printing to our Airport Express connected HP LaserJet 1012 has become incredibly slow. I timed it and it is taking 2:30 to print a blank page, whereas printing the same blank page under 10.6.7 (on an external drive connected to the same MacBook Pro) happens within 2 seconds. One thing that I have noticed is that when I bring up the HP Printer Queue the computer says 'connecting to printer' for 20 - 30 seconds, then sits at 50% complete on the printing for some time - anyone else running into similar problems?

Because I am not experiencing the same issue I have not needed to apply the CNET article. But just to be clear, did you follow the instructions to the letter?
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2. Disconnect all peripherals (including the printer)
3. Backup using both Time Machine and/or a Bootable Clone using SuperDuper or Carbon Copy Cloner
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     e) Repair Disk Permissions, Verify Disk & Repair Disk.
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Any solution?
I have tried to reboot the printer but the only way is through the touch screen menu and I can't access that.
Thanks for your help.

@morissej
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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Thank you,
Omar
I Work for HP

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I run software update periodically and downloaded the HP driver update when it was offered.
I uninstalled the Laserjet 2200 that worked with 10.5.8 in the print and fax system preferences and reinstalled it. It is recognized and I get the correct image for the printer, but when I try to print it pauses, I resume printing and it thinks a little and pauses again.
I chose the Laserjet 2200 printer driver, but it does the same with a generic printer driver and the offered alternative Gutenprint driver.
Other users on the network running 10.5.8 have no trouble printing to this printer.
Thank you

Getting it to work with Windows is super-easy. You'll need to install the printer's drivers and Bonjour for Windows ( http://www.apple.com/downloads/macosx/apple/windows/bonjourforwindows.html ). Install both of those, open Bonjour, select the printer, done.
I have no experience with Linux, sorry.
Michael

Cannot print to HP LaserJet 400 colorMFP M475dw after updating OS

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