Cannot print using a HP Photosmart c410a from PSE 9

Just loaded PSE 9 onto a newly built Win 7 machine. The Photosmart c410 is an AIO including fax. Everytime I try printing, I get a dialog for the fax part of the AIO. When I choose the c410 from the print menu item, the dialog allows me to specify the tray, paper type and size, etc. However, the selections are not reflected in the preview (in the same dialog). When I first installed PSE, the c410 fax was specified as the default printer. I changed it to the actural c410 printer after installing PSE. Any ideas?

I am having the exact same problem. The strange thing is that when you print a picture from the Organizer it loads the correct driver/software for the HP Photosmart c410a and prints just fine. The problem is with the editor as it wants to load the fax drivers/software for the c410a and there appears no way to fix this???
I found a solution on an earlier post where someone was having the same problem with windows 7 and PSE8. I went into devices and printers and went to the printer properties for the HP Photosmart c410a Fax and just put my initials in front of the HP and the editor worked just fine printing to the proper software and driver.

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In the drivers section I did select HP and C309a and in the device manager it states the unit working properly.
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Sorry, I have to say I have never used Photocreations, but are you saying it doesn't give you the option to use the system print dialog (which would give you the option to select a paper size from a long list including 5x7), and it let you create 5x7 collage but not print 5x7?
Do you have the hp driver installed? Which OS are you working on?
======================================================================================
* I am an HP employee. *
** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
***Click on White “Kudos” STAR to say thanks!***

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This question was solved.
View Solution.

Let's start with a restart of the router. Pull its power plug for a few seconds, plug back in and wait for it to start up.
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Cannot print using a HP Photosmart c410a from PSE 9

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