Cannot publish .mp4 with AdobeCaptivate 7

Hello,
I cannot publish mp4 files. I creted a software simulation and want to publisg this as an mp4 file.
The AdobeVideo publisher starts and quits immediatelly. I gave had this with Captivate 6 as well but back in the day I was not using this feature so I did not deal with it. Now that i need it I cannot work!
I am using MAC and mountain lion on my iMac and Maverics on my laptop.
Also checking the applications folder it seems that videopublisher is not properly installed. I have unistalled and reinstalled several times but no change. My IT dpt. tried as well and no joy.
The files generates but it is 0bytes as you can see:
I have heard about the issue before but I have searched throughout the web and your forum and could not find a resolution to my problem.
Can you please help me?
Regards,
Argi

I am using ADI version 7.2.5, but I think we were using that version before.
Are you saying that you are able to log into ADI, but when you submit a report,
you receive an error message?
What does the error message say?
I recall having an issue before, because I forgot to include the
'FND...' entries in the tnsnames file..
Mark K

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