Cannot publish to Robohelp Server 8
Hello All,
Well let me start by stating that I am a systems administrator but I have had no experience setting up Apache, Tomcat or Robohelp Server.
This bomb has been dropped in my lap cause I am typically the goto guy. The company has an intranet site with a help section that was created and currently resides on a windows 2000 server with RSC 2.3, and RoboEngine 4.1. I have been tasked with setting up new server which will be windows 2003 server 32 bit OS.
Ok. I have followed all the Robohelp Server 8 getting started instructions (page5-6) on how to setup Apache Web Server with the Tomcat servlet for Robohelp server 8. I feel darn near 100% that I have gotten all of that correct. In other words everything tests correctly. I.e., going to http://localhost shows me the proper index.htm. I can access the tomcat manager using default UN and PW.
So I installed Robohelp Server 8 on the F:\Adobe RoboHelp Server 8\robo\server partition. I did create more than one context but am just trying to publish to the default robohelp. I create 3 areas. I do see the context's listed in Tomcat Manager and they all show as started.
I have created a simple project with one help file in Robohelp HTML software. I can generate it and it looks fine. I then configure the the WebHelp Pro Single Source Layout to publish to Robohelp Test Server, server *****WUIT002 (my test server), robohelp adds /robohelp/server automatically. I use admin, admin as username and PW. I attempt to select an area but get the error 'Unable to get area list from server'. Ok. that is not a good sign. But I save and attempt to publish anywho...to no avail(of course). I receive the message "Warning: Failed to publish to "Robohelp Test Server". reason: Unable to connect to the RoboHelp server on *****wuit002. If RoboHelp Server is not being used, generate WebHelp instead. More information on RoboHelp Server is available in the help file.."
I have looked at permissions to the partition and Robohelp server directory. I have basically completely opened them up just to see if that was the issue and I am still having a problem. Help Please. There is so little info out there regarding this product.
Hello John,
Thank you for your help. Hopefully you can shed some insight into this for me.
Here is the log directory zipped up.
Date: Fri, 4 Sep 2009 22:28:49 -0600
From: [email protected]
To: [email protected]
Subject: Cannot publish to Robohelp Server 8
Oh, one more thing, uvwaves. Regarding your note about, " I attempt to select an area but get the error 'Unable to get area list from server'."
I realize this is disconcerting, but usually not a problem and may be ignore (as you did.) If left blank, the "general" area is assigned by default.
However, the other error, "Warning: Failed to publish to "Robohelp Test Server" is quite another matter and hopefully the logs will help me.
Thanks
john
John Daigle
Adobe Certified RoboHelp and Captivate Instructor
http://www.showmethedemo.com/
>
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May 27, 2009 5:14:37 AM org.apache.catalina.core.ApplicationContext log
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May 27, 2009 5:14:42 AM org.apache.catalina.core.ApplicationContext log
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INFO: RoboHelp Server log[info] : ..............Scheduled indexing for search completed...........
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May 27, 2009 11:35:34 AM org.apache.catalina.core.ApplicationContext log
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May 27, 2009 11:35:34 AM org.apache.catalina.core.ApplicationContext log
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May 27, 2009 11:35:39 AM org.apache.catalina.core.ApplicationContext log
INFO: RoboHelp Server log[info] : .........Generation of search index for area general begins.............
May 27, 2009 11:35:43 AM org.apache.catalina.core.ApplicationContext log
INFO: RoboHelp Server log[info] : .........Generation of search index for area general completed.............
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INFO: ContextListener: contextDestroyed()
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May 27, 2009 1:08:21 PM org.apache.catalina.core.ApplicationContext log
INFO: SessionListener: contextInitialized()
May 27, 2009 1:08:21 PM org.apache.catalina.core.ApplicationContext log
INFO: refreshed single project list
May 27, 2009 1:08:24 PM org.apache.catalina.core.ApplicationContext log
INFO: RoboHelp Server log[info] : .........Generation of search index for area general begins.............
May 27, 2009 1:08:27 PM org.apache.catalina.core.ApplicationContext log
INFO: RoboHelp Server log[info] : .........Generation of search index for area general completed.............
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May 27, 2009 1:10:02 PM org.apache.catalina.core.ApplicationContext log
INFO: ContextListener: contextDestroyed()
May 27, 2009 1:10:16 PM org.apache.catalina.core.ApplicationContext log
INFO: ContextListener: contextInitialized()
May 27, 2009 1:10:16 PM org.apache.catalina.core.ApplicationContext log
INFO: SessionListener: contextInitialized()
May 27, 2009 1:10:17 PM org.apache.catalina.core.ApplicationContext log
INFO: refreshed single project list
May 27, 2009 1:10:19 PM org.apache.catalina.core.ApplicationContext log
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May 27, 2009 1:10:23 PM org.apache.catalina.core.ApplicationContext log
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May 27, 2009 1:45:41 PM org.apache.catalina.core.ApplicationContext log
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I cant seem to gather anything from this...
and I still have the question about whether the DefAdminUid should = the cn or the userPrincipalName?
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Cannot Retrieve Page From Server
This is driving me nutso
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RoboHelp Wish Form/Bug Reporting Form
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Error in LDAP authentication.
javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903AA, comment: AcceptSecurityContext error, data 325, v1772
Both of these errors indicate that when RoboHelp Server is attempting ldap_bind(), that it is doing so with bad credentials. When it comes to Active Directory, these credentials have to be in the form of a valid User Principal Name (UPN) and a password, which given the configuration data above, we're never able to provide one. And since I've been able to configure Tomcat itself to use a JNDI Realm for authentication successfully against the same said Active Directory, I have to assume RoboHelp Server is attempting to do an anonoymous ldap_bind() which just won't work with Active Directory.
If someone can provide some guidance at this point, I'd be grateful.
I admit, for a product that is released only for use on the Windows platform, to include LDAP functionality, but then break it so it won't work with Active Directory, or at least to provide little to no guidance/documentation on how to get it to work, seems patience testing at the least.
If we cannot get this resolved, we will be forced to review our future use of the RoboHelp/RoboHelp Server products as a whole.
Thanks,
ScottHi Scott,
RoboHelp Server doesn't do an anoymouse LDAP bind. It uses the ldap user id and password provided in the properties file. Please note that for RoboHelp Server configured with LDAP, "DefAdminUid" property in robohelp_server.properties should be set to a valid LDAP user principal and "DefAdminPwd" property should be set to LDAP password of that user principal.
Regards
Tulika.
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