Cannot purchase apps for ipad2

I recently purchased my ipad2 for my son with autism. I have downloaded several apps through the itunes store with a paypal account, but now I am getting a message saying that I need to contact I tunes support to purchase any apps I try to buy. The itunes support is not very helpful or user friendly. Has anyone else had this problem and what do you do to resolve it?
Thanks!
Dean

Thanks, g-smoke. I have applied for a Mexican credit card, which I should receive next Thurs.
In answer to your four things: 1) yes, my CC is a Visa 2) My credit limit is far higher than I've ever needed; plus I have no problems with non-Apple purchases; 3) I verified my security card with a call to the bank issuing my card; 4) iTunes store is available in Mexico (but not the music part.)
I have already called Apple USA, Apple Mexico, and my local Apple store. Apple USA and Mexico focused on the need to be very precise in entering all fields. I even changed my official address with the credit card in order to make it "fit" the Apple Mexico iTunes store format better. The Apple store technician here, however, agrees with me that there is an Apple inherent conflict between the fact that my credit card is USA based, but my billing address is in Mexico. The billing address being Mexican is a requirement per the Apple site information--and that is precisely what I have.
Thanks so much for the iTunes site. In all my perusals, I'd not seen that one yet. I sent them an email, and might get a response in another day or so.
I'd like to add that this problem is the reverse of one I had late last year with Apple USA. At that time, Apple refused to make an order for me because my billing address was in Mexico, and Apple seemed unwilling to believe that my credit card was indeed a USA credit card. (I was planning a laptop purchase for a USA trip--a perfectly legal item to bring into Mexico.) So, I walked into Apple SF, and had no trouble using the same credit card to buy a laptop off the shelf--not the configuration I'd wanted to special order, but. . . .
Also of interest--the company from which I bought the digitally transmitted iTunes card is, after investigating the issue, processing a refund to my account.

Similar Messages

HT204266 Suddenly I cannot purchase apps for my iPad. I have purchased two apps today.

I just purchased a new retina iPad. I have it setup. I have purchased two apps no problem. Now, when I try to purchase more apps it tells me to contact Apple support. What gives?

What gives is for some reason a red flag went up when you attempted to make another purchase. But the bottom line is, you will not be able to purchase again until you get it straightened out with iTunes Store Support so contact them as instructed.
http://www.apple.com/support/itunes/contact/

HT201272 Help - have an iTunes account on iPad for well over a year. Just bought iPhone 5 and I cannot purchase apps using my account. I am asked to verify my credit card and details but then it rejects them. They are still fine on the iPad. Any ideas?

Help - have an iTunes account on iPad for well over a year. Just bought iPhone 5 and I cannot purchase apps using my account. I am asked to verify my credit card and details but then it rejects them. They are still fine on the iPad. Any ideas?
I tried to contact support but they do not recognise my Thai phone number.
the Thai support site is all in Thai (and I neither read or write it).
All I want is a single email address that works - it must be quite a simple process.
I don't want to create another account with another credit card - life will just get seriously complicated then.
BTW my apple I'd is accepted for downloading free apps!!!

First of all, you should always save you photos on computer like any other digital camera.
Backup on iCloud or iTunes only backup your Camera Roll. The other photos should be already on the computer.
Note: Photos are not saved in iTunes, it's only a conduit between your iPhone and your photo managing software on computer.
What computer do you have?

I am trying to purchase apps for my new iPad but cannot do so without answering my security questions, which I have forgotten the answers to. Help!

I am trying to purchase apps for my new iPad but must answer security questions to do so; however, I have forgotten the answers. Help!

Go to the Support button above right, connect to the Express lane, iTunes, Manage Account, then change password and security...content cannot be recovered so must be changed.

HT1918 I cannot update any apps, my security code is not invalid, but it says it is. Cannot purchase apps or even do free updates? What to do??

I cannot update any apps, my security code is not invalid, but it says it is. Cannot purchase apps or even do free updates? What to do??

Take a look here:
http://support.apple.com/kb/TS1646
If that doesn't help, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

HT3209 Why I cannot purchase apps form iTunes ,It always got purchases not completed,please contact supports.

Why I cannot purchase apps form iTunes ,It always got purchases not completed,please contact ITunes supports.

This is a case for the iTunes Store Support:
1. Go to expresslane.apple.com
2. select 'itunes' and then 'itunes store' on the right
3. select a topic and a subject
4. click 'continue' and then 'email'
5. fill out the form and explain your situation
6. they will respond within 24 hours usually
Good luck
Stijn

HT5622 cannot purchase app

i cannot purchase app because i changed the purchase information due to the new bank card. it said to contact with intunes support. it doesnt work on both iphone and laptop

Hello Memazz,
I found an article with steps you can take when you are not able to connect to the iTunes Store. I recommend following the steps in the section titled "Troubleshooting on an iPhone, iPad, or iPod touch" in this article:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
I also recommend checking to see if you have In-App purchases disabled in the Restrictions on your iPad:
You can find the full article here:
iOS: Understanding Restrictions (Parental Controls)
http://support.apple.com/kb/ht4213
If you are still having trouble with In-App purchases after reviewing those resources, you may need to troubleshoot issues with that specific application. You can use this tutorial:
Using apps on your iPad
https://www.apple.com/support/ipad/assistant/application/
Thank you for using Apple Support Communities.
Best,
Sheila M.

Purchasing Apps for different non-linked iPhones with one iTunes account

Hi:
Is it possible to use my iTunes account to purchase apps for different iPhones without linking those phones to my iTunes account?
I am trying to purchase a specific application (WhatsApp) for some friends who have iPhones but not iTunes accounts. I don't want to link those phones to my iTunes account, just buy this specific app for them.
When I try to purchase directly from their iPhones, I get a wrong password message. Is Apple blocking this purposely?
Thanks,

All 3rd party apps - paid and free apps include DRM protection which is tied to the iTunes account used to purchase/download the app, so the answer is no.

I have a dollar amount balance on my itunes account... can i use this to purchase apps for my MacBook Pro?

I have a dollar amount balance on my itunes account... can i use this to purchase apps for my MacBook Pro?

You should be able to. As long as you are signed in to the same AppleID that has an available balance. The services are linked.

HT2534 I have money on my iTunes account. Can I purchase apps for my iPad with this credit?

I have a credit on my iTunes account. Can I purchase apps for my iPad with this credit and how do I do it?

Yes. You can use any funds that you have available in iTunes for the App Store, iTunes, iBooks or the Mac App Store. Just go to the app store and tap on the app that you want to download. If the credit is available, it will be deducted from your account when you make the purchase.
You can swipe to the bottom of the featured tab in the app store to view your account balance.

HT201272 is it possible to not use a credit card, to download already purchase apps for iPhone to iPad?

is it possible to not use a credit card, to download already purchase apps for iPhone to iPad?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I can't sync my apps for ipad2 through itunes. any idea?

I can't sync my apps for ipad2 through itunes, can anyone help me with this?

Are you selecting the apps to sync in the apps tab of iTunes. Are you signed into the correct Apple ID .... The ID that the apps were bought with?
You really need to supply some more information.

What is a good gps app for ipad2 ?

What is a good gps app for ipad2?

Good for what? That would depend on what you want to use it for. Also, it would depend on whether you have a 3G unit. Without 3G to stream maps, the GPS would be mostly worthless for on-the-move navigation.
Even with 3G, it would be real easy to blow right past the 256MB plan and even the 2GB plan while out and about.

I have purchased apps for my ipod touch and they are not loading properly. They appear on the screen, however when I touch them, they do not load and bounce back to the main screen. Any suggestions on how to fix?

I have purchased apps for my ipod touch and they are not loading properly. They appear on the screen, but when you touch them, they do not open and bounce back to the main screen. Any ideas on how to fix?

Try the basics from the manual:
restart.
reset.
restore.
iPod touch User Guide (For iOS 4.3 Software)

I cannot purchase apps from itunes store due to my Apple ID has been disabled. I was trying to reset my ID password, managed to reset but still unable to purchase apps from itunes store. Any good suggestion to fix this problem?

I cannot purchase apps from itunes store due to my Apple ID has been disabled. I was trying to reset my ID password, I managed to reset but still unable to purchase apps from itunes store. Any good suggestion to resolve this issue? Thanks

Contact itunes support:
http://www.apple.com/support/itunes

Cannot purchase apps for ipad2

Similar Messages

Maybe you are looking for