Cannot purchase apps in app store. Cannot get help with Customer Support
I receive this message each time I try to purchase an app or book. "Your purchase could not be completed. For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/. I've called Apple Support a total of 6 times and I've been on hold for a total of over 3 hours. They said they fixed it THREE times, and told me to wait 30 minutes then try again. I've talked to 2 different Senior iTunes Advisors who gave me their direct line (which means absolutely NOTHING, because when I call back they won't answer or return messages). Supposedly my issue was going to be fixed by the iTunes "engineers" last night and an email was supposed to be sent me this morning. Of course, neither happened. I'm totally disgusted with iTunes Support and need my issue resolved and have no where to turn. I'm a very patient person, but I'm at the end of my rope. Any suggestions on who to complain to, since I'm getting nowhere?
IM having the same exact issue!! I've demanded to speak with an engineer personally or someone who knows iTunes inside and out. sr advisor made it seem like it was classified information! She kept saying "they" will fix it and you'll receive email for confirmation. I want to know who they are!! I have a $25 gift card just sitting in my account for nothing. My bank card is good too. Sorry I have no answer, just know there's people who are just as frustrated as you lol. Please reply back if you hear anything thing at all!! I'll do same! Good luck!
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Hi there need some help every time I try to down load from App Store I get this msg
( contact iTunes customer support ?Have you considered doing exactly what it is telling you to do?
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Want to sell my version of Photoshop but cannot get through to Customer Support
I have a copy of Photoshop CS and Dreamwaver CS3 that I want to sell they are both registered in my name and I want to sell them to allow the buyer to register in his name. I realize that i will have to deactivate the software, however, as i cannot get throght to Adobe (UK) will this prove probmematice. It sems there is no e-mail conatct for any support in the UK.
Google search turned up this phone number for Adobe UK customer support:
+44 (0) 207 365 0733 option-3 -
Why do I always get redirected with customer support?
So today I went on the phone with Verizon just to figure out why my internet speed has been slow because I finally got the time too. I used to get around a 2.5 - 3 Mbps speed connection and now I only get a 1.5 Mbps or so connection. This originally happened after a Verizon tech agent came to our house and said that our speed was "too high and it shouldn't be that high" when my internet connection dropped. So he went over to the cable lines down the street and lowered my connection and then comes back and says its fixed. Now he didn't fix anything or do anything for that matter. I had to login MYSELF into my Verizon account on my modem which brought the internet up again. So basically, I paid for the Verizon agent to come and lower my speed and gained nothing from it. However, I still pay the same price as before for the 3 Mbps connection...
Now I went through the customer support on the phone to talk about this and they redirected me again and again and again probably at the very least 6 or more times. Everytime I got to a technical support, they would redirect me to a billing support and so forth. I told my problem over and over to no avail. All I want is my 2.5 - 3 Mbps speed again which I used to have... I STILL pay for the 3 Mbps connection when I only get around 1.5 Mbps now.
I feel like this is it... I can't handle this anymore, everytime I go to Verizon customer support I get redirected at least 5+ times for over 2-3 hours just to get one problem fixed. Half the time these morons don't even know what they're doing and just redirect me over and over again.
I'm thinking of simply changing to another ISP.Before you change ISP I would demand a refund for the period of time your speed was subpar. It is true that for a number of different reasons your line may no be able to give reliable higher speeds. If you want to save some $$ look into the 3/1 FIOS plan, that is what I have. It is not an obvious choice on the VZ web site but the price is very fair IMO
Hopefully by posting here one of the verizon reps will "hook you up" no pun intended.
If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399 -
I created my itunes account YEARS ago!! And I can't remember the answers to my security questions? Because I cannot remember the answers I cannot make purchases in the app store. Please help me create new security questions. Please help me.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps you get the questions reset :https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support :http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing the number for Apple in your country and ask to talk to the Account Security Team : http://support.apple.com/kb/HE57 -
I have an iPhone 4S, with the latest OS, 5.01 I believe it is. Most everything is great except everytime I have updates to download and install through the app store, I get a message saying "cannot install livingsocial and 6 other apps." The issue is that I only had livingsocial for a couple weeks then deleted it. That was a few weeks ago. Also I have no idea what the other 6 are. All my updates install fine, I just keep getting this message. And livingsocial and whatever the other 6 apps are never show up in the updates section, I just keep getting the stupid message. I click ok and it goes away. How do I get it to stop trying to install these apps? I've seen a ton of information about something similar happening on sync, but my issue is occurring during AppStore updates for which I can find no information!
That seems like a really odd coincidence that both ours say "and 6 other apps." As far as the app waiting thing, I've never tried tapping it twice, but I would hold down til all the apps started shaking to move or delete, but this one is the only one with no x for delete, so when I tap it nothing happens. I have tapped it repeatedly but never exactly twice. But after a short while, no matter what I do, it will just disappear on its own. In fact, I saw your "tap twice" message very soon after you posted it and was going to try it, but it had already disappeared by then.
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I updated my iPhone 4s and cannot access Passbook. When I click on App Store, I get the following message: "cannot connect to iTunes Store." How do I correct this problem?
That's because there are not enough apps that use Passbook yet. Wait.
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When I try to update two certain apps in the App Store, I get a message that says 'cannot connect to iTunes store'. Any idea how to get these apps to update?
Check that the apps are still available in the store
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Cannot update or purchase apps after ios7, get message "could not be purchased at this time. please try again later."
I have the exact same issue , with no answers or help available !
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When I try to sign on to Mac App Store I get the message "Your device or computer cannot be verified" Yet I can sign on in iTunes no problem. I've tried all the suggestions from App Support but no luck. What am I doing wrong?
What troubleshooting techniques have you tried? Have you restarted the app? Have you restarted your computer?
One idea is to Trash this file; Mac HD/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist and restart. -
When I try and sign in to the App Store, I get an error message that says "An unknown error has occurred". The Apple Store told me to contact Apple Care which I did. They determined it was not an issue with my computer and thought it was an issue with the App Store.
They had me contact the iTunes Store instead of the App Store because they said that was the technician I needed. The iTunes Store rep told me there was no issue with my iTunes account and told me "The issue could have been temporary, related to your internet connection, your local network, or your computer itself."
This issue has been happening for a few months and as I said above, Apple Care said it was not my computer.
Any suggestions?
ThanksRestart your Mac then try again.
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im using ipad2 and recently when i go to App store - top chart it gives a massage "Cannot Connect ti App Store" can anyone help please
FYI - I just did a full wipe out and set up as new device, and the problem got solved.... But obviously it was a pain in the butt to download all the purchased apps back... This seems to be the only way to go about it... :(
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I am trying to purchase os x lion from app store. Getting a response saying I need 2GB memory available but I have at least 40GB free space??
Memory = Ram, the 40G free space you are referring to is hard drive storage space available, 2 very different things.
In order to run Lion you MUST have at least a Core 2 Duo processor and 2G of Ram, to find out whether you qualify (and it seems as though you don't) go to
Apple>About this Mac: you will be able to see the processor type and Ram installed thus
If you have less than 2G of Ram you can install more, if however you have a Core Duo (instead of Core 2 Duo) you can not run Lion. -
I cannot download any apps on IPhone 5. It keeps saying "cannot connect to itunes store" even when I am perfectly logged in Itunes Store and App Store. Please help !
I have this problem too since ios6 upgrade.
4S iphone I can connect to itunes on 3g and download an app no problem.
I can connect to wifi no problem and use safari , facebook etc...I can connect to appstore but cannot install any apps over the wifi. 'Unable to conect to itunes'.....
Driving me insane............. -
As I said before having troble opening my iTunes and App Store, need some help, Also i cant open games iv paid and donloaded, and wifi still not working..
Pleaseeee if anyone could help me out that would be a great help..
ThanksHi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
-Griff W.
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