Cannot purchase creative cloud membership

I just decided to restart my creative cloud membership. I plan to purchase After Effects for 1 month. Unfortunately, after I submit my payment information I get an error saying there was an error with my order, and that I should try again. I did 3 times and it still didn't work.
Underneath the error it said : "PAYMENT_TOKENIZER_SERVICE_UNAVAILABLE"
I've looked up through the forums for other people who are experiencing the same problem, but none of them really presented any solution.
Thanks for any help in advance

HI David,
Which browser were you using? Can you try using Google Chrome and clear the browsers cache? Make sure that you can access HTTPS sites per this link.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
That should help.
Scott

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Cannot purchase Creative Cloud Membership online

purchase of Creative Cloud Membership is not possible in my region (croatia). Don't you allow online purchases in the EU countries? if you do, why not all the EU member countries?
Can you please tell me how can I buy the membership?

contact adobe support, http://www.adobe.com/support/chat/ivrchat.html

After trial version expired and purchasing creative cloud membership programs still will not open

I keep getting "trial version expired" even though I have purchased the cloud membership around 3 weeks ago. I did the chat with someone who had me remove my cache, which did work for me to run Photoshop, but not for Dreamweaver. I installed a patch for the download manager that did not work as well. I have installed and uninstalled multiple times with no luck, and now have a project due Thursday!! Please help!!

I don't think these issues pertain to mine. There is something getting mixed up between my trail version (expired) and my new Creative Cloud subscription. Its like it can't see it for some reason. I was able to get Photoshop to work but Dreamweaver is being stubborn!! Please help my project is now due tomorrow... !! Thanks!
From: [email protected]
To: [email protected]
Subject: After trial version expired and purchasing creative cloud membership programs still will not open
    Re: After trial version expired and purchasing creative cloud membership programs still will not open
    created by Mylenium in Downloading, Installing, Setting Up - View the full discussion
Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual Mylenium
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If I purchase creative cloud membership for only one program, will I get a paid adobe phone gap build account for free?

$djd phonegap create my-app
$ cd my-appIf I purchase creative cloud membership for only one program, will I get a paid adobe phone gap build account for free?
$ phonegap run android

There is no additional payment for phone gap build .
Please refer to http://helpx-internal.corp.adobe.com/content/help/en/dreamweaver/kb/phonegap-build-cc-2014 -update.html
Regards
Rajshree

Cannot purchase Creative Cloud due to wrong locale

Im trying to buy Creative Cloud but my account say that Im an living in the US - Im living i Denmark, Europe.
I would like to buy CC but cannot finish paying due to fact my profile state that Im living in the US.
Please advice.

Thanks for your answer, but how about my account with serial numbers to cs6 and LR4? Will they be lost if I create a new account? I just want to purchase Creative Cloud as danish person with my credit card.

Cannot purchase Creative Cloud due to credit card problem

Hello,
I first purchased Student and Teacher Edition Creative Cloud in August but due to the hacker incident here at Adobe, my credit card was annulled. Due to financial problems, my last payment was in October and eventually, my subscription expired.
Now I'd like to renew my subscription as I now have a viable credit card but I simply cannot! I tried at least 8-10 times to purchase Creative Cloud / renew my subscription but I always got the same answer: they are unable to confirm my credit card.
I tried this both on Mozilla Firefox and Google Chrome, and I also tried with my parents using my mother's credit card but that didn't work either. I also tried shutting down and restarting my computer.
I'm still studying at the same school, that information hasn't changed. I'm from Finland.
Please help! Thank you!

Thanks for your answer, but how about my account with serial numbers to cs6 and LR4? Will they be lost if I create a new account? I just want to purchase Creative Cloud as danish person with my credit card.

Purchased creative cloud membership but still asking serial

tonight i have purchased creative cloud students or teachers membershıps but when i tried to open after effects it asking serial key what can i do for it

Hi There,
Kindly sign out and sign in again to Creative Cloud app: Sign out, Sign in | Creative Cloud Desktop app
Please try : Sign in, activation, or connection errors | CS5.5 and later.
Thanks,
Atul Saini

Why can't I purchase Creative Cloud membership in Zambia?

Hi,
I'm a freelance Designer in Zambia, and I have recently downloaded the CC trial and a few of the programs as trials. Some of the trials are coming to an end and I really want to pay for the yearly membership, but everytime I try and according to the customer service chat guy, I cannot purchase in Zambia, because Adobe does not service Zambia... Fair enough but why let me download the trials then if I cannot continue to use them. Is there no way to fast track putting Zambia on the list or other payment options?
Thanks

Creative Cloud is compatible only with WIndows and Mac computers .
Creative Cloud is not available for Chromebook OS.
Please click on the below link for more details :
https://helpx.adobe.com/creative-cloud/system-requirements.html

Purchased Creative Cloud membership but I have trial rigths only - Photo Package

Dear Adobe Support!
I have purchased the CC Photography package, I can see it under my account on the CC web-page, but it does not look under the Creative Cloud application and neither Lighroom nor Photoshop.
I tried to sign-out and sign back process on all the programs, the result is the same.
Could you please let me know how can I use the full version of the purchased softwares?
Many thanks and Kindest Regards,
Gergely

Hi Sheena,
Thank you for your instruction!
Unfortunately it does not work for me...
I have installed the Application Manager and tried to open Lightroom and PhotoShop.
There is no "Deactivate" under "Help" menu, I just able to sing out and back, there was no change.
I also tried to lunch PhotoShop, the software told me the trial period is over, I can purchase the software. I clicked on purchase and system are trying to connect with my account currently, with no result. It would get serial number which I do not have...
Many thanks and Regards,
Gergely

Purchasing Creative Cloud membership

Hi There,
I have purchased CS6 Design & Web premium and Production premium in Hong Kong. And I used the Adobe ID (I created in Hong Kong) to register those products. Then I moved to the U.K about one year ago. Now I am thinking to join Creative Cloud. I think I get 40% discount because I own CS6.
I have a question now. Should I join Creative Cloud at Adobe Hong Kong Site? (I don’t have any Hong Kong credit card any more)
Or can I join Creative Cloud at Adobe UK site with my Hong Kong Adobe ID? (I have tried to change the address but they don’t allow me to do) If so, can I still get 40 % discount?
Please advise if anyone knows the answer.
Thank you, Meg

Hi megnilam,
Since you are not using the Hongkong credit card anymore so you will need to use the Uk ID & the credit card of UK.
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Regards,
Rajshree

Cannot redeem Creative Cloud Membership

Trying to redeem a redemption code given to me by my school. I get this error:
We're sorry. Something seems to be wrong on our end. Please try again later. If this continues to fail, please contact Customer Support.
I've also used different browsers and tried this several times - same message.
Please help?

Hi Toryn,
as the Message tells you, you should contact Adobe Customer Support. They can check your code.

Changing Creative Cloud Membership to Photography-only option

Hi,
I noticed that Adobe is about to offer a Photography-only option for $9.99/month. I recently renewed my CC membership to the full price ($49.99/mth) but only need Photoshop and Lightroom. Can I change my CC membership to be just the Photography option?

my customer services chat - very helpful (especially around cancellation fees) ......
Devika: Hello! Welcome to Adobe Customer Service.
Devika: Hi Richard.
Richard Harris: Hi looking to change from full CC membership to photog package deal...
Richard Harris: What do I need to do?.... Forums say it's possible.... but need to go via customer services
Devika: I understand that, you want to migrate from full CC membership to photographers offer.
Richard Harris: Yes please!
Devika: I will be glad to check and help you with this.
Richard Harris: Thx
Devika: I am sorry to tell you this it is not possible to switch from CC to photograph offer.
Richard Harris: Hmmm, that's not what Adobe staff are saying on the forums?!.....
Richard Harris:http://forums.adobe.com/message/5693116
Richard Harris: I have PS Cs4
Devika: I checked your account and I see that you have purchased Creative Cloud membership one-year.
Devika: Well, you can go ahead and purchase the Photoshop subscription and cancel the creative cloud.
Richard Harris: With the 50% early fee - or is that waived if people sign 12/12 to the photography plan? (Forums are silent on this latter point)
Devika: Well, if you purchase the new subscription and cancel the creative cloud, we can waive off the cancellation fees.
Richard Harris: OK ideal - then that's what I'll do thx. It's a great offer for photogs, Adobe should get a lot of people signing up I reckon. Will everything happen automatically? Do I just sign-up and buy new plan, then cancel current full CC? (Have just paid this month so would like to see that out if poss....)
Devika: Yes, you are correct.
Richard Harris: Great thx for your help - have a nice day!

I purchased Creative Cloud single-app membership for Dreamweaver. Can I download this app on both my desktop and laptop?

I purchased Creative Cloud single-app membership for Dreamweaver. Can I download this app on both my desktop and laptop?

Yes, maximum of two activations at any one time.
Creative Cloud Help | Creative Cloud / Common Questions
"Can I use the software I download from Creative Cloud on more than one machine?"

Cannot use PhotoShop CS6 after trial expired, even after purchasing Creative Cloud Student Edition

Hi.
I had PhotoShop CS6 trial, which expired.
I have purchased Creative Cloud student edition, I receive a message that my PhotoShop trial has expired.
I am prompted to purchase the product to extend it, or type in the product's serial number
(I never received a serial number.)
I paid for Creative Cloud and have an order number, I should not be having this issue.
I have uninstalled and reinstalled PhotoShop CS6 multiple times, I also use DreamWeaver and am fearful that I will encounter the same issue. How can I use the Photoshop CS6 after I have paid for it?
Curonda in Milwaukee, WI.

Hi.
The trial expired 2 weeks ago - Monday.
I purchased the Cloud Yesterday, also 2 weeks ago Monday 10/15/2012.
I purchased it twice thinking 1 purchase did not complete.
I still will need to request a refund for 1, I've been too busy between, work, school, and kid. I'm at work now.
Miss Curonda
...Remember, happiness is not a mood its a decision.
Date: Thu, 25 Oct 2012 05:59:51 -0600
From: [email protected]
To: [email protected]
Subject: Cannot use PhotoShop CS6 after trial expired, even after purchasing Creative Cloud Student Edition
Re: Cannot use PhotoShop CS6 after trial expired, even after purchasing Creative Cloud Student Edition created by Nikhil Bisne in Trial Download & Install FAQ - View the full discussion
Curonda,
Can you let us know the date when your trial expired and when you bought the Creative Cloud Subscription?
Thanks
Nikhil
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I've already purchased creative cloud student membership. Where do I send verification?

I received an e-mail saying that I need to submit proof of student status within 7 days to verify my eligibility for creative cloud student membership, otherwise my membership will be cancelled. I purchased creative cloud at the beginning of October and have been using it since then. I believe that I showed proof of eligibility via my student e-mail address back when I purchased it. There is no information in the e-mail regarding where or how I submit this information. All it tells me is what is acceptable for verification (including student e-mail address). Basically all I need to know is where I submit this information so that I can keep my membership.

ID Proof http://www.adobe.com/store/au_edu/academic_id.html

Cannot purchase creative cloud membership

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