Cannot purchase games from steam websie
i can load and play existing games from the games website steam - but cannot make any new purchases - item goes into basket and then freezes before the purchase completese - i am using bt infiniy with hub 5. this has ocurred since the router was changed from hub 3 with openreach white box to just the hub 5. i tried various devices and browsers and came to conclusion that it was the hub 5 that was blocking me. to prove his i visited relatives house - logged onto their adsl bt broadband -hub 3 - can make purchase without any problem - why is the hub 5 blocking me from purchasing from this particular website??
I am having the same problem with other websites..like Hertz UK or National Rail. It appears whenever I get to the "verify by visa" page at the end of a purchase. The verification page never loads. I have contacted Barclaycard and they immediately asked me if I was using a BT Broadband connection which of course I was. I have contacted BT via chat and all they could suggest was a "factory reset" of my hub 5. They said they do not have a problem (Barclaycard said they have been in touch with BT to try and get the problem fixed). I only just received my hub 5 and got set up on 18th August and I have not been able to make any online purchases yet on any of my home computers so it is definitely a BT or hub 5 problem. I never had a problem using a previous Talk Talk service with their wireless router. I have done the factory reset but not tried another purchase yet.
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Welcome to the Support Communities!
I'm sorry to hear you are having issues purchasing a game on your iPad.
The first thing I would suggest is to log out of your iTunes Store account on your iPad.
Then restart the device and log in again.
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The link includes the complete details and screenshots, but I've highlighted a few points for you:
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