Cannot purchase movies on my MacBook

I have a MacBook Pro with the latest version of iTunes. I can buy music from the iTunes store no problem, but I want to buy a movie and the option to purchase it is greyed out. I have tried a few different movies and TV programmes and it's the same with all of them. Does anyone know how I can fix this?

Sorry false alarm, just realised I had set the parental controls so that movies above a 12 couldn't be downloaded!

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How do I stream purchased movies to my Macbook Pro if I've already downloaded them and moved the source files to an external desktop hard drive and I'm away from home?

I recently added a number of movies to my iTunes library by redeeming digital copeis that came with Blu-rays. Due to limted disc space on my MacBook Pro, and for safe keeping, once I downloaded the movies, I moved the source files to an external desktop hard drive. When I'm home and I'm able to access that external HD via my home network, I'm able to watch the movies without an issue. However, if I'm away from home and I want to watch them, I'm not sure how to do that. I thought I could "stream" purchased movies from within iTunes - even after downloading them - using "iTunes in the Cloud" but can't figure out how to do that, or it simply isn't possible.
What are my options?

I understand that I can't play my downloaded movies when my external HDD is not connected becuase iTunes is looking for the downloaded files. This is not the issue. The issue is that because my HDD is not connected (as in when I'm away from home) I'd like to be able to stream the movies via the cloud.
If I hadn't downloaded the movies when I redeemed my codes, would I have been able to keep the movies online via Apple iCloud and watched them anytime by streaming them or must the movies be downloaded in order to be viewed on my MacBook? I read that Apple allows movies purchased (or redeemed) via iTunes to be stored in the cloud via Apple iCloud so that they can be viewed any time, on any device. IF this is the case, how does it work? From what I can see, it looks like movies can only be "streamed" from the cloud when useing Apple TV; on my iPhone and MacBook Pro, it looks like they need to be downloaded in order to be viewed.
Can someone clarify this for me?
Also - Michael - when you said that If I've already downloaded the film but I'm away from my external HDD I should "Delete the entry from the iTunes library so iTunes only sees the iTunes in the Cloud version", what exactly would this mean? Would this mean that I could then stream the movie from the cloud or would I have to re-download it to my Mac's internal HDD in order to watch it?
Many thanks!

HT3702 I am able to purchase music, but I cannot purchase movies, credit card processing unavailable. On computer and Apple TV.

Tried to purchase movies on computer and apple tv, same issue.

The security code is the 3 or 4 digit code outside of the actual card number (and NOT the same as your PIN). It is usually located on the front of AMEX cards and on the back of Visa and MC. You typically wouldn't need that for purchases in a physical store. Log into your AppleID, modify the payment method and set it with the proper code.

I can't see and hear purchased movies on my macbook pro

I can't see and hear purchased movies on my MacMook Pro. I can see the chapters , but movie won't play…...

You purchased the movies from where? What application are you using to play the movies with?

Cannot purchase movies from itunes Canada

How come I am unable to purchase movies from the Canadian Itunes Store?

Until the movie studios & other copyright holders of movie content authorize Apple to release this content outside of the US, there's nothing Apple can do. When Steve Jobs announced the availibility of movies a couple of weeks ago, I believe he stated that movies would probably be available outside the US sometine in 2007. He gave no other time frame.

Cannot download movie into my Macbook from the cloud...

I have purchased a movie from iTunes on my iPad Mini. Now I want to download it via the cloud into my library on my Macbook Pro. I had very little issues with downloading from the Cloud, since I have purchased it from my iPad. But this particular movie does not want to download into my Macbook. I tried to click on the Cloud icon many times with no avail. And I have it unhidden in my Purchases. And strangely, if I want to purchase the movie again, the buy HD button will not let me make the purchase of this movie. After all the posts I found here in Apple Support Communities, I cannot simply download this movie into my Library as I prefer not to connect my iPad Mini to my Macbook to transfer the movie. Any other evidence to resolve this problem?

OK, it is possible that all of the songs have not been processed by iTunes Match. The process tries to match songs first, then for those it can't match, it will upload a copy. Uploading can take hours, sometimes days and often new users of Match try to access songs before they have been uploaded. They see the song titles, but the songs are grayed out.
What can be confusing is that many times most of the songs on a CD will match, but one or two will not and have to be uploaded.
You might want to read some of Apple's support documents related to iTunes Match. Also, if you have not changed your view options in iTunes, you should do that. With Match enabled, you have two new view options. One will show you the status of all your tracks, so you can see if they were matched, uploaded, marked as having been purchased though the iTunes store, or marked as ineligible for the service.
I have posted all of the support documents together at this link.
https://discussions.apple.com/thread/3619849

Cannot purchase movies on iPad

I can see and purchase music, but for some reason the download/buy button is permanently disabled.
Anyone have any ideas?

You will need to do what it says, contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here, and we would have no idea what may be wrong. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to contact the iTunes Store.
Regards.

I cannot purchase anything on my macbook or new iphone due to address not matching the credit card information, I cannot purchase anything on my macbook or new iphone due to address not matching the credit card information

I just got a new iphone and cannot download any applications or anything from itunes b/c it says my address doesn't match my information

On your computer launch iTunes. From the menu bar click Store / View My Account then select Edit Payment Information.
Make sure your billing information is correct including the expiration date and security code if you are using a credit or debit card then click Done.
Restart your computer.
Try again.

ITunes purchased movies do not run on macbook pro retina display - Error message: HDCP not supported.

Hello community,
If i try to play a iTunes purchased movie on may Macbook Pro 15 Retina, a Error message comes up "HDCP not supported". I try to run it on the notebook screen, I have not plugged in any external device (monitor, beamer..).
Full Error message in german:
Der gewählte Film kann auf dem angeschlossenen Bildschirm nicht wiedergegeben werden.
Dieser Film kann nur auf Bildschirmen wiedergegeben werden, die HDCP (High-bandwidth Digital Content Protection) unterstützen.
Any ideas?

I had this same problem. What worked for me- not sure which one did it, but I went to System Preferences-Displays, and I turned off "Show mirroring options in the menu bar when available" and I also changed my resolution from "Best for retina display" to scaled "More Space". The other scaling options seemed to do similar.

How do you retrieve deleted purchased movies and backing up purchased movies in iTunes 10.5.3?

I'm hoping that someone would be able to assist me. I've naively deleted some purchased movies from my macbook air believing that I could re-download them from the icloud, as you can do with TV shows, music, apps and books, at a future date, but it seems like I'm wrong. I was wondering if someone can point me to a solution to this issue.
Secondly, now that I've discovered that am unable to restore these movies, I was wondering if someone can point me in the direction of how to backup my purchased movies to a Data DVD, as used to available in iTunes 10.3, but is no longer available in iTunes 10.5.3. According to Apple's technical support (knowledge base), I need to purchase a Time Capsule.
Any help would be much appreciated. Kind regards,
James.

UNsyncED wrote:
I'm hoping that someone would be able to assist me. I've naively deleted some purchased movies from my macbook air believing that I could re-download them from the icloud, as you can do with TV shows, music, apps and books, at a future date, but it seems like I'm wrong. I was wondering if someone can point me to a solution to this issue.
Movies are a once only Download...
See Here for Backing Up Movie Purchases http://support.apple.com/kb/HT1906

Unable to view my purchased moves within my Mac

I am unable to view my purchased movies within my macbook pro laptop iTunes. Yet, I am see them on my desktop's iTunes; what am I doing wrong here? My iTunes on my laptop shows that I am signed on so there everything should be seamless? Please help!

Here's the two things I can think of to check:
Go to "iTunes" in the Menu bar at the top of the screen > Preferences > Store > Make sure that "Show iTunes in the Cloud purchases" is checked.
Go to "View" in the Menu bar at the top of the screen > Click "Show Movies in the Cloud" if that's an option (If it's already checked then the only option will be to Hide them).

I have just purchased an iPad Air and downloaded a movie in iTunes. I cannot access the iTunes movie from my MacBook Air?

Why can I not access purchased movies in iTunes from my MacBook Air if I purchased thru my iPad Air?

If you rented the movie, it would not be transferable.
If you purchased it through iTunes, it should be transferable. Check the sync setting in the Movies tab in iTunes while you have your iPad connected.

I cannot watch movie purchased on macbook pro running mavericks

cannot view movie in itunes. purchsed and downloaded. can view images as i move the movie forward but does not play. very unhappy.

Hi Tinman67,
Welcome to the Support Communities!
It's possible that the movie did not finish downloading.
The links below will show you how to resume the download or redownload your purchased movie if necessary.
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725?viewlocale=en_US
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
If you continue to have issues with this purchase, contact the iTunes Store Support:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
I hope this information helps ....
Have a great day!
- Judy

Purchased movies and tv shows won't show up in iTunes on my Macbook Air

So, I have recently begun purchasing movies and TV shows through iTunes in an attempt to further enrich my Apple ecosystem (and to have awesome movies to watch on a 5.5" screen ). I have had mixed experiences with this transition and am still having issues. For example, my Apple TV worked fine with all my purchases instantly -- no problem there. My Mac Mini takes a bit but it sorts itself out in no time. My iPhone 6 Plus, however, has failed at showing new purchases in the cloud in the videos app (for example, I purchased Doctor Who Series 8 and wanted to watch an episode the other day but was disappointed to find out that it wasn't available in the cloud). My Macbook Air though.. absolutely no movies or tv shows show up in iTunes. I can download them from the purchased section of the iTunes store, but at 2-3 GBs an episode, and the limited memory of a Macbook, I have only condoned a desire to stream them through iCloud.
Yet I can't figure it out. Why aren't my shows and movies showing up at all in iTunes? All of my iTunes match songs show up just fine. I have checked and nothing is hidden, so I am literally stumped.
If anyone could help me understand why, that would be great. And if anybody knows what is going on with my iPhone's video app, that would be awesome too.
Thanks in advance,
Dylan

Oh alright -- I manage to resolve my own stupidity quite abruptly, actually.
Shortly after posting this, I annoying took another gander at iTunes Store settings. To my own idiocy, I must have unchecked "Show iTunes purchases in the cloud" at some point. In my defense, though, the availability of songs in iCloud threw me off quite a lot.
Ha ha -- anyways, if anyone else is having the same problem, check there.

Purchased movie in iTunes but "cannot load at this time"

Using my iPad, I purchased a movie on iTunes (through the iTunes app). Purchased was confirmed. The movie appears in my "Videos" app, but it will only play if I am connected to my wifi. If I go to iTunes it will show up as a "Purchased" movie and even give me the option to download. I have selected this option several times but each time I get a message about 2/3 of the way through that says "cannot load at this time." I want to be able to watch this movie without a wifi connection. A couple of potentially relevant facts: I have a 3rd generation, wifi only, 64 GB. I have plenty of storage available. I do everything on the iPad only (I do not go onto iTunes using a laptop/desktop). I purchased a different movie only a few days earlier and I did not have this problem.
A friend suggested that I need to delete the movie from my "Videos" app library on the iPad and then try to download again but I'm afraid the purchase will then be gone. Will this work or are there any other suggestions?
Thanks

This is probably due to a loss of internet connection. Update the apps on your computer in iTunes, and then sync your device. This should fix the problem. Next time you update your apps, make sure you stay in a wi-fi zone.

Cannot purchase movies on my MacBook

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