Cannot Purchase or Update from App Store

Since updateing my iPad to 7.0.2 I am unable to update or download any apps from the app store on the iPad. I get nothing in the update section of the store - just a white blank page. When i try and download a new app i just get the 'thinking about it' circular graphic replacing the purchase button and no new app is loaded.
Has anyone had this or have any thoughts on this?
Thanks

Hey goose0211,
To start off your troubleshooting, I would try out these steps first:
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
via: Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Welcome to Apple Support Communities!
Take care,
Delgadoh

Similar Messages

Unable to download(purchase) Lion Update from App Store

When I try to download Lion, the download sign in window appears and is populated with someone else's Apple ID. If I change the ID to mine and use my password I get 2 messages:
"We could not complete your request. There was an error in the App Store. Please try again later. (4)"
Click OK and 2nd message:
"Unknown Error"
iTunes does not exhibit this, and normal sign in to App Store shows correct ID, only the Download Authentication does this. I have been able to update other Apps just fine, this requires a purchase, and is the only difference.

Perhaps it was a display model at one time in the store and someone registered the OS in their name. I would return to the store with the Mac and show them the stranger's name that appears in the Mac App Store when you try to update Lion. Perhaps it is even an employee. Anyway, they need to set this right by you. A new Mac should not have someone else's Apple ID registered into it. That registration sent the unique identifier to Apple for this Mac and registered it to the person's Apple ID. Not cool.

I am a resident of Canada. I cannot purchase any items from ITunes Store because I cannot update my billing address correctly. It is always default to US address. Why?

I am a resident of Canada. I cannot purchase any items from ITunes Store because I cannot update my billing address correctly. It is always default to US address. Why?

iTunes Store: Changing Account Information
http://support.apple.com/kb/HT1918
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Apple ID Support - Manage Account
http://www.apple.com/support/appleid/manage/
Switching an iTunes Store account to a different country
http://www.ilounge.com/index.php/articles/comments/switching-an-itunes-store-acc ount-to-a-different-country/
 Cheers, Tom

I cannot download any applications from apps store. when i enter the required information to get the apps, it says that my postcode is not accuarate. i am international but i purchased my ipod from the US

I cannot download any applications from apps store. When i enter the required information to get the app, it says that my post code is inaccurate. i am from the caribbean but i have purchased my ipod in the US. I have entered a US postcode where i stayed as well and it failed also.

You can ONLY use the itunes store of your country of residence.
You cannot use another countrys itunes store.

Can't update from app store

Cannot download app updates from app store to iPad. If download selected, app on iPad is unusable while "waiting" for update.

What does the error message say?
 Cheers, Tom

How do I remove a secondary apple id from my Mac? I am being prompted for a apple id password for a former user; I do not have the information. Prevents updates from App Store.

How do I remove a secondary Apple ID that is not in use from my MacBook pro? The ID does not belong to me and when I attempt to download updates from App Store with my Apple ID, I am prompted for the password of the secondary Apple ID.

Is this a second hand Mac? If so, you need to erase the Mac and install the version of OS X that shipped installed on the Mac from the factory. Then you set the Mac up as new with your Apple ID.
User Linc Davis explains how a new owner can prepare a 2nd hand Mac for their own use.
https://discussions.apple.com/message/25468326

How do I remove twitter updates from app store?

How do I remove twitter updates from app store seeing as I don't have a twitter account?

Perhaps you could try this to resolve your issue: https://discussions.apple.com/message/21973765#21973765

Unchecking automatic updates from App Store

Hi
Having heard the problems with 10.1.3, and tho it's too late, it's not too late for the next updates: How do I uncheck automatic updates from App Store?
I've looked and don't see where or how.
best
elmer

System Preferences>App Store

Numbers says update from app store macbook

Numbers says update from app store (macbook update) but Apple site says software update if installed originally from disc.Neither works and won't open in Macbook?

You say you used the App Store to update Aperture, but how did you buy Aperture orignally? Was your Aperture version bought from the App Store or did you buy Aperture as a retail version on DVD?

Hi, Can we make a Bootable DVD of Mac OS X Lion which is purchased and downloaded from App Store. Thanks

Hi, Can we make a Bootable DVD of Mac OS X Lion which is purchased and downloaded from App Store. Thanks

http://arstechnica.com/apple/2012/07/how-to-create-a-bootable-backup-mountain-li on-install-disk/

HT4623 why do i have to pay every time i update from app store?

why do i have to pay every time i update from app store?

If you have any questions about your account in particular rather than questions about why something is the way it is, it would be better to contact itunes support at expresslane.apple.com than to talk to us about it. we can't tell you specific information about your account, only how things work in general

I have purchase some applications from app store using my VISA DEBIT card.

Hi Sir,
I have purchase some applications from app store using my VISA DEBIT card. Apps downloaded successfully. After download when I want change my payment method again to none, it says “enter a new VISA CARD to clear outstanding. I am entering my VISA DEBIT card no. but it says again to enter new card no.
When I check my Debit card statement there no payment made to apple, but apps downloaded on my iphone.
And when open itunes and want download more apps it say to enter CARD no.
Please help me.
Gursharan Singh

Contact iTunes Customer Service and request assistance...
Apple Support iTunes Store Contact Us

Unable to update from apps store

After downloading Yosemite I can not update from apps store. This is the prompt I get:
This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.
Now Apple doesn't recognize the serial number of my iMac.
Any help would be appreciated.

From the menu bar, select
 ▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.

When downloading an update from app store, password is requested from a different user. How to change user?

when downloading an update from app store, password is requested from a different user. How to change user?

Unfortunately there's no way around this. you will need that password to update the apps. If he won't give it to you, then i'm not sure what to say.
You should have kept the account with the Apps you bought yourself.
Otherwise, as I said, delete the Apps, and buy them again.
Sorry.

Update from app store asking serial number

I proceeded to a simple update of my aperture using the app store
I use the app store in order not to have to manage applications, installation DVDs etc..
What was not my surprise when aperture, after a minor update from app store, is now asking me for a serial number
Can anyone tell me how I ca nrecover the serial number ?
I m using the app store especialyl to avoid that kind of bs...

You say you used the App Store to update Aperture, but how did you buy Aperture orignally? Was your Aperture version bought from the App Store or did you buy Aperture as a retail version on DVD?

Cannot Purchase or Update from App Store

Similar Messages

Maybe you are looking for