Cannot re-install acrobat

Cannot re-install acrobat 6.  Receive a message that a more functional product is installed.  Extremely frustrating!

O/S - Windows XP sp3
Was using Acrobat 9 Pro.  Un-installed it ( and that was NOT fun!  Could they possibly make it anymore diffucult!  It embedded itself like the most aggressive form of computer cancer that exists!)
Removed Reader 10
All Versions of Acrobat are currently removed from my computer.  Ran the Adobe Labs Acrobat Cleaner Tool... will see if that does the trick.
Trying to install Acrobat 6 Standard

Similar Messages

  • I cannot start installing Acrobat X Pro after I click the Install button.

    I cannot start installing Acrobat X Pro after I click the Install button. Please advice.

    Which operating system are you using?  Do you receive any error messages?  Is this the trial of Adobe Acrobat X Professional or have you purchased the software?

  • Cannot install Acrobat X Pro. AAM says "installed" - but no sign of the "Launch app" option.

    The Adobe Application Manager states Acrobat X Pro is installed but there is no "Launch App" option.
    I have succesfully installed Ai, Ps and Id, but Acrobat X Pro is giving me a headache!
    The app installed with a warning and 2 errors. (I did not save the text about this event - and I cannot repeat the operation that led me there,)
    I can recall some detail from the text:
    • The installer could not remove data from an (old?) file from my Acrobat 9 installation.
    • There was a reference to the installer "lacking permission(s)" for some operation.
    • Also, some reference to my computer not supporting several "requirements".
    I have since uninstalled my Acrobat 9 installation, but cannot uninstall Acrobat X Pro. (It is not listed under "Programs & Features".)
    I also cannot re-install Acrobat X Pro - the AAM won't let me.
    Any ideas? Can I download a trial-copy, then try to install that? Would it be recognized by the AAM?
    joeb_mtl

    Thank you, Baljeet - that worked well - However, the now installed Acrobat X Pro version 10,1.1.33 apparently needs a update/patch to upgrade Acrobat to vs. 10.1.3, and after much effort and many forum-suggested fixes, I cannot complete the update. (It "rolls-back" and reports an Error 1310. Error writing to file: C:\Config.Msi\2c4f05.rbf. Verify.......access to that directory.")
    I have also received the same ("1310") error, but referencing a lack of sufficient "permission to modify....a certain file". (I can't now recall which file.)
    To further complicate matters, my Secunia P.S. Inspector app also reported the need for an update - which did not complete either. It is now perpetually "Waiting for update to complete".
    I hope you can solve this problem too! Thanks.
    joeb_mtl
    Message was edited by: joeb_mtl
    I failed to tell you my OS is WIN 7 SP1 HomePremium, 64-bit, 3.0GHz Processor, 8GB RAM, 274 GB available hard-disk space, 1920 × 1080 Screen resolution, Pioneer DVD-Rom drive, IE 8, Dual GeForce 8800GTX video cards.  

  • I have installed Adobe packages and cannot find the Acrobat extension folder please advise how can I get these applications to load onto my computer?

    I have installed Adobe Creative Cloud for teams CC Packages which says that Acrobat XI Pro is installed. Your support page says it does not install Acrobat and I have to look in the Extensions folder for an MSI file.  I have run a number of searches and  cannot find the Acrobat extension folder please advise how can I get these applications to load onto my computer?
    Also I now administer the teams and have accepted the invitation to I received to be a team member and download the apps.  The admin page shows that I have been sent an invitation but does not show my account as "ACtive" unlike my other team members.  I tried to use the link in the invite to accept it become active but the link displayed an error saying I had already accepted the invite... why is no account not active?
    Finally what other product downloads in Creative Cloud do not actually download as part of the Creative cloud Packager for downloading the apps? e.g. acrobat and what else?

    My apologies Eadeszoo I believe our support agents are unavailable on January 1.
    Are you able to copy the contents of the DVD to your computer?  Are you receiving any particular error messages when you are trying to install?  Finally which operating system are you using?

  • Cannot install Acrobat DC on Mac OS 10.9.5 (SafariNotificationAgent running)

    I cannot update the Acrobat to DC version since it said that I must close 'SafariNotificationAgent' to continue. But when I go to Activity Monitor, it seems like a process of system which cannot be quitted. And when I try to force quit it, the install process freezes at 35% from finishing. It must be a failure of either the application or my OS X system...... So I cannot help but looking for some method for resolving it.

    I tried this method (both) but nothing work. My last retry comes with a failure message:
    And here is the error summary:
    Exit Code: 7
    Please see specific errors below for troubleshooting. For example, ERROR: DW013 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 6 error(s)
    ERROR: -------------------- BEGIN - Initialization Failures - BEGIN --------------------
    ERROR: Fatal error initializing from proxy files.
    ERROR: The following proxy files could not be loaded
    ERROR: /tmp/9C1C0B46-93AB-4102-A004-7190EC5DF0E8/proxy.xml
    ERROR: -------------------- END - Initialization Failures - END --------------------
    ERROR: DW013: Cannot initialize payload session
    It seems like the problem of my OS X (I know my system is buggy all the way). Looking for method to fix it.

  • Cannot install trial for Adobe Acrobat XI Pro on my computer - After I select download, I receive this message: This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance.

    Cannot install trial for Adobe Acrobat XI Pro on my computer - After I select download, I receive this message: This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance. Have tried doing so from multiple browsers.
    Please let me know how to download the trial version.
    Thank you.

    Try downloading Acrobat Pro XI using below link. Then try to installing it once again.
    Download Acrobat products | Standard, Pro | XI, X

  • I am trying to install the trial version of Acrobat but the file AdobeDownloadAssistant.exe will not run -it gives an unnumbered error that the file is not configured correctly. "This application cannot be installed...Please contact the application author

    I can't install the trial version of Adobe Acrobat because the AdobeDownloadAssistant.exe will not run. I get this error:
    "This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance."
    I completed the trial questionnaire & all seemed well. Can anyone help?

    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5.5, 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • I cannot install Acrobat through Creative Cloud

    Hi,
    I cannot install Acrobat through Creative Cloud on OSX 10.9.5. The error output is below.
    I've tried:
    Uninstall everything using the uninstallers
    Restart
    Run the CC Cleaner tool
    Restart
    Run sudo find . /Users/*/Library -name Adobe
    Delete anything found
    Runsudo find . /Library -name Adobe
    Delete anything found
    Restart
    Reinstall
    Errors as below
    Can you suggest anything to allow me to install this, please?
    I'm also seeing the error "The Add-on Creative Cloud Libraries installation failed because it is incompatible with installed…", then a link to https://creative.adobe.com/addons/patches/13042?feature_set=ikyosatrqd#.VOtgbrOsU80
    Thank you.
    Carolyn
    Exit Code: 7
    Please see specific errors below for troubleshooting. For example, ERROR: DW006 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 2 error(s)
    ----------- Payload: Acrobat Professional 11.0.0.0 {D7E3240C-5D8B-4DCE-A5BA-D020514C232F} -----------
    ERROR: DW006: Apple Package failed to install successfully.
    ERROR: Third party payload installer Adobe Acrobat XI Pro Installer.pkg failed with exit code: 1

    Moving this discussion to the Acrobat Installation & Update Issues forum.

  • I have purchased and installed acrobat XI pro. When I run it a window pops up saying the the serial number I have provided is valid but a qualifying product cannot be found on the computer

    I have purchased and installed acrobat XI pro. When I run it a window pops up saying the the serial number I have provided is valid but a qualifying product cannot be found on the computer

    YOu have purchased or been sold an upgrade from Acrobat 9 or 10. You simply need to prove you own that old version using its serial number. be sure to keep both serials forever.

  • I cannot re-install Adobe Acrobat X Standard I have the Key and it is accepted - but the installation almost finishes and the stops and back out

    I cannot re-install Adobe Acrobat X Standard I have the Key and it is accepted - but the installation almost finishes and the stops and back out
    I have tried this several times
    Please advise

    uninstall any acrobat and reader installations, clean and then install -  Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

  • I cannot get my Acrobat Pro to open. I already uninstalled it and re installed it. But still does not open. The program pops to ask for permission to open the program, but it never actually opens.  I  trouble shoot it and it says incompatible application.

    I cannot get my Acrobat Pro to open. I already uninstalled it and re installed it. But still does not open. The program pops to ask for permission to open the program, but it never actually opens.  I  trouble shoot it and it says incompatible application.

    It sounds like an issue of trying to run XI on VISTA. That combination does not work. Info on both the Acrobat full version (including sub-version) and OS would help. It might also be an issue of running 11.0.0 on a system that needs the updates to work.

  • CS6 - cannot install Acrobat X Pro

    Upon installed everything from the CS6 pack, it pops up that Acrobat X Pro cannot be installed with error message :
    ERROR: DW050:  - Acrobat Professional: Install failed
    Any idea?

    Mid of Aug. 2013, I bought a new Lenovo T430s notebook pc  & Adobe CS6 Master Collection (student edition, ENGLISH Version) in Hong Kong, then find out i could not install first all of the software in CS6 Master collection, and then could install all other software in CS6 Master collection,except Acrobat X Pro could not be installed.
    I use many methods listed in Adobe Help Community and had installation for over 5 times still cannot work it out.
    I then call to Adobe Technical Support Hotline: 852- 3071 4922 in Hong Kong, Mr David Leung at technical support talked to me three times in a week, and we communciate by email too.
    Over the phone, David Leung instructed to install Acrobat X Pro from my notebook pc 's safe mode by type in "misconfig" at run, but still could not install Acrobat X Pro from CS6 Master collection.
    Here are the whole case, and method to solve it, anyone face similar installation problem that could not install Acrobat X Pro from Adobe CS6 Master Collection under Window 8, could try this method that I use, and i could install Acrobat X Pro in success by myself finally over 10 days.
    Computer for install the software:
    - a NEW Lenovo Notebook computer, Model T430s, Window 8 (Traditional Chinese Version), Microsoft Office 2013,
    NO Anti-virsus software and other software are installed, deleted Adobe AIR installed in the notebook computer
    Actions Taken try to install CS6 Master Collection and Acrobat X Pro (* BUT NOT WORK):
    - use Adobe Creative Cloud Cleaner Tool
    - set Regional Language Setting to UK English in computer
    - reinstall CS6 master collection, and Acrobat X Pro for few times
    - used another new set up administrator account to log in computer to install the software
    Notes:
    - First time to install CS6 master collection, only Acrobat X Pro and InDesign Software BOTH could not installed successfully.Then base on a Chinese user in China posted info online from google, and use his method to delete 'Caps.db' and 'pdb.db' in Program Files(x86)/common files/adobe/caps, then re-install CS6 master collection, then InDesign and other software could be installed, but only Acrobat X Pro still cannot be installed.
    Aug 23. 2013, I click on the given link from Adobe techncial support David Leung by email: 
    http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.htmlhttp://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
    I read the solutions info at the link ant then take the following action:
    Action DONE:
    Go to  D:\Adobe CS6\payloads\Microsoft_VC80_CRT_x86
    -         Then see its Install Shield Wizard, and CLICK “Repair” Icon, then enter
    -         Then install the Acrobat X Pro of the CS6 Master collection
    -         Then show this error after installation is not done successfully
    -         * Note: now has only Three Error messages
    Exit Code: 6
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 3 error(s), 0 warning(s)
    ----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
    ERROR: Error 1335.The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.
    ERROR: Install MSI payload failed with error: 1603 - 安裝時發生嚴重錯誤。
    MSI Error message: Error 1335.The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Acrobat Professional: Install failed
    I see one of the error message is Error 1335 , which has shown in some of the past trial installation of Acrobat X Pro from Cs6 master collection.  I then go to search error 1335 on Adobe help community online and see this link info:
    http://helpx.adobe.com/creative-suite/kb/install-error-1311-1335-or.html
    Error 1311, 1335, or 2350 "Source file not found...data1.cab" |Install Adobe products | Windows
    I then use its mention method, I COPY the DISC 1 of Adobe Cs6 master collection from the D: of my notebook computer to my computer Desktop 's new folder (I make a new folder on desktop first). Then I install the Acrobat X Pro from the copied whole disc 1 at the Desktop folder, then I could install Acrobat X Pro immediately and successfully to my Window 8 (Chinese) platform notebook computer. I could use Acrobat X Pro (i.e Acrobat 10.0) at the computer now.  It means to install Acrobat X Pro from DESKTOP is the solution.
    ** FOR ADOBE:
    Share these with you, hope it could help, and wish ADOBE could archive my case and this method to help all others.
    Normal users same as me must feel frustrations if could not install Adobe software. ADOBE as an international software developer should fix the bugs asap once it already know the bugs relate to Window 8 or any other new pc software may crash Adobe software !!!
    ZenZenSun
    Hong Kong

  • Cannot click Accept when Installing Acrobat Standard 9

    I have tries to install Adobe Acrobat 9 Standard on two different windows PCs. It installs ok, but when you come to use it, it offers you then EULA window to accept the license.
    When you click on Accept, it just sits there. There is no repsonse.
    When you click on Decline same thing.
    The screen/applicationis frozen. The only course of action is to abort the
    program from Task Manager.
    The Operating System is Windows Vista. Can anyone help please.
    The PCs have all the rep-requisites to run Adobe Acrobat e.g. RAM, MHz etc
    Regards Jim Cooper

    Can anyone help? Trying to install Acrobat 9.0 Pro. Cannot accept the agreement. Bouncing from department to department at Adobe Tech support with no success. Tried uninstalling and reinstalling. No success. Went thru the registry and removed all Acrobat references. Followed steps in this article with no success, http://www.adobeforums.com/webx?7@@.3bc424c7/72
    Made sure the user was a local admin when installing. Made sure monitor settings were correct.
    Just got transfered again to another department. 48 minutes of getting transferring. Yea!!!!

  • Cannot install Acrobat ('conflict')

    I am trying to Install CS3 Master Collection. I had Acrobat before from a previous installation and left it there along with Photoshop and the other apps I had before. The CS3 installer correctly does not try to reinstall apps I already have but in the case of Acrobat it says "Adobe Acrobat 8 Professional cannot be installed because it conflicts with: Adobe Acrobat 8 Professional". Stupidly I then uninstalled Acrobat because I didn't like the sound of the word 'conflict'. However, now the same message comes up even with Acrobat completely uninstalled from my system.
    I then tried copying the app files from the installer discs by opening the relevant packages on the disk. Acrobat launches but quits, complaining of a missing component and tells me to reinstall from the disk - but I still can't do it, the conflict message is still there. What am I supposed to do? Any idea what the missing component is?

    Although, I don't have the problem I read all the new Acrobat Post and Like to look at information provided.
    I note you may have to wait for the link to come up. IT takes a long time to pop up. But it des show up.

  • Cannot install Acrobat X

    I am unable to install Acrobat X, although I have no problems installing the other CS6 cloud applications.  The following error messages occur:
    WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0
    WARNING: DW066: OS requirements not met for {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0
    ----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
    ERROR: This application cannot be installed on this operating system. Setup will now terminate. Please refer to the minimum system requirements at http://www.adobe.com/go/acrobat_system_reqs.
    ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
    MSI Error message: This application cannot be installed on this operating system. Setup will now terminate. Please refer to the minimum system requirements at http://www.adobe.com/go/acrobat_system_reqs.
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Acrobat Professional: Install failed
    I am running Vista, with 4GB RAM and 25GB of hard disk space.

    You might be getting this error because it was actually installed previously, you might check to see if it is listed in
    Programs & Features/Add Remove Programs or Mac HD > Applications > Utilities > Adobe Installers.
    I'm moving this thread over to our download/installation forum.
    For general Creative Cloud Membership questions, here is the FAQ link:
    http://www.adobe.com/products/creativecloud/faq.html
    -Dave

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