Cannot re-install or recover my installation
I have a mid 2010 i7 2.8GHz iMac with a 1TB drive. Recently the hard disk failed catestrophically. As the machine was out of warranty I decided to effect a repair myself. I installed a 2TB Seagate Barracuda (the original was a 1TB Seagate Barracuda - so pin compatible). When I first switched on everything seemed fine - my Drive Genius repair disk recognized the drive and I was able to create 2 1TB partitions.
I started the restore from my Time Machine, and it chugged along for an hour or so and then fell over. I had on a previous occasion veriffied that these backups were OK. I then decided to re-install from my Snow Leopard DVD, and this too failed partway through - the error message telling me that the Installer had been unable to copy a number of support files.
I am pretty sure that my hardware is good - is this a firmware issue? I'm puzzled.
Thanks in advance.
Neil
I think that I have the problem - much simpler than I could have thought - I believe that my Snow Leopard DVD is damaged - it hadn't even occurred to me: a) because there was no 'hunting' as the head tried to read the disk - something I have become used to with Windows re-installs; b) because I had already been unable to restore from my Time Machine - but that is perhaps explainable. I need to try and get a replacement Snow Leopard disk from Apple. Whilst I was struggling I did manage to log in to a partial installation of Lion, and I had Drive Genius check the disk - perfectly OK - so I am reasonably confident that there is not a hardware issue.
Thanks.
Neil
Similar Messages
-
trying to install an update patch for Citrix xendesktop 7.5 and the error when I click on the msi patch is "the upgrade patch cannot be installed by the windows installer service because the program to be upgraded may be missing, or the upgrade patch
may update a different version of the program"
The application was installed 2 days prior and works fine but the patch will not install.
Any ideas?
Wendy2014Yes let's see if there is any error occurs in installation log.
Meanwhile from the error message, the possible cause is that a part of the application is missing such as a registry key with app version. In this situation you can first test to reinstall/repair the application though it is still working fine - see if issue
persists after reinstall the app.
Meanwhile you could also contact Citrix about this issue. It may be a common issue and Citrix may provide a quick fix for it.
If you have any feedback on our support, please send to [email protected] -
Screen Goes Blank, Hard Drive Stuck, Cannot Re-Install, or recover
I have somewhat a bizzar problem that even with several years of IT experience I seam not to be able to figure it out. I thought I toss it our here at Toshiba community in hopes of people's collective experience shedding some lights on my problem.
I hava a 3 year old Toshiba Sattellite A305D with updated BIOS to version 2.10. It came with Windows Vista Home 32bit and I had upgraded it to Windows 7 64-bit last Christmas. It was working fine till last month that I started getting sporadic blank screens. Here is the symptome with details: screen goes blank, backlight it on, but there is no content on screen. At this time the Hard Disk Drive activity light is steady lit. Initially the problem happened intermitently and sometimes it fixed itself after few minutes and screen would come back on, but when it started to happen more often, I started to look for some troubleshooting. Some people suggested that blank screen could be due to bad lid close button being stuck or Windows power management's CPU power being set to 5%. I have tried cleaning the lid button and fixing power management but no luck. Then, I tried re-installing Windows from DVD, screen never went blank till after the first few steps of setup to the point that it says "Extracting Windows Files". At this time I started to think this is a hardware issue. I took out the RAM, I installed it on my MacBook Pro and used it for few days, and I had no problem. I even diagnosed them with Windows Memory Checker in the list of Recovery Options and no problem was detected. So, the next suspecious thing was the video card or display inverter. I tried connecting the laptop to an external monitor to test the screen's inverter, and same thing happened and external monitor went blank. I used Windows Recovery options and left it on that screen over night and nothing happened so I concluded the video card is fine. Next, I had turned off the Wifi and Lan, but nothing seamed to change, so I concluded those are OK as well. My last coclusion was that the hard drive is bad. I took the drive out and coonected it to my Desktop PC and ran disk utiility scan to check for bad sectors and none was detected. So, I thought the drive might be totally broken. I went to local electronics store and bought a brand new HITACHI SATA II drive and installed it. At first same thing happened so I gave up. Since I didn't have the recovery disks, I ordered recovery disks from Toshiba and tried that. Save thing happend and as soon as it started copying files, it blanked out. OK. So this time I ran a different recovery option and formatted the entire hard disk and zeroed out all sectors. That took approximately 3 days to finish for a 500GB brand new hard drive. Seams a long time.After that I could install Windows 7 64-bit from scratch up to the end. However, things got gorry again when I started installing Updates and driver packages. I had read about some problems with ATI drivers and Catalyst software with .NET updates, so I did not install any driver from update site and made sure all .NET updates are installed. I had to install the updates slowly chosing a few at a time. Otherwise same thing would happen. I got stuck to the point that I could not update anything. Windows files seamed to be corrupt and turning on/off Windows Features in controll panel was blank, so I had to re-install again. I did Re-install successfully using the upgrade option. This time I installed .NET updates first before any other updates. Then I started downloading all Toshiba drivers. Aazingly, the laptop worked for few ours without the symptom. I managed to install most of the drivers and updates including Value Added Package, HDD/DVD Rom Patch, Registry Patch, Sound, Modem, Atheros Wireless, and Catalyst. Up till now things were ok. Then I ran Toshiba Hardware update patch, and things got really messed up. Windows never booted again and symptoms showed right after boot tried to load WIndows. I tried recovery options but System restore kept getting errors too and I could not restore any more. Since Windows 7 Install and Windows Vistal recovery to Factory Default from recovery disk did not work, I thought maybe I should try Windows XP. So, I got a hold of my old Windows XP CD-ROM and I took a stab at it. Everything went fine till it started to copy windows files. This time symptom was different. I got one of those XP Blue Screen of deaths saying Hard Drive is bad and I must run chdsk /F. So, I concluded HDD is the problem. Ran CHDSK and no problem. I formated the drive again using DISKPART and the problem still exists. This is a brand new hard drive. What is the problem?Please include your full model number when posting problems on the forums. It can be found on the bottom of your laptop. "A305D" is only partial.
That's quite the problem. How often was it doing this? At some steps in your diagnosing, it seemed to get better, but I wonder if it was actually (temporarily) fixed, or if it didn't occur by chance.
Unfortunately I don't have an answer for you. Normally I'd suggest you get it serviced, but then you'd also be throwing more money at a three year old notebook when clearly you're knowledgeable yourself.
Hopefully someone in the community will have some suggestions. I have noticed that some people shy away from posts with large paragraphs of text. (I'm not saying that's correct, but it happens.) I'd suggest putting some bullet points at the top summarizing. If you feel like doing that, you can edit your message.
Good luck!
- Peter -
AcrobatUpd11009.msp patch cannot be installed
Hello all,
Another month, another Adobe patching headache! So I have read the Enterprise Administration guide many times, and I have been deploying and patching Adobe Flash,Reader and Acrobat for years now. Usually it goes smoothly, but eventually I always run into an issue. This time my problem is this:
Last month, I created a new Acrobat XI AIP from the bas 11.0 media. I patched this AIP to 11.0.07 (quarterly)
I then installed Acrobat on many clients using the command line option 'PATCH=AcrobatSecUpd11008.msp' to "chain" the OOC patch into my install, without actually applying the OOC to my AIP.
Today, when I try to apply the AcrobatUpd11009.msp to these same clients, I am getting the error in the log file: "PATCH SEQUENCER: minor upgrade patch \\server\share\AcrobatUpd11009.msp is not applicable."And error in GUI: "The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade".
Can someone out there tell me what I did wrong here? I believe I can uninstall 11.0.08 then run a full install of 11.0.09 from a new AIP, but that seems unnecessary.
Thanks in advance!Still no answer on this? We have the same problem on all our computers. Seem that after installing 11.08 update, something isn't updated because the 11.09 patch thinks it is still 11.07. (yes, going to help/about shows version 11.08)
Here's what the patch spits out with the /lv switch:
=== Verbose logging started: 10/8/2014 15:52:15 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\windows\System32\msiexec.exe ===
MSI (c) (C8:D0) [15:52:15:285]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (C8:D0) [15:52:15:285]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (C8:94) [15:52:15:285]: Resetting cached policy values
MSI (c) (C8:94) [15:52:15:285]: Machine policy value 'Debug' is 0
MSI (c) (C8:94) [15:52:15:285]: ******* RunEngine:
******* Product: {AC76BA86-1033-FFFF-BA7E-000000000006}
******* Action:
******* CommandLine: **********
MSI (c) (C8:94) [15:52:15:285]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (C8:94) [15:52:15:301]: Cloaking enabled.
MSI (c) (C8:94) [15:52:15:301]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (C8:94) [15:52:15:301]: End dialog not enabled
MSI (c) (C8:94) [15:52:15:301]: Original package ==> C:\windows\Installer\88c84096.msi
MSI (c) (C8:94) [15:52:15:301]: Package we're running from ==> C:\windows\Installer\88c84096.msi
MSI (c) (C8:94) [15:52:15:316]: APPCOMPAT: Uninstall Flags override found.
MSI (c) (C8:94) [15:52:15:316]: APPCOMPAT: Uninstall VersionNT override found.
MSI (c) (C8:94) [15:52:15:316]: APPCOMPAT: Uninstall ServicePackLevel override found.
MSI (c) (C8:94) [15:52:15:316]: APPCOMPAT: looking for appcompat database entry with ProductCode '{AC76BA86-1033-FFFF-BA7E-000000000006}'.
MSI (c) (C8:94) [15:52:15:316]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (C8:94) [15:52:15:332]: MSCOREE not loaded loading copy from system32
MSI (c) (C8:94) [15:52:15:332]: Opening existing patch 'C:\windows\Installer\4fefa807.msp'.
MSI (c) (C8:94) [15:52:15:332]: Original patch ==> C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp
MSI (c) (C8:94) [15:52:15:332]: Patch we're running from ==> C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp
MSI (c) (C8:94) [15:52:15:332]: SOFTWARE RESTRICTION POLICY: Verifying patch --> 'C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp' against software restriction policy
MSI (c) (C8:94) [15:52:15:332]: SOFTWARE RESTRICTION POLICY: C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp has a digital signature
MSI (c) (C8:94) [15:52:16:143]: SOFTWARE RESTRICTION POLICY: C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp is permitted to run at the 'unrestricted' authorization level.
MSI (c) (C8:94) [15:52:16:143]: SequencePatches starts. Product code: {AC76BA86-1033-FFFF-BA7E-000000000006}, Product version: 11.0.07, Upgrade code: {AC76BA86-0000-0000-BA7E-7E8A45000000}, Product language 1033
MSI (c) (C8:94) [15:52:16:143]: PATCH SEQUENCER: verifying the applicability of minor upgrade patch {AC76BA86-A440-FFFF-A440-7A8C40011008} against product code: {AC76BA86-1033-FFFF-BA7E-000000000006}, product version: 11.0.07, product language 1033 and upgrade code: {AC76BA86-0000-0000-BA7E-7E8A45000000}
MSI (c) (C8:94) [15:52:16:143]: Note: 1: 2262 2: _Tables 3: -2147287038
MSI (c) (C8:94) [15:52:16:143]: Note: 1: 2262 2: _Columns 3: -2147287038
MSI (c) (C8:94) [15:52:16:143]: PATCH SEQUENCER: minor upgrade patch {AC76BA86-A440-FFFF-A440-7A8C40011008} is applicable.
MSI (c) (C8:94) [15:52:16:143]: PATCH SEQUENCER: verifying the applicability of minor upgrade patch C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp against product code: {AC76BA86-1033-FFFF-BA7E-000000000006}, product version: 11.0.07, product language 1033 and upgrade code: {AC76BA86-0000-0000-BA7E-7E8A45000000}
MSI (c) (C8:94) [15:52:16:143]: PATCH SEQUENCER: minor upgrade patch C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp is not applicable.
MSI (c) (C8:94) [15:52:16:143]: SequencePatches returns success.
MSI (c) (C8:94) [15:52:16:143]: Final Patch Application Order:
MSI (c) (C8:94) [15:52:16:143]: {AC76BA86-A440-FFFF-A440-7A8C40011008} -
MSI (c) (C8:94) [15:52:16:143]: Other Patches:
MSI (c) (C8:94) [15:52:16:143]: Unknown\Absent: {AC76BA86-A440-FFFF-A440-7A8C40011009} - C:\Users\x.xxxxxxxxx\Desktop\AcrobatUpd11009.msp
The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade.
C:\windows\Installer\88c84096.msi
MSI (c) (C8:94) [15:52:16:143]: Product: Adobe Acrobat XI Standard - Update '{AC76BA86-A440-FFFF-A440-7A8C40011009}' could not be installed. Error code 1642. Additional information is available in the log file C:\Users\x.xxxxxxxxx\Desktop\v.
MSI (c) (C8:94) [15:52:16:143]: Windows Installer installed an update. Product Name: Adobe Acrobat XI Standard. Product Version: 11.0.07. Product Language: 1033. Manufacturer: Adobe Systems. Update Name: {AC76BA86-A440-FFFF-A440-7A8C40011009}. Installation success or error status: 1642.
MSI (c) (C8:94) [15:52:16:143]: Note: 1: 1708
MSI (c) (C8:94) [15:52:16:143]: Product: Adobe Acrobat XI Standard -- Installation failed.
MSI (c) (C8:94) [15:52:16:159]: Windows Installer installed the product. Product Name: Adobe Acrobat XI Standard. Product Version: 11.0.07. Product Language: 1033. Manufacturer: Adobe Systems. Installation success or error status: 1642.
MSI (c) (C8:94) [15:52:16:159]: MainEngineThread is returning 1642
=== Verbose logging stopped: 10/8/2014 15:52:16 === -
Error Leopard Install "This software cannot be Installed on this computer"
I formated the hard drive with my Leopard cd disk utility then did a 7 pass erase still getting message "This software cannot be installed on this computer"
Installer log says:
localhost LCA [65]: Folder manager is being asked to create a folder (cach) while running as uid 0
Installer log says: localhost LCA [65]: Folder manager is being asked to create a folder (asav) while running as uid 0
localhost OSInstaller [146]: Installation check failed.
localhost OSInstaller [146]: Installation check failures: This software cannot...
localhost OSInstaller [146]: Folder Manager is being asked to create a folder (asav) while running as uid 0
Model Name: Mac mini
Model Identifier: Macmini1,1
Processor Name: Intel Core Duo
Processor Speed: 1.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per processor): 2 MB
Memory: 1 GB
Bus Speed: 667 MHz
Boot ROM Version: MM11.0055.B08
SMC Version: 1.3f4
Serial Number: G87243UBW0CJillTechie wrote:
Yes, I'm using the gray 2 disc set of Lepoard, full version, and yes I chose the GUID type partition.
Do you know what the error log messages mean? or how to fix it so it will install as now I have nothing. I don't have any Tiger disks to go back to because I got my Mac Mini used.
Any help is greatly appreciated. Thank You, Jill
It sounds as if the CD set you have is not for the computer you purchased. Each CD set is made specifically for the computer for which it ships with. That CD set will not work on any other computer. -
"Upgrade patch cannot be installed...." for Acrobat Pro 7.05
Hello
I have downloaded the Acrobat Professional 7.05 update patch (for Windows). According to the website, this patch will update all 7.0 and higher versions. However, when I run the update, I get the following message:
"This upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may upgrade to a different version of the program. Verify that the program to be updated exists on your computer and that you have the correct upgrade patch."
I do have Acrobat Professional 7.0 installed, and according to the Adobe website, the 7.05 patch is the correct one. Yet, I cannot install it. Is there some step I am missing here?
Any help would be appreciated.
Steven Teasdale
GE MultilinYou did not indicate the version you currently have installed. I generally just download all of the updates and install them in order. It is not always clear what versions are covered. In your case, it indicates that the update of 7.0.5 does cover all of the 7.0.1 to 7.0.3 updates. However, there are both Std and Pro updates. Did you download the correct one. To use the update you downloaded, you have to have one of 7.0.0 to 7.0.3 Pro installed. Is that indeed the case, or do you possibly have either a different version or Std installed? I.E., in the help menu what version does the about Acrobat tell you that is being run?
-
Getting error message as shown: "The file 'Acknowledgements.rtf' cannot be installed because the file cannot be found in the cabinet file 'iTunes.cab'. Is there something wrong with the latest installer? (11.3.1)
Installs fine for me, so I'd guess you got an incomplete or corrupt download. See the Further Information area of Troubleshooting issues with iTunes for Windows updates for direct links and download a fresh copy of the installer.
tt2 -
I restored my iPhone 3 g to its factory settings and I tryed to connect it to iTunes on my laptop and it said This iPhone cannot be used because the required software is not installed. Run the installer to remove iTunes. Then install iTunes again. HELP!! PLEASE!! Because I cannot get on my iPhone!!
Hi, Mommacat26.
Thank you for visiting Apple Support Communities.
This usually means that a required component is missing. Start with completely uninstalling iTunes and all of it's components in the order specified in the article below. Once this is done, download and install iTunes.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Removing and Reinstalling iTunes and other software components for Windows XP
http://support.apple.com/kb/ht1925
If you receive any errors when uninstalling any components of iTunes, try the steps in the article below for each component that gives you an error.
"The feature you are trying to use is on a network resource that is unavailable" alert appears when removing Apple software in Windows
http://support.apple.com/kb/TS3704
If the issue persists, try installing the Apple Mobile Device Support driver. See the section labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows XP or Vista, Windows 7, and Windows 8 > Update the Apple Mobile Device Driver.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Jason H. -
Cannot install trial for Adobe Acrobat XI Pro on my computer - After I select download, I receive this message: This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance. Have tried doing so from multiple browsers.
Please let me know how to download the trial version.
Thank you.Try downloading Acrobat Pro XI using below link. Then try to installing it once again.
Download Acrobat products | Standard, Pro | XI, X -
i want to sync my ipod with itunes but it says the ipod cannot be used because the required software is not installed. run the itunes installer to remove itunes, the reinstall itunes again. i have done as instructed few times but still persists.
Success!
By completely removing all reference to apple or iTunes/iPod/ Safari etc from my computer, it has at last installed. -
When I connect my Iphone 5 to sync with my Itunes on my PC I get a message- This Iphone cannot be used because required software is not installed. Run Itunes installer to remove itunes then install itunes again.
After uninstalling and reinstalling Itunes- issue was fixed. Thanks!
-
When trying to install an Adobe extention, during the installation process I get this message-----"This extention cannot be installed----requires version 13.0 or greater." I am installing through Photoshop CC------appreciate any help.
Hi Gary. Extensions have to be written for the specific Photoshop versions they are designed to run on.and definitely don't all run on every version of Photoshop. You'd think that you'd be OK with that message, but it might be that it works fine on CS6 (13) but not on CC (14).
But it could be an error.
What is the extension you are trying to install? Is Photoshop, and Extension Manager fully up to date? If you are sure that the extension runs on CC, I'd try un installing, and reinstalling the Extension Manager. I have had to exactly that a while back. -
I just downloaded the newest update for mountain lion. After downloading any restarting for installation, I got a message stating that the update cannot be installed due to an error. Yet when I check I have version 10..8.3 and safari version 6.0.3, which the update was for. Does this mean that the update is iinstalled and the message was incorrect?
Brian Gallagher wrote:
I just bought the Imac on Monday, which was placed on the shelf on Saturday. Its now Thursday and I have to update the machine. Heck I haven't even bought the printer or the new desk for all this stuff....ha ha.
Good timing! Oh well, at least you shouldn't have to update again for a while. It will be nice kickstarting your Mac with the very latest System Update knowing any hiccups from 10.8.2 would have been ironed out if they were going to affect your workflow at all.
Cheers and Happy Computing
Pete -
MacBook Pro DVD OS X Installation Error - 'Mac OS X cannot be installed on this computer.'
Hello people, I just baught the Late 2009 MacBook Pro 13" off ebay second hand as it was good price. The previous owners data was left on there and it was too much of a hassle to erase as it was impossible to change the system side of these problems (keyring password, usernames, home folder name, macbook name). In the end i decided i was going to format the hard drive (which also had Windows 7 Ultimate installed via BootCamp) and reinstall Mac OS X 10.6.3 from the original install media (Gray DVD not retail). After formatting I attempted to boot from media (which worked) and proceed with the install. Just as I though everything was going fine I recieved an error with a yellow triangle stating 'Mac OS X cannot be installed on the computer.' . At this stage I was very shocked and alarmed and didnt know what to do as Ive never used a Mac before and it was my first 2 hours using one. I rung up Apple support even though I didnt have AppleCare and they did help me to some extent becuase they said I had the incorrect install media. I then contacted the seller who immediatly replayed and told me that those disks (OS X and Application DVD) both came with the MacBook (They both said 'MacBook Pro 13" on the front).
Any ideas how to resolve the problem?
Thanks, CharlieIf you do have the right disc, then partition the drive in Disk Utility with a single Mac OS volume (as opposed to just erasing the existing Mac OS volume.) The Windows partition will be removed. You can reinstall Windows later if you wish, assuming you have the retail Windows disc that you should also have received from the seller. If you don't have that disc, and the seller is still using his copy of Windows, then your Windows installation is unlicensed.
-
I want to download the Mavericks installer so I have a backup installer that does not require the internet. Although, the App Store button allows me to download, I get a message that Mavericks cannot be installed on this computer.
Computer is late 2013 retina MBP 13" with lots of memory.
My OS is 10.9.1 (13B3116) currently running.
Is the App Store version of Mavericks too old (jan 16) for my rMBP?
RickJudging by the build number, it appears you have a special build of Mavericks installed and the App Store version (13B42) won't work with your computer.
Kappy - if I try to download Mavericks I get the message below, so apparently I can down load it again?
I also have a copy of the installer in my Applications folder, although it is in a folder.
Maybe you are looking for
-
I did the most recent OS upgrade and part of that is a new version of iPhoto, now Photos... My first impression is rather negative, but the problem I'm having now is that the "Hidden Photos" option is no longer present in the "View" menu. I have hund
-
Creative Cloud menu app switches desktop when opened
Every time I open the Creative Cloud menu icon it switches my OSX view to a random other desktop space, usually my fullscreen Evernote. This is either a strange bug or very silly default behavior. I don't want to have to unpin it from the menu bar ju
-
Obejct key mismatch between webservice and entity service
Hi I created one web service using entity service in one caf project. Now i created another project. I have one entity service in this project which is using the previous web service. when i am testing my second project using service browser, I am ge
-
How to activate IS-Utilities in IDES ERP6.0 Ehp1
Hello Everyone, I would appreciate if anyone who has activated IS Utilities in IDES system to share the steps. I have referred to the following notes & links: 874414 - Add info about installing/activating IS-PS-CA on ECC 6.0 - I don't see IS-Utilitie
-
HT1296 Does anyone know about IPad error 1140- can't sync my iPad???
I am trying to sync my Ipad but get the message- can't sync- error 1140. Can anyone help??