Cannot re-install or update Skype

Until about a week ago, everything was working fine. Then I got a notification saying there was a new update for Skype. I tried to install it, but I got an error message saying another version of Skype was already installed. I tried uninstalling and reinstalling Skype but it (along with many other applications) does not appear in my Control Panel to allow me to reinstall it. I've deleted every folder and program I can find related to Skype, including sifting through and deleting everything in the Registry, and I still get this error when I try to reinstall Skype. I have also tried to install Skype with the .msi file, and I still get this error. Please help, this is really frustrating.
The error message is Code 1638.
I am running Windows 7.
Solved!
Go to Solution.

Try to clear any currently installed version using this MS Fix It:
http://support.microsoft.com/mats/Program_Install_​​​​and_Uninstall/en
If this will still not work, then try this Skype removal tool:
http://community.skype.com/t5/Windows-desktop-clie​​​nt/Cannot-remove-old-version/m-p/3668091#M30451...
Reboot your computer and try now to install the latest Skype version.

Similar Messages

  • Unable to install or update Skype.

    Hello M/S Skype Support. I am using Windows 8.1 OS and just now I have opened Skype from my start window, It said me to update, and when I downloaded the skype and started installing I got a popup message that  " Installing Skype failed: code 1638Another version of this product is installed. Installation of this version cannot be continued. To Configure or remove the existing product, use Add/Remove program in control panel . " I didn't found Skype in Add/Remove Program.Neither I have Folder of Skype in Program files(x86) Please do help me to install Skype. Regards.Jamal uddin Mohammed.[e-mail removed for privacy and security]

    Got resolved to the above problem. Had support with microsoft. Resolved by fixing with microsoft fix.

  • Cannot sign in after updating Skype

    Today, I performed an update to Skype because I was prompted to. Now after the update is complete, I cannot long in!! Got on the Skype site and downloaded the version again and the same thing has happened. WTF!!!

    Silver57 wrote:
    Today, I performed an update to Skype because I was prompted to. Now after the update is complete, I cannot long in!! Got on the Skype site and downloaded the version again and the same thing has happened. WTF!!!
    What happens when you are trying to login? Any error message?
    What Firewall and Antivirus applications are installed on your computer?

  • N900 - cannot uninstall, install or update applica...

    this is also with the application "rootsh".
    I downloaded "rootsh 1.5" via appl.manager. 
    then "Unable to install 'rootsh' " popped up.
    the log-file says: apt-worker: Not handling unrelated package recorder. required disk space: 3156
    firmware: 1.2009.44-1 (cannot update this either)  
    thank you for your help!
    kind regards from unfreezing germany
    j.

    Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
    Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly this time?
    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

  • I cannot successfully install Itunes update 10.5.1 on my Dell

    I have tried numerous times to install the 10.5.1 update in Itunes but am always unsuccessful. I have downloaded it to my laptop and tried to manually install with no success. Do I have to uninstall my old Itunes in order to get the new update? I need the update so that I can update my 2 iphones and ipad.

    Mac OS X 10.5 Leopard installation system requirements
    http://support.apple.com/kb/TA24950
    Leopard is no longer available at the Apple Store but may be available by calling Apple Phone Sales @ 1-800-MY-APPLE (1-800-692-7753).
    If you can't obtain a retail install DVD from Apple, look on eBay or Google the installer part numbers to possibly find at an on-line store. Here's what to look for:
    MB427Z/A  Leopard 10.5.1 install DVD
    MB576Z/A  Leopard 10.5.4 install DVD
    MB021Z/A  Leopard 10.5.6 install DVD (single user)
    MB022Z/A  Leopard 10.5.6 install DVD (5-user family pack)
    Installing Mac OS X 10.5 Leopard
    http://support.apple.com/kb/HT1544
    Mac OS X 10.5 Leopard Installation and Setup Guide
    http://manuals.info.apple.com/en/leopard_install-setup.pdf
    After you install the base 10.5, download & install the 10.5.8 combo update at http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update
    The DVD should look like this
    Caution - Leopard does not support classic mode. So, if you currently open OS 9 apps in classic mode, you won't be able to do this if you upgrade to Leopard.
     Cheers, Tom

  • I cannot successfully install macbookpro updates

    Hi there,
    I am running on 10.6.8 currently, and have had no problem in the past downloading updates for my mac through the Software Update until now. I currently have 14 items to download (itunes, imovie, quicktime, etc.), and when I click Install Now, it tells me I must restart my computer when the items are finished installing. However, as soon as I click install, the computer goes to the defult purple screen and it asks me to login and put in my password. other options are to restart, or turn off. i have tried all three, and they all do the same thing - nothing. my computer will restart and reopen the desk top but no changes will be made, and all 14 items are still there waiting to download. my internet is an airport and it is working properly. Please help, how can I get Software Update to work properly?
    Thank you.
    PS:
    - I have checked there is no proxy preventing downloads.

    Run software update, write down what applications and version it says you need. Go to Apple support, in the search window type in one of the updates name and version, when it takes you that page download it, set your browser to download to the desktop (this make it a little easier). Do these one at a time, after the download do the install, after a successful install you can trash the installer. Yes this a pain, but I always do manual installs, as it seems to be more reliable. If you are connecting wireless there could be something interfering and causing a corruption, you might want to connect to your router via ethernet, this has happened to me before, hence doing it this way eliminates those issues.  I hope this helps you.
    You might want to do a permissions repair, this could be causing a problem. Go to utilities>disk utility, highlight your user disk (usually Macintosh HD, or whatever you may have named it, then click Repair Permissions.

  • Cannot uninstall, install or update iTunes

    Help!!
    When I try to install the new version of itunes it tells me I need to delete the old verson first.
    When I try to uninstall it I get the error message,
    "the feature you are trying to use in on a network resource that is unavailable."
    Click OK to try again, or enter an alternate path to a folder containing the installation package "iTunes.msi" in the box below. I'm at the end of my rope.

    Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
    Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly this time?
    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

  • FF downloaded some update and now I get error message saying update cannot be installed until I get rid of extra FF copies on computer-but I DON"T have any extra copies. I cannot even uninstall the only FF I now have!

    I have a Toshiba laptop, Windows & Home Premium Edition operating system. I had FF 3.6.3 installed and up until 6:00 today it was sort of working properly. I find out later that my huasband cannot even open the browser, as every time he does, a dialog box opens up whcih says "UPdate cannot be installed. Please make sure no other copies of FF are running on computer, then restart FF to try again." But I do not have any other copies of FF. I really do not like it when FF auto installs stuff without my permission. Many times this stuff is downloaded and installed, only to raise havoc with my computer.

    Try a smc reset:
    http://support.apple.com/kb/HT3964

  • After IOS 8 update, cannot install or update app

    As my subject mentioned, after the ios 8 update, i cannot install or update app.  I have done everything like calling the tech support, follow their instructions etc.. Some of the things i had done were
    Soft reset ipad
    Hard reset ipad
    logout of itune store and login
    delete everything on ipad and restore from itunes.
    All these doesn't work and the problem keeps coming back again.  This is frustrating that Apple would release an update like this that would break my ipad air. On top of that, quite a lot of app are not working eg zinio, evernote.  My ipad air has been in this mode eversince the update release and i had mostly given up to resolve it.  For all other ipad owners, if you want to avoid this anguish don't update to ios 8. 

    You are not alone. Here's one thread
    Why can't I download or update apps on iPad running iOS 8
    If you have the WSJ app installed, delete it and see if that fixes things. It immediately fixed it for me, but not for all people with the problem.

  • I cannot install iTunes updates as of today.  Does anyone have any idea what changed with iTunes?

    The question apparently needs to be typed in twice...  good work.  Here it is again:
    I cannot install iTunes updates as of today.  Does anyone have any idea what changed with iTunes?

    Is this a distinct issue from the 42404?
    If so, are you getting an error message when you try to install iTunes? If so, what does it say? (Precise text, please.)

  • HT1222 I just installed this update and now I cannot access "Mail" at all.  I tried reinstalling the program, but that does not work, either.  Help!!!!!!

    I just installed this update and now I cannot access "Mail" at all.  I tried reinstalling the program, but that does not work, either.  Help!

    Paldeng, thanks for the suggestion.  I've done all that.  I can connect to the server, but apparently they are not recognizing my ID and password.  I can use the server program if I don't go through Mail (using the same ID and password).  My mother in another state with another provider has had the same email issue, as also my husband on his laptop who uses the same internet connection I do.  His worked fine until we had it repaired at the Apple store and all the original programs reloaded (with the required updates, I assume).  We can receive email in Mail, we just cannot send.
    I contacted my service provider, and we went over my connections.  They said it was not their problem and connected me with Apple, resulting in a charge to me because my warranty is long expired.  Apple swears it is not their problem, it is the provider, so here I sit.  My son was able to fix my Mom's Mail (she's 97) and got my husband's working also, until mine went out, by tweaking connection descriptions and ports remotely.  The thing is, we had not messed with any of those settings, so what changed?  I just did not want to bother my son again, as he has many other demands on his time.
    Since this fiasco with the Mail v4.6 update, I'm wondering if something else was updated that works well with Lion and Mountain Lion, but does not work well with Snow Leopard and Leopard.  I think the problem I had with the Mail update was that my Mail program had been renamed to Mail (original), and therefore was not being recognized by the update.  Perhaps they had another tweak in there somewhere that is affecting outgoing mail connections?

  • I had this imac 27" two years ago,updated to snow leopard 10.6.8 and suddenly the imac shut down and able to start again from the beggining,i had the leopard 10.5.8 and my problem is i cannot re-installed my snow leopard.Do i have to update my old leopard

    I had this imac 27" two years back(leopard 10.5.8) and no problem was encountered so far! (thanks 4that),i always made an update as far to snow leopard 10.6.8. Unfortunately when i did some application /downloading,the system was off and when i turn it On the logo of an apple only came.So what i did is to start all over again,now i am two years old back with Leo-10.5.8,My problem is i cannot install my snow leopard,it reads that i have to clean tha disc which i did and thru utility disc.Any help please and i really appreciate to every1 helping me to solve the problem.I will keep in touch.
    Many thanks! - Angel

    BTW,I purchased the SL by retail and originally installed for the first time in my IMAC 27" ,unfortunately during the upgrading of the system,suddenly it was totally gray.then off as it killed my imac.i switch it On but only the apple logo came and waiting for so long.I tried to start from the very beginning,installed the DVD installation that was originally came from imac..it works and i have now the latest version of Leopard 10.5.6...then .8 thru updates. My problem is i cannot re-install my SNOW LEOPARD that i purchased from retail store..proceeded to install in my imac but everytime it ends with 'FAILED-pls clean the disc" i did the cleaning but still the same,:installed failed!-The installer could not copy the necessary support file",i tried booting from the disc holding C down but no luck at all. Anybody can help me please. Many thanks ..

  • My ipad automatically tried to update skype to version 4.1.1 It has been showing installing for 3 days and says waiting on the icon. It will not allow me to delete the app. When someone calls me on skype it rings but turns off as soon as I try to answer.

    My ipad automatically tried to update skype. It has been installing for 3 days and the message waiting is on the icon. I am unable to delete skype to try and re install. I have gone to the licence page but there is nowhere that I can agree the terms as it is still trying to load.

    delete the app on itunes (on PC) then download it again.

  • Hello, i cannot update elements 12, i get this message:  Adobe Premiere Elements 12.1 update There was an error installing this update. Please quit and try again later. Error Code: U44M1P2003  Adobe Photoshop Elements 12.1 update There was an error instal

    hello i cannot update elements 12, i get this message:
    Adobe Premiere Elements 12.1 update
    There was an error installing this update. Please quit and try again later. Error Code: U44M1P2003
    Adobe Photoshop Elements 12.1 update
    There was an error installing this update. Please quit and try again later. Error Code: U44M1P2003

    Update 12.1 installation errors | Photoshop Elements, Premiere Elements

  • Installed latest update and now i cannot get itunes to load

    installed latest update and now i cannot get itunes to load

    I was having major problems too. I ended up completely uninstalling itunes then downloaded it again from http://www.apple.com/itunes/.   If you're using firefox, for some reason itunes will not download and  I  don't know if using googlechrome will also have problems,so just to  be  sure that it will work on your first try, use internet  explorer  when you download itunes. Hope this helps...

Maybe you are looking for

  • Error while importing CA cert into kerstore

    Hi all, I am facing below error while importing CA cet or trusted cert into keystore: bash-3.00$ keytool -import -v -trustcacerts -alias tcstestenv -file TCStestCA.cer -keystore keystore.jks Enter keystore password: keytool error: java.lang.Exception

  • Looking for the help with preflighting in Acrobat X

    I need some help creating a prelight that checks for: 1: All images are CMYK and not using an RGB colour space. 2: Image resolution is 300+ 3: That the document has been given bleed if necessary and that all document objects that been given bleed if

  • Spotlight doesn't search iPhoto for included data, such as titles!!!

    This is a complaint I had about iPhoto 6 too. If you use spotlight and type in a word, spotlight will NOT return any pictures from iPhoto. It does not mine the iPhoto data such as photo titles, descriptions, film roll or event titles or keywords. It

  • Use of date specification in PCR

    Hi Experts, I difficulty in understanding use of date specification in PCR. Can anyone help me understanding following operation in a PCR? *NUM=FI7T* Here I7 is date type from infotype 41 and I know that T calculates difference in days. However, I do

  • File Manager Pro app --- WIFI won't connect to PC

    The File Manager Pro (free) app won't let me connect to my home network URL.  I am trying to download files from PC to iPad.