Cannot re-sync Wireless Keyboard KG-1061

Just received a wireless Keyboard KG-1061 from HP to replace my wireless keyboard KBRF1921 that had bad keys. I cannot sync up the keyboard with the wireless Receiver (USB). The wireless mouse works fine. I watched the HP video on how to re-sync a keyboard but it still does not work. Any suggestions. Thanks
My PC is a P7Z with Windows 7.
PS. I can put the batteries back into the wireless KBRF1921 keyboard and it still works.
PS PS ANYONE OUT THERE - PLEASE HELP   THANKS!!

You may need to replace the battery in the keyboard with a fresh set. When I use wireless keyboards I tend to use rechargeable batteries as this is an issue that will repeat itself when the batteries lose their charge.
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2015 Microsoft MVP - Windows Experience Consumer

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I have read your post on having trouble utilizing your wireless keyboard to the desktop, and I would be happy to be of assistance!
To start off, I will need to know what the Product and Model Number is for your desktop. I will also need to know if your wired keyboard is capable of functioing in a different USB port or not.
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Please re-post with the results of your troubleshooting, and I look forward to your reply!
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I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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Cannot re-sync Wireless Keyboard KG-1061

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