Cannot reach live chat for a Photosmart 7520 connection issue

I am trying to reach live chat for a connection issue which I dealt with last week with my Photosmart 7520. I have  case number and my printer is under warrenty. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

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  • Printer Driver for HP Photosmart 7520 for Mac OS X 10.4 Tiger and 10.3 and 10.5

    I just purchased a new HP Photosmart 7520 printer.  One of my Macs at home is an iMac G5 that is running Mac OS X 10.4 Tiger.  It connects to the HP printer via Wi-Fi.  HP does not provide drivers for Mac OS 10.4 for the Photosmart 7520 printer.  I tried all sorts of old HP drivers and finally found one that worked, so I figured I would post here to help out anyone else who is trying to solve the same problem.  The driver download you need is the OS 10.4 driver for the Photosmart C7250 All-In-One printer.  Here is the link to the download page:
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    After downloading and installing the drivers, I ran the HP Printer Setup Utility.  It was not able to detect my printer.  I had to go to System Preferences on my Mac and add the printer manually in the Print & Fax control panel.  The Print & Fax control panel was not able to auto-select the correct driver to use, so I selected "HP" from the "Print Using" drop-down list, and then selected "HP Photosmart D7400 Series" from the "Model" list.  That worked for me.  Good luck!
    According to the driver download page, this driver will work for Mac OS X v10.3.9, v10.4 and v10.5

    Thank you very much, I just bought this printer without paying attention to the compatibility of my Imac. Thanks to you, I just install it without too much difficulty. Thank you again.
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  • How to install driver for HP photosmart 7520 on MacOSX 10.5.8???

    My husband does basic printing of documents.  His computer is a MAC OSX 10.5.8.   We have a new HP Photosmart 7520 printer which requires 10.6 minimum. 
    Is it possible to get a driver for this printer for him, that will allow him to access the printer, without getting a new computer!!  ??  To simply be able to print and fax and scan.. he rarely does photos. 
    Please Help, as of course, he is quite frustrated, and as a result, so am I!!
    Thanks.

    Hi grammaglenys,
    Welcome to the HP Forums! I see that you having trouble installing drivers with your printer. It is true that this printer only supports Mac OS X 10.6 as the minimum requirement for the HP Photosmart 7520.
    As the Operating System is older than when the printer came out, there currently isn't a driver available. However, here is a list of printers that can be used with Mac OS X 10.5.8. Archived - Mac OS X 10.5.3: Printer drivers included in the HP Printer Driver Update v1.1.1. Or you can try upgrading the Operating System to Mac OS X 10.6.
    Hope this answers your question, and have a great day!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • ICC profiles for HP Photosmart 7520 from other manufacturers

    Hi
    I am looking for ICC profiles from other manufacturers for a HP Photosmart 7520. I have been searching days now and have found nothing for my printer.
    Where can I find other manufacturers ICC profiles if they are available? OR if there are none profided, why?
    TIA
    Alex

    Hi asdiaz,
    I understand you have a Photosmart 7520 that you're wanting different ICC profiles for. I will do my best to guide you in this.
    This isn't something that we support, but in doing a bit of research I was able to find a link to Adobe ICC Profile, and this International Color Consortium page that has a few different suggestions.
    Hopefully these pages will get you in the right direction! Have a good one!
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • Printer cartridge for HP Photosmart 7520

    I bought a new HP Photosmart 7520. When changing the photo black inkt cartridge I used one of the catridges I bought some time ago for my former printer.  The cartridge is from the 364 series, the production date (?) stamped on the box reads IRELAND Oct 2010.  The printer does not accept the cartridge displaying an error message which (translated from Dutch) reads: Incompatible older generation cartridge installed.  Does this mean that I have to through away the 364 cartridges I still have left?

    Hello there, Welcome to the Forums! I hope you enjoy your experience
    I read your post about the message you are seeing when installing an ink cartridge you had purchased some time ago. I have located some information about the message you're seeing and I'de like to share that with you.
    I hope this helps clear up any confusion.
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    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
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    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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  • HP Photosmart 7520 connection error

    Dear Support Team,
    I am using an HP Photosmart 7520 wireless.
    Since the printer tried to execute an Update on printer web service, I am not able to print any document with wi-fi.
    I read several posts on this forum. Many people seems to face the same issue :
    unable to print with wi-fi
    printing start then stop after 5 seconds
    unable to update the software (connection error with server)
    ePrint unavailable...
    I tried to update HP Software (hpusetup.exe) : everything is up to date
    I tried to update the all-in-one software (PS7520_1315-1.exe) 
    I tried to update the printer software (HPCOM_HPPS_7520_FWUpdate2_x64_000_001.exe) : it always failed
    I tried the HP Doctor (HPPSdr.exe) : no issue found
    I tried with a manual IP.
    Nothing work !
    I read these posts:
    http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/PhotoSmart-7520-won-t-connect-to-quot-W...
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    http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/HP-Photosmart-7520-unable-to-connect-to...

    Hello @texto,
    Thank you for visiting the HP Support Forums!  I see you are getting a connection error with your HP Photosmart 7520, I appreaciate all you have tried so far.
    Please contact HP’s Cloud Services at 855-785-2777. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
    http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • HP photosmart 7520 connects to wrong access point and looses connection

    I recently installed a remote wireless access point in an outbuilding.  I'm using a router with the same SSID and password as my main router with the same security settings.  Only the main router is set to issue IP addresses.  The system works fine with two laptops, a desktop, an Ipad and an Ipod.  It provides continuous connections from my house to the outbuilding.  Only the HP Photosmart seems to be an issue.  At first the system worked fine then after a couple of days it lost its connection.  I tried to the Wireless Setup Wizzard with no success.  The Wireless Network Test results indicated that MAC address filtering may be enabled.  This is not the case, MAC filtering in not enabled on either router.  The next morning the printer was fine and connected again.  I suspect that it is detecting the remote router and trying to connect through it.  During the setup a warning came up indicating that two routers were detected with the same SSID and Password and that the printer might try to connect to the wrong router.  It should not matter since the remote router connects and is issued IP addresses through the main router.  The only difference in the routers is the BSSID.  This uses the same number as the  MAC filtering address, so I suspect this may be the problem.  Any suggestions on a work around.  The only thing I have found that solves the problem is turning off the remote router.

    Hello there -
    Is it possible your new remote access point only supports the 5Ghz band for N connection, or that it's connected to your primary router through a wireless N connection in the 5Ghz band?  The 7520 only supports 2.4Ghz N connections.  If your primary access point supports both 2.4Ghz and 5Ghz, that is likely why it's able to connect there while it cannot connect to the new access point.  Many newer laptops and iPad/pods utilize 5Ghz N, which would explain why they can connect and your 7520 cannot.  I'd recommend moving the 7520 closer to the primary router and using AirPrint to send your jobs.
    ***I am an HP employee***
    The comments above represent myself and do not reflect the opinions of HP.

  • Photosmart 7520 connectivity

    My photosmart 7520 just recently started loosing connectivity to my network. The router seems to be OK because all my other devices are OK! When I go into SETTINGS and select my network, it may try 4 0r 5 times entering the password to get it to re-connect????? Any ideas?

    Chautauquadave,
       Here is a link to a document on HP.com that should help.   I would suggest looking a step 7 and set a static IP address for your printer.
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03381908&lc=en&product=5199463&tmp...
    I was an HP employee
    If I have helped you solve your issue please mark it as solved
    **Say Thanks By Clicking on the Kudos Star**

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  • Setup cartridge for the Photosmart 7520.

    My question is about the setup cartridge. After the initial setup, do you leave that cartridge in or take it out? When I check my ink levels, it's the only one that shows LOW....is that normal?

    Hi,
    The setup cartridges are sent to initialize the printer when you install it for the first time. And these are complimentary cartridges sent along with the printer so it won't have much of ink compared to a normal ink cartridges and it is perfectly fine and use the cartridges until it is completed out.
    Thanks.
    I work for HP.

  • Where do I find the EWS for a Photosmart 7520?

    I want to change the direct print password and the touchscreen says to change it in the EWS.  Where is the ews?
    This question was solved.
    View Solution.

    The EWS is the Embedded Web Server. This is the internal website created for the printer whenever it is connected to a network.
    To access the EWS:
    * Obtain the IP address of the printer from the front panel of the unit
    * Open preferred web browsing program
    * Type the IP address in the URL bar and press Enter to access the page
    Let me know if you need more information.
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
    I am not an HP employee.

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