Cannot reactivate Acrobat Pro v8.0

Loaded on new machine without deactivating on old computer. No longer have access to old machine.

Hi Antwon ,
Thank You for posting on the forums. You need to contact the customer service for further resolution.
Vikrantt Singh

Similar Messages

Cannot install Acrobat Pro XI

Hi, cannot install Pro ZI on windows vista, SP2 and all other updates done.
Any suggestions? Do I need to upgrade windows to use Acrobat...

Getting the system requirement box, but have updated all security etc. Seems I cannot use Acrobat Pro XI with Vista? Correct??

How do I reactivate acrobat pro 8 offline without a request code.

I need to reactivate acrobat pro 8 offline, no internet connections. I went to www.adobe.com/go/getactivated to reactivate but I do not have a request code. How do I get this, this is now quite unbearable

Hi,
Unfortunately, it is not possible to activate Acrobat Pro 8 offline.
In order to activate the product, I request you to try connecting the machine to internet.
Regards,
Nakul

Cannot download Acrobat Pro. Could you help?

I cannot download acrobat pro unto a new computer. Can you help me with this?

Hi sixdegreesarc
Is there any error message ?
Please Download Acrobat Xi from : https://www.acrobat.com/free-trial-download.html
or
http://prodesigntools.com/adobe-acrobat-xi-pro-standard-reader-direct-download-links.html
If You Want Acrobat X Please refer : http://prodesigntools.com/adobe-acrobat-x-10-pro-reader-suite-direct-download-links-ddl.ht ml
Follow the Imp. Instructions on the page .

Cannot Reinstall Acrobat Pro 7.0

I have CS2. I uninstalled Acrobat Pro 7.0. Now I cannot reinstall it from the original software. Install runs but does not install anything, nor does it show any error messages. I have XP SP3 and IE8. I have Reader 9.1.2 The other componens of CS2 work fine. Any help?

Adobe recommends that you do not have Acrobat and Acrobat Reader installed on the same system. The programs have files that each products installs in the same folders that can cause all kinds of problems such as yours. I strongly suggest you remove Acrobat Reader using the Windows Install Cleanup Utility. Then reinstall Acrobat Pro. You still will be able to view PDF files in your browser with Acrobat itself without Reader being installed.
Good luck.
Ken Friedman

Cannot copy acrobat pro 9 app folder to applications directory

have uninstalled acrobat pro 9 because of failure to recognize new scanner. Now cannot copy app folder from DVD into applications folder.

Hi Janice,
What version of Mac OS are you using?
Adobe does not recommend migrating the software from one disk to the other.
Please run the setup file for Acrobat and reinstall the software. You might want to delete the existing version of Acrobat installed before reinstalling it.
Regards,
Rave

Cannot update Acrobat Pro on Yosemite

I just tried to update my Acrobat Pro, and after several error codes, I get a loooong, 'problem' message. No idea what it means....
Code type is X86 [Native]
What I wonder is, does this have to do with my Yosemite update? Running iMac Quad (2.8, Quad-Core intel i7
Yosemite 10.10.1
HELP !

I finally got to download on Safari [thanks--], after closing everything it asked for, serial number, etc. BUT this error message and the following untranslatable errors during download happened. Now what???? SOOOO frustrating!
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF006, DF016 ... WARNING: DW029 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 33 error(s), 2 warning(s)
----------- Payload: {7C895316-78E9-11E1-A476-3E8B5723D190} Adobe InDesign CS6 Application Base Files2 8.0.0.0 -----------
ERROR: DF006: The path "/Applications/Adobe InDesign CS6" already exists and is not a directory, Please rename or delete and retry(Seq 1)
ERROR: DF016: Unable to create directory "/Applications/Adobe InDesign CS6/Plug-Ins" with mode 775(Seq 1)
ERROR: DF006: The path "/Applications/Adobe InDesign CS6" already exists and is not a directory, cannot create path "/Applications/Adobe InDesign CS6/Plug-Ins",Please rename/delete "/Applications/Adobe InDesign CS6" and retry(Seq 1)
ERROR: DW063: Command ARKCreateDirectoryCommand failed.(Seq 1)
----------- Payload: {83463106-DD1C-4FE5-A61C-DF6715472AD4} Adobe Extension Manager CS6 6.0.0.0 -----------
ERROR: DF006: The path "/Applications/Adobe Extension Manager CS6" already exists and is not a directory, Please rename or delete and retry(Seq 1)
ERROR: DF016: Unable to create directory "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app" with mode 775(Seq 1)
ERROR: DF006: The path "/Applications/Adobe Extension Manager CS6" already exists and is not a directory, cannot create path "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app",Please rename/delete "/Applications/Adobe Extension Manager CS6" and retry(Seq 1)
ERROR: DW063: Command ARKCreateDirectoryCommand failed.(Seq 1)
----------- Payload: {97BA0109-F6BE-4F50-8904-C19442D7216E} Adobe Bridge CS6 5.0.0.0 -----------
ERROR: DF006: The path "/Applications/Adobe Bridge CS6" already exists and is not a directory, Please rename or delete and retry(Seq 1)
ERROR: DF016: Unable to create directory "/Applications/Adobe Bridge CS6/Legal" with mode 775(Seq 1)
ERROR: DF006: The path "/Applications/Adobe Bridge CS6" already exists and is not a directory, cannot create path "/Applications/Adobe Bridge CS6/Legal",Please rename/delete "/Applications/Adobe Bridge CS6" and retry(Seq 1)
ERROR: DW063: Command ARKCreateDirectoryCommand failed.(Seq 1)
----------- Payload: {0D9E083D-1ABE-4B41-B04D-B79947317FF8} AdobeIdeaPluginCS6 1.0.0.0 -----------
ERROR: DF006: The path "/Applications/Adobe Illustrator CS6" already exists and is not a directory, Please rename or delete and retry(Seq 1)
ERROR: DF016: Unable to create directory "/Applications/Adobe Illustrator CS6/Plug-ins.localized" with mode 775(Seq 1)
ERROR: DF006: The path "/Applications/Adobe Illustrator CS6" already exists and is not a directory, cannot create path "/Applications/Adobe Illustrator CS6/Plug-ins.localized",Please rename/delete "/Applications/Adobe Illustrator CS6" and retry(Seq 1)
ERROR: DW063: Command ARKCreateDirectoryCommand failed.(Seq 1)
----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 -----------
ERROR: DF006: The path "/Applications/Adobe Illustrator CS6" already exists and is not a directory, Please rename or delete and retry(Seq 1)
ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirBdNABqyk/Assets1/Application/Icon
" to "/Applications/Adobe Illustrator CS6/Icon
" (Seq 1)
ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 1)
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
WARNING: DW029: Custom Action for payload {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 wants to skip this payload. Skipping this payload.
----------- Payload: {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro 10.0.0.0 -----------
WARNING: DW029: Custom Action for payload {E1C48031-9366-427F-AC04-535CEDAAD995} Acrobat X Pro 10.0.0.0 wants to skip this payload. Skipping this payload.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - AdobeIdeaPluginCS6: Install failed
ERROR: DW050: - Adobe InDesign CS6 Common Base Files: Install failed
ERROR: DW050: - DPS Desktop Tools CS6: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Base Files: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_US: Install failed
ERROR: DW050: - Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Feature Set Files: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Base Files2: Install failed
ERROR: DW050: - Adobe Extension Manager CS6: Install failed
ERROR: DW050: - Adobe Bridge CS6: Install failed
ERROR: DW050: - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Toolhints CS6: Install failed
ERROR: DW050: - Adobe Media Encoder CS6: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Language Files_AdobeInDesign8AppLang-en_US: Install failed

Cannot update Acrobat Pro

Hi,
When I try to update Acrobat Pro to the newest minor version (9.3.3), I cannot complete the operation due to a dialog box that appears in the background, and cannot be moved to the foreground. To complete the operation I should click a button in this dialog box, but it is impossible and I must force-quit the updater.
This bug was already in the previous version of Acrobat, and despite I and others reported it, it is still there. Maybe someone knows how to solve the problem without waiting for a fix?
Paolo
As you see, the lower dialog box stays in the background (and cannot be moved forward).

I'm having a similar problem. I did check in Adobe support and could find nothing related to my issue. In Fact, several support search responses directed me to this forum.
When I try to update, at some point in the repair I get a dialogue box that is titled "Repair Setup." It just sits there, won't go away won't let me check or uncheck anything in the box or move it. From this discussion I got the suggestion and tried running the repair command under the help menu. This at least lets me check of uncheck the checkbox and click cancel or continue. This box asks whether I want or don't want the Acrobat plug-in in Safari. I definitely don't want it there. When I uncheck the box it says it has removed it, but the dialogue box stays in place in the center of my screen until I reboot the computer. If I re-run repair Acrobat, it once again lets me check or uncheck and tell it to cancel or continue. So, I tried telling it it could install the plug-in. It then told me I had to quit Safari. So, I quit Safari and tried again, but it keeps telling me I have to quit Safari even though I have already quit Safari.
This is hugely frustrating. It makes me want to make sure I never try to upgrade Acrobat again.
Any suggestions?
Thanks,
--Kenoli

Cannot Install Acrobat Pro on Mac

Hi There,
I was wondering if someone could help me figure out how to put Acrobat Pro on my mac. I have no idea what is going on! I have a Cloud subscription and I have downloaded Photoshop, Illustrator and InDesign with no problems. I cannot for the life of me get Acrobat Pro to work. I have researched forums and tried different things but nothing is working. I get an error message saying "Try back later" and a code of (~61). Does anyone have any tricks that worked for them? I really need the program loaded ASAP to get something finished up.
Thanks in advance.

Smore80 are you on a managed network or what type of network connection are you using? Do you receive the -61 error when you are attempting to download Acrobat?

Cannot reinstall Acrobat Pro XI with CC account...

Hi.
I was trying to use my Acrobat Pro app to export a pdf as powerpoint. When I couldn't do this, I realized that the version of Acrobat I was working from was Pro X. My Applications folder on my computer showed that I only had Pro X, while my CC account manager read that I had installed Pro XI. I thought that by deleting the version that I had off of my computer and trying to reinstall might help but it didn't. Now my CC account thinks that Pro XI is installed when really I don't have any Acrobat apps at all and it won't let me download again.
Hopefully this makes sense and hopefully someone can help me.

If Macintosh HD IS your system folder, you should have made a mistake because '/Macintosh HD/tmp' = '/tmp' and Mac OS creates a link by default to /private/tmp from /tmp.
So if you did the three command lines I wrote, it should have done this :
1. copy the private/tmp folder into the link /tmp (which is a link to private/tmp folder); so it has copied all the private/tmp folder into itself.
2. you have removed the private/tmp folder
3. you have linked private/tmp to /tmp which is now a link to an unexisting file...
So that cannot work because Mac OS is unable to find any tmp folder...
Now you should add the initial /private/tmp folder and add a link to it from /tmp like this :
sudo mkdir /private/tmp
sudo rm -rf /tmp (this is an edit)
sudo ln -s /private/tmp /tmp
That should resolve your problem.

Cannot activate Acrobat Pro XI

I had a subscription to Acrobat Pro XI and it automatically transferred to Acrobat DC I don't like DC at all, it has many bugs. I followed the on-line instructions to uninstall it and reinstall Acrobat Pro XI.When I try to activate Acrobat Pro XI it comes up with an error "Licensing of this software has stopped".I downloaded the trial from Adobe but when I sign in Acrobat Pro does not show up in my products so I cannot see the serial number, Very frustrating.
Please help.

Hi stephenl816,
I've checked your account, and it looks like your subscription was not part of a Creative Cloud membership. So, it may be that you used the wrong installer to reinstall Acrobat XI. Please uninstall Acrobat, and then reinstall following the instructions in this document: Acrobat trial removed previous version | How to reinstall.
An Acrobat subscription doesn't require a serial number, as we use your Adobe ID/password as verification/activation. You should not be prompted to enter a serial number if you install from the link provided in the document I link to.
Let us know how it goes!
Best,
Sara

Cannot update Acrobat Pro to 9.3.2 from 9.3.1

I am attempting to update Acrobat Pro to 9.3.2 from 9.3.1. Downloading the update, I am met with this:
The patch has failed because the application has been modified since it was originally installed (for example, plug-ins may have been disabled).
Please go to the Adobe support website for more information regarding how to re-enable disabled components prior to installing the patch. Or, you can uninstall and reinstall the application, and then reinstall the patch.
Where do I find this "information" on the Adobe website? If Vague is an island, Abobe must be on it.
Any solutions others have found?
Uninstall and reinstall is a solution? Been down this road 16 months ago and it was a full afternoon on the phone with tech support in India. If this is the only solution offered, I am fine at the current crap unsafe version from Adobe. Unless of course Adobe is prepared to pay me for my time.
Message was edited by: KamakuraKid

I am a sys admin and have always had problems with Acrobat for many many year. I have spent 3 hours on the phone with tech support. Pushed out a new build with nothing else on except the base OS and still fails in the update and tried everything and yes im not a standard user, this is my job i build macs day in day out in 30 minutes flat, scripting, packaging the lot.
You can see in the log it tries to download an update with an incorrect url http:/ when it should be http:// this is really terrible and just shows there is no UAT at all. Yesterday another tech support just told me for another full suite that just dragging the apps to the Trash is a normal uninstall method. The tech support guy today told me Acrobat comes with all CS5 product but thats incorrect because it doesn't come with Production Premium!
Adobe i believe your Acrobat team is separate from other teams and i understand why you have had to break it off from the suite but come on this has been going on for so many years now its beyond a joke. You should fix it once and for all or at least get version x working with combined updaters like other vendor and offer free upgrades from 9 to 10.
What is the point going on about all these extra features and security fixes if no one can even update the product! Spend hours on the phone with untrained staff with poor product knowledge and waste every ones time because i am a very experienced sys admin and get sick to death of Acrobat updates which rarely ever work!
Also the system requirements for the update only goes to OS 10.6.3 and even the latest 9.4.1 only goes to OS 10.6.4 So even if every one can some how get i working its not even going to work on a 10.6.5 OS... pathetic so stuck no one listening, tech support don't listen. We just need an alternative good competitor then i am not buying or dealing with Adobe ever again!

Cannot deactive acrobat pro 9

Hi I have been trying to deactivate acrobat pro 9 so I can transfer the license on to another pc.
I go in to the help menu and deactive is greyed out, but the product is activated.
can anyone help out with this?

Hi Rickage.
It's interesting that you've posted this, because I have a similar problem.
A few days ago, I activated a downloadable complimentary upgrade to Audition CS6 from the boxed version
of Audition CS5.5 Upgrade. It stopped the '7-day countdown' nag screen, but, like you, I noticed that
the 'Deactivate' option was greyed out under the 'Help' menu. This concerns me because, although I have
no immediate plans to deactivate, I still want that option, as I seem to be having a few problems with
the program, and might well wish to completely uninstall and then reinstall.
A question for you: how did you go about activation? I opted to activate offline. Audition CS6
generated a Request Code, and on another PC I signed in to my Adobe account; I then typed in that code
and the product serial number into a page on the Adobe site (N.B. don't type in the spaces between the
Request Code characters, otherwise the process will fail); the Adobe site generated a Response Code; I
typed that code (minus spaces) back into Audition on my other computer, and I believe Audition told me
that activation had been successful. As I've said, the countdown nag screen stopped.
This might be an Adobe activation issue; I've just read a tenuous rumbling on an Audition forum that
makes me think that it might be. I don't quite know what to do at the moment, either; the only thing I
can think of is to make any issues public on these forums with as much relevant detail as possible. We
might then see an overall pattern emerge.
Regards,
Steve.

Cannot install Acrobat Pro X, 1603 error

I had Acrobat Pro X installed but was unable to do update because of 1603 error. Uninstalled Acrobat Pro X, Reader 11, Livecycle Designer, Livecycle Workbench, Flash Builder Pro 4. Ran adobe acrobat cleaner. Rebooted. Still no success.
Set DisableRollback and AlwaysInstallElevated at HKLM and HKCU in the registry. Rebooted. Install still failed but this time left program_files\adobe folder in tact. No shortcuts from start menu so found Acrobat.exe and opened that. Dialog appeared saying Adobe Application Manager missing or damaged and to download. Ran setup.exe for Application manager and dialog says Installer failed to initialize, and to download Adobe Support Advisor.
Ran Support Advisor and gotb the following:
cpsid_83578r3: Error, "Validate license at Pre-chrome" when installing - Creative Suite 5
Click here for details and corrective actions related to this issue.
I don't think the Application Manager and Support Advisor make a difference since the product failed to install correctly and a license value was either not written or was deleted afterward. I wanted to stop the install action from rolling back to see if anything salvageable remained. There are no install logs at c:\program_files\common_files\adobe, but there is an installer log in the temp folder.
Reading the installer log shows error 1603 and four "Return value 3" instances. I hate to paste the entire log into a message here. Will email to anyone that wants it or will paste here if necessary. Thanks

start here, http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html
though, if you feel lucky and this applies to you: http://forums.adobe.com/thread/1065314

Cannot install Acrobat Pro from Cs4Web Premium. Mac osx lion

I have had a problem for a while that although the updater keeps announcing an update and allows its download it will not update saying that Acrobat Pro needs re installing.
I have tried to reinstall several times but each time the install hangs on "Preparing to install".
Today I bit the bullet and uninstalled Acrobat Pro to try and resolve the problem and I still, after numerous attempts, get the installation hanging up at "Preparing to install".
I have repaired disk permissions and no change.
The disk image I am using, fully paid CS4 Web Premium, was downloaded today.
I need Acrobat Pro to function on a daily basis and any help would be hugely appreciated.
Thank you for your time
Will

I am having the same problem as Willwinch, and it is increasingly upsetting me. My Acrobat Pro 9 was running perfectly fine until a HD failure. I installed and restored my files from a time machine backup and right away received a "Suite Product Activation Needed" error message. After chatting with Adobe customer support, I was advised to ininstall and reinstall Acrobat Pro. Fine, did that only to get an error that said "Licensing for this product has stopped working.". More customer support chatting indicated that the activation process for Acrobat Pro 9 is not supported with Lion. That is worth repeating, the ACTIVATION process is not supported. They said nothing about the actual software as much as I tried to get the "support" to clarify.
To make things more frustrating, my only option to get Acrobat Pro would be to upgrade to version X... Which I do not care to do. I paid $2600 for the Master Collection 16 months ago and I was hoping I could have functioning software a little longer than that. To make things EVEN MORE frustrating, because I bought the suite, I can only upgrade to the CS6 suite. Not only do I not care for Acrobat Pro X, I don't care for the entire suite at the moment. I am comfortable with CS5.
There has got to be some license file I can access and copy over or some other method of activation that will allow me to use my legitimte paid-for software that obviously works. I teach at a university and for years I have been a strong advocate of not pirating software to my students for a bunch of reasons. One of those reasons was "You will be glad you did when you need support". It is sad that is not true. I am not about to start pirating Adobe software, but I sure am going to be less likely to advocate against it from now on.
EDIT: This gets awesomer. I finally called a sales rep and he said I could upgrade to just Acrobat Pro X rather than having to upgrade the entire suite... which is sort of a consolation prize since I was hoping to get Acrobat Pro 9 working as it was. However, there was a little emailing and account snafu which resulted in Adobe charging my card twice AND me getting locked out of my Adobe account. Now I get to wait 5 to seven days for $199 of the $398 I was charged today to be refunded. It is amazing how easy money flows into Adobe and how difficult "service" and "product" are to get out. The sales rep was at least friendly and not condesending as the tech help was earlier.
Message was edited by: plazmyd22

Cannot reactivate Acrobat Pro v8.0

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