Cannot reactivate CS3 Premium

I needed to upgrade window XP to Windows 7
I read I needed to deactivate CS3 Premium in order that I could reactivate after the OS was upgraded to Win7
I tried to do this on line but CS3 Premium would not deactivate.
Support told me to uninstall CS3 Premium, they said it would de activate the software automatically.
When I came to reinstall CS3 I am informed that it is not possible because the serial number has been deleted.
I was not informed that I could not re install or re activate CS3 and so it seems I have been deprived of very valuable tools that I intended to use eg
Fireworks, Photoshop and  other tools in the package.
How on earth can Adobe do this to me. In my opinion it's like robbery!
I had no idea that if I did as the Chat line suggested that my software would die.
I do hope it can be resurrected.
Can anyone please help me.
Many thanks
John

Thanks Bob I have been arguing with the Chat people for hours.
They suggested by email I contact the forum.
Have you any other ideas where I may get some help.
I could get nowhere with the chat line.
Regards
John

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