Cannot read the code

My daughter scratched off the coating and now she cannot read the code on her itunes card. Is there a way we can redeem it by the barcode?

Have a look at the I accidentally scratched off the activation code section of this Apple Support page .

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  • ITunes Reports "iTunes Cannot read the contents of the iPod...."

    This morning I connected my 2 week old iPod Classic to my laptop via the USB cable and iTunes came up and displayed a message saying "iTunes cannot read the contents of the iPod MHAM'S IPOD". It suggested a restore, which I have not tried yet. I have faithfully used the "Eject" function in iTunes to disconnect. After reading some other posts in the forums, it appears that others are having a similar issue. I'm concerned that this is normal operating behavior for this product. Given that this is my first Apple brand purchase, I'm a little turned off to the brand. Does anyone have a suggestion that doesn't involve me wiping this thing clean and starting over? And is this something that I should just expect? I ran a diagnostic and the results are below.
    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    Dell Inc. Latitude D620
    iTunes 7.4.3.1
    iPodService 7.4.3.1 is currently running.
    iTunesHelper 7.4.3.1 is currently running.
    Current user is an administrator.
    The current local date and time is 2007-10-16 07:04:02.
    Connected Storage Devices:
    Disk drive, Hitachi HTS541080G9SA00, Bus Type ATA, Bus Address [0,0]
    Disk drive, Apple iPod USB Device, Bus Type USB
    Disk drive, RIM BlackBerry SD USB Device, Bus Type USB
    Universal Serial Bus Controllers:
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
    No IEEE 1394 Host Controller found.
    The iPod Service Logging Information:
    [SERVICE: 0xF88,06:40:36 INFO] Started C:\Program Files\iPod\bin\iPodService.exe (Tue Oct 16 06:40:36 2007)
    [SERVICE: 0xF88,06:40:36 INFO] ##### iPodService starting as a service, version: 7.4.3.1
    [SERVICE: 0xFD0,06:40:36 INFO] Adding iTunesHelper to session 0
    [SERVICE: 0xF98,06:40:36 INFO] Got signaled to go ahead... Starting device manager!
    [SERVICE: 0x114,06:40:36 INFO] Listener Window created
    [SERVICE: 0x114,06:40:57 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:40:58 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:40:58 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:40:59 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:40:59 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:41:40 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:42:15 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:42:15 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:44:25 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:45:15 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:45:15 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:48:13 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:50:15 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:50:15 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:57:09 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:57:09 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:57:09 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:57:09 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:57:09 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:57:13 INFO] [InterfaceArrival] \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x114,06:57:13 INFO] device \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x114,06:57:13 INFO] device is an iPod
    [SERVICE: 0x114,06:57:13 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x114,06:57:13 INFO] [-1] set waiting to mount = 1
    [SERVICE: 0x114,06:57:13 INFO] [1] Assigning session 0
    [SERVICE: 0x114,06:57:13 INFO] [1] added device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to m_objDeviceNameMap
    [SERVICE: 0x114,06:57:13 INFO] [1] added state machine 1 to m_objDeviceIdMap
    [SERVICE: 0x114,06:57:13 INFO] [1] added device number 2 to m_objDeviceNumberMap
    [SERVICE: 0x114,06:57:13 INFO] [1] added device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to m_vctDeviceInterfaces
    [SERVICE: 0x114,06:57:13 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:57:13 INFO] [1] input #0 from src #0
    [SERVICE: 0xEC,06:57:13 INFO] [1] input #0
    [SERVICE: 0x114,06:57:13 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:57:13 INFO] [1] input #1 from src #0
    [SERVICE: 0x11C,06:57:13 INFO] [1] input #1
    [SERVICE: 0x114,06:57:13 INFO] [VolumeArrive] mask = 0x20
    [SERVICE: 0x114,06:57:13 INFO] looking up device # for \\.\F:
    [SERVICE: 0x114,06:57:13 INFO] type 0x7 drive 0x2 partition 0x1
    [SERVICE: 0x114,06:57:13 INFO] iTunes device #2 found with drive letter F, mask 0x20
    [SERVICE: 0x114,06:57:13 INFO] [1] set waiting to mount = 0
    [SERVICE: 0x114,06:57:13 INFO] [1] input #2 from src #0
    [SERVICE: 0x128,06:57:13 INFO] [1] input #2
    [SERVICE: 0x114,06:57:13 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:57:13 INFO] [1] input #3 from src #0
    [SERVICE: 0x118,06:57:13 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x118,06:57:13 INFO] [First Connect] Creating connect event for device 1
    [SERVICE: 0x118,06:57:13 INFO] [1] set waiting to mount = 1
    [SERVICE: 0x118,06:57:13 INFO] [1] input #4 from src #0
    [SERVICE: 0xEC,06:57:13 INFO] [MACHINE 1 INPUT #0] - (HDW) CheckDevNode
    [SERVICE: 0xEC,06:57:14 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x11C,06:57:14 INFO] [MACHINE 1 INPUT #1] - (HDW) CheckDevNode
    [SERVICE: 0x11C,06:57:14 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x128,06:57:14 INFO] [MACHINE 1 INPUT #2] - (HDW) Volume Mount
    [SERVICE: 0x128,06:57:14 INFO] ** CItunesDevice::HandleHardwareInput()
    [SERVICE: 0x128,06:57:14 INFO] [1] input #3
    [SERVICE: 0xEC,06:57:14 INFO] [1] input #4
    [SERVICE: 0x128,06:57:14 INFO] [MACHINE 1 INPUT #3] - (HDW) CheckDevNode
    [SERVICE: 0x128,06:57:14 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0xEC,06:57:14 INFO] [MACHINE 1 INPUT #4] - (HDW) Interface Arrival
    [SERVICE: 0xEC,06:57:14 INFO] [1] progress state is 2, Waiting to mount = 1
    [SERVICE: 0xEC,06:57:14 INFO] [1] progress is now 2
    [SERVICE: 0xEC,06:57:14 INFO] [1] progress is now 2
    [SERVICE: 0xEC,06:57:14 INFO] [MACHINE 1 TRANSITION] - {Unknown} ==> {Connected}
    [SERVICE: 0xEC,06:57:14 INFO] [MACHINE 1 ACTIONS] - {Connected}
    [SERVICE: 0xEC,06:57:14 INFO] [1] SCSI Inquiry attempt #0
    [SERVICE: 0xEC,06:57:14 INFO] VendorId: Apple
    [SERVICE: 0xEC,06:57:14 INFO] ProductId: iPod
    [SERVICE: 0xEC,06:57:14 INFO] revision: 1.62
    [SERVICE: 0xEC,06:57:14 INFO] vendor bytes:
    [SERVICE: 0xEC,06:57:14 INFO] 02 01 00 00 00 00 00 00 00 13 00 00 92 00 00 00 00 00 00 00
    [SERVICE: 0xEC,06:57:14 INFO] [1] firmware version: 1.62 (0x13E)
    [SERVICE: 0xEC,06:57:14 INFO] [1] Power State: Powered
    [SERVICE: 0xEC,06:57:14 INFO] [1] Checkpoint attempt #0
    [SERVICE: 0xEC,06:57:14 ERROR] Did not find first letter of stage
    [SERVICE: 0xEC,06:57:14 INFO] got HotPlugState 0
    [SERVICE: 0xEC,06:57:14 INFO] [1] serial number 000A27001547056B
    [SERVICE: 0xEC,06:57:14 INFO] Checkpoint successfully read from device [1]. Apple Serial Number [8N7344U3YMV]
    [SERVICE: 0xEC,06:57:14 INFO] [1] *** CONNECTED - Sending event out, device session 0.
    [SERVICE: 0x118,06:57:14 INFO] [First Connect] Creating mount event for device 1
    [SERVICE: 0x118,06:57:14 INFO] [VolumeArrive] mask = 0x7C
    [SERVICE: 0x118,06:57:14 INFO] looking up device # for \\.\G:
    [SERVICE: 0x118,06:57:14 INFO] type 0x7 drive 0x1 partition 0x1
    [SERVICE: 0x118,06:57:14 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 1
    [SERVICE: 0x118,06:57:14 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x118,06:57:14 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x118,06:57:14 INFO] looking up device # for \\.\F:
    [SERVICE: 0x118,06:57:14 INFO] type 0x7 drive 0x2 partition 0x1
    [SERVICE: 0x118,06:57:14 INFO] iTunes device #2 found with drive letter F, mask 0x20
    [SERVICE: 0x118,06:57:14 INFO] [1] set waiting to mount = 0
    [SERVICE: 0x118,06:57:14 INFO] [1] input #5 from src #0
    [SERVICE: 0x118,06:57:14 INFO] looking up device # for \\.\E:
    [SERVICE: 0x11C,06:57:14 INFO] [1] input #5
    [SERVICE: 0x118,06:57:14 INFO] type 0x2 drive 0x0 partition 0xffffffff
    [SERVICE: 0x118,06:57:14 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
    [SERVICE: 0x118,06:57:15 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x118,06:57:15 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x118,06:57:15 INFO] looking up device # for \\.\D:
    [SERVICE: 0x118,06:57:15 INFO] type 0x7 drive 0x0 partition 0x3
    [SERVICE: 0x118,06:57:15 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
    [SERVICE: 0x118,06:57:15 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x118,06:57:15 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x11C,06:57:15 INFO] [MACHINE 1 INPUT #5] - (HDW) Volume Mount
    [SERVICE: 0x11C,06:57:15 INFO] [MACHINE 1 TRANSITION] - {Connected} ==> {Mounted}
    [SERVICE: 0x11C,06:57:15 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x11C,06:57:15 INFO] [MACHINE 1 ACTIONS] - {Mounted}
    [SERVICE: 0x11C,06:57:15 INFO] [1] progress state is 2, Waiting to mount = 0
    [SERVICE: 0x11C,06:57:15 INFO] [1] progress state is 2, Waiting to mount = 0
    [SERVICE: 0x11C,06:57:15 ERROR] Did not find first letter of stage
    [SERVICE: 0x11C,06:57:15 INFO] got HotPlugState 0
    [SERVICE: 0x11C,06:57:19 INFO] [1] OS says filesystem is FAT32
    [SERVICE: 0x11C,06:57:19 INFO] [1] ===== iPod with Video =====
    [SERVICE: 0x11C,06:57:19 INFO] [1] progress state is 2, Waiting to mount = 0
    [SERVICE: 0x11C,06:57:19 INFO] 6:57:19, year 2007, day of yr. 288, GMT offset -20 isDST 1
    [SERVICE: 0x11C,06:57:19 INFO] [1] progress is now 0
    [SERVICE: 0x11C,06:57:20 INFO] [1] *** MOUNTED - Sending event out, device session 0.
    [SERVICE: 0x11C,06:57:20 INFO] [1] Auto-launch iTunes ENABLED
    [SERVICE: 0x11C,06:57:20 INFO] iTunes located at 'C:\Program Files\iTunes\iTunes.exe'
    [SERVICE: 0xF90,06:57:21 INFO] Getting iTunesHelper for session 0
    [SERVICE: 0xF90,06:57:21 INFO] launching iTunes.
    [SERVICE: 0x90C,06:57:25 INFO] <0x4> Got Serial #
    [SERVICE: 0x90C,06:57:25 INFO] <0x4> GetFormatType() returned unknown format 0
    [SERVICE: 0xFD8,06:57:25 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0xFD8,06:57:25 INFO] Mounted
    [SERVICE: 0xFD8,06:57:25 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0xFD8,06:57:25 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0x90C,06:57:25 INFO] Mounted
    [SERVICE: 0x90C,06:57:25 INFO] [1] already mounted!
    [SERVICE: 0x90C,06:57:25 INFO] [1] progress state is 0, Waiting to mount = 0
    [SERVICE: 0x90C,06:57:26 INFO] <0x4> GetFormatType() returned unknown format 0
    [SERVICE: 0xFD8,06:57:26 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0xFD8,06:57:26 INFO] Mounted
    [SERVICE: 0xFD8,06:57:26 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0xFD8,06:57:26 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0x90C,06:57:26 INFO] <0x4> COM request for device 1 drive letter - F
    [SERVICE: 0x90C,06:57:27 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0x90C,06:57:27 INFO] Mounted
    [SERVICE: 0x90C,06:57:27 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0x90C,06:57:27 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0xFD8,06:57:27 INFO] Mounted
    [SERVICE: 0xFD8,06:57:27 INFO] [1] already mounted!
    [SERVICE: 0xFD8,06:57:27 INFO] [1] progress state is 0, Waiting to mount = 0
    [SERVICE: 0xFD8,06:57:40 INFO] Mounted
    [SERVICE: 0xFD8,06:57:40 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0xFD8,06:57:40 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0x90C,06:57:40 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0x90C,06:57:40 INFO] Mounted
    [SERVICE: 0x90C,06:57:40 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0x90C,06:57:40 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0x90C,06:58:19 INFO] <0x4> Got Serial #
    [SERVICE: 0x90C,06:58:19 INFO] <0x4> GetFormatType() returned unknown format 0
    [SERVICE: 0xFD8,06:58:19 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0xFD8,06:58:19 INFO] Mounted
    [SERVICE: 0xFD8,06:58:19 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0xFD8,06:58:19 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0x90C,06:58:19 INFO] Mounted
    [SERVICE: 0x90C,06:58:19 INFO] [1] already mounted!
    [SERVICE: 0x90C,06:58:19 INFO] [1] progress state is 0, Waiting to mount = 0
    [SERVICE: 0x90C,06:58:19 INFO] <0x4> GetFormatType() returned unknown format 0
    [SERVICE: 0xFD8,06:58:19 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0xFD8,06:58:19 INFO] Mounted
    [SERVICE: 0xFD8,06:58:19 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0xFD8,06:58:19 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0x90C,06:58:19 INFO] <0x4> COM request for device 1 drive letter - F
    [SERVICE: 0x90C,06:58:19 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0x90C,06:58:19 INFO] Mounted
    [SERVICE: 0x90C,06:58:19 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0x90C,06:58:19 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0xFD8,06:58:19 INFO] Mounted
    [SERVICE: 0xFD8,06:58:19 INFO] [1] already mounted!
    [SERVICE: 0xFD8,06:58:19 INFO] [1] progress state is 0, Waiting to mount = 0
    [SERVICE: 0xFD8,06:58:23 INFO] Mounted
    [SERVICE: 0xFD8,06:58:23 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0xFD8,06:58:23 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0x90C,06:58:23 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0x90C,06:58:23 INFO] Mounted
    [SERVICE: 0x90C,06:58:23 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0x90C,06:58:23 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0xFD8,06:58:26 INFO] [1] input #6 from src #4
    [SERVICE: 0x128,06:58:26 INFO] [1] input #6
    [SERVICE: 0x128,06:58:27 INFO] [MACHINE 1 INPUT #6] - (APP) Unmount
    [SERVICE: 0x128,06:58:27 INFO] [1] Begin...
    [SERVICE: 0x128,06:58:27 INFO] [1] Mounted state
    [SERVICE: 0x128,06:58:27 INFO] total locks = 1, caller = 296, caller locks = 1
    [SERVICE: 0x128,06:58:27 INFO] [1] Begin Unmounting...
    [SERVICE: 0x128,06:58:27 INFO] [1] progress is now 3
    [SERVICE: 0x128,06:58:27 INFO] total locks = 2, caller = 296, caller locks = 2
    [SERVICE: 0x128,06:58:27 INFO] Ejecting media
    [SERVICE: 0x128,06:58:27 INFO] SUCCESS
    [SERVICE: 0x128,06:58:27 INFO] Volume lock success!
    [SERVICE: 0x128,06:58:28 INFO] total locks = 3, caller = 296, caller locks = 3
    [SERVICE: 0x128,06:58:29 INFO] CMQuery_And_RemoveSubTreeW stop
    [SERVICE: 0x114,06:58:29 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:58:29 INFO] [1] input #7 from src #0
    [SERVICE: 0xEC,06:58:29 INFO] [1] input #7
    [SERVICE: 0x114,06:58:29 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:58:29 INFO] [1] input #8 from src #0
    [SERVICE: 0x11C,06:58:29 INFO] [1] input #8
    [SERVICE: 0x128,06:58:29 INFO] CMQuery_And_RemoveSubTreeW took 625 ms
    [SERVICE: 0x128,06:58:29 INFO] total locks = 2, caller = 296, caller locks = 2
    [SERVICE: 0x128,06:58:29 INFO] total locks = 1, caller = 296, caller locks = 1
    [SERVICE: 0x128,06:58:29 INFO] [1] Finished Unmounting with status 1
    [SERVICE: 0x128,06:58:29 INFO] total locks = 0, caller = 296, caller locks = 0
    [SERVICE: 0x128,06:58:29 INFO] [1] Ext app unmount request finished!
    [SERVICE: 0xEC,06:58:30 INFO] [MACHINE 1 INPUT #7] - (HDW) CheckDevNode
    [SERVICE: 0xEC,06:58:30 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x11C,06:58:30 INFO] [MACHINE 1 INPUT #8] - (HDW) CheckDevNode
    [SERVICE: 0x11C,06:58:30 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x114,06:58:30 INFO] [VolumeRemoved] existing mask 0x20, arrive mask 0x20
    [SERVICE: 0x114,06:58:30 INFO] [1] value = 1
    [SERVICE: 0x114,06:58:30 INFO] [1] input #9 from src #0
    [SERVICE: 0x128,06:58:30 INFO] [1] input #9
    [SERVICE: 0x114,06:58:30 INFO] [InterfaceRemoved]
    [SERVICE: 0x114,06:58:30 INFO] [1] value = 0
    [SERVICE: 0x114,06:58:30 INFO] removed device number 2 from m_objDeviceNumberMap
    [SERVICE: 0x114,06:58:30 INFO] [1] input #10 from src #0
    [SERVICE: 0xEC,06:58:30 INFO] [1] input #10
    [SERVICE: 0x128,06:58:30 INFO] [MACHINE 1 INPUT #9] - (HDW) Volume Unmount
    [SERVICE: 0x128,06:58:30 INFO] [1] progress is now 3
    [SERVICE: 0x128,06:58:30 INFO] [1] Setting progress to 3
    [SERVICE: 0x128,06:58:30 INFO] [MACHINE 1 TRANSITION] - {Mounted} ==> {Connected}
    [SERVICE: 0x128,06:58:30 INFO] [1] *** UNMOUNTED - Sending event out, device session 0.
    [SERVICE: 0x128,06:58:30 INFO] [1] !!!!! DoConnectStateAction() INTERRUPTED.
    [SERVICE: 0xEC,06:58:30 INFO] [MACHINE 1 INPUT #10] - (HDW) Interface Removal
    [SERVICE: 0xEC,06:58:30 INFO] [MACHINE 1 TRANSITION] - {Connected} ==> {Unknown}
    [SERVICE: 0xEC,06:58:30 INFO] [MACHINE 1 ACTIONS] - {Unknown}
    [SERVICE: 0xEC,06:58:30 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0xEC,06:58:30 ERROR] device number 0 exists, but isn't in m_objDeviceNumberMap!
    [SERVICE: 0xEC,06:58:30 INFO] [1] *** DISCONNECTED - Sending event out, device session 0.
    [SERVICE: 0xEC,06:58:30 INFO] [1] progress is now 0
    [SERVICE: 0xEC,06:58:30 INFO] [1] progress state is 0, Waiting to mount = 0
    [SERVICE: 0x114,06:58:38 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:58:38 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0x114,06:58:38 INFO] [1] input #11 from src #0
    [SERVICE: 0x11C,06:58:38 INFO] [1] input #11
    [SERVICE: 0x114,06:58:38 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:58:38 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0x114,06:58:38 INFO] [1] input #12 from src #0
    [SERVICE: 0x128,06:58:38 INFO] [1] input #12
    [SERVICE: 0x114,06:58:38 INFO] [DevNodesChanged]
    [SERVICE: 0x114,06:58:38 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0x114,06:58:38 INFO] [1] input #13 from src #0
    [SERVICE: 0xEC,06:58:38 INFO] [1] input #13
    [SERVICE: 0x11C,06:58:38 INFO] [MACHINE 1 INPUT #11] - (HDW) CheckDevNode
    [SERVICE: 0x11C,06:58:38 INFO] [1] PHYSICALLY DISCONNECTED!
    [SERVICE: 0x128,06:58:38 INFO] [MACHINE 1 INPUT #12] - (HDW) CheckDevNode
    [SERVICE: 0x128,06:58:38 INFO] [1] PHYSICALLY DISCONNECTED!
    [SERVICE: 0xEC,06:58:38 INFO] [MACHINE 1 INPUT #13] - (HDW) CheckDevNode
    [SERVICE: 0xEC,06:58:38 INFO] [1] PHYSICALLY DISCONNECTED!
    [SERVICE: 0x114,07:02:24 INFO] [DevNodesChanged]
    [SERVICE: 0x114,07:02:24 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0x114,07:02:24 INFO] [1] input #14 from src #0
    [SERVICE: 0x11C,07:02:24 INFO] [1] input #14
    [SERVICE: 0x114,07:02:24 INFO] [DevNodesChanged]
    [SERVICE: 0x114,07:02:24 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0x114,07:02:24 INFO] [1] input #15 from src #0
    [SERVICE: 0x128,07:02:24 INFO] [1] input #15
    [SERVICE: 0x114,07:02:24 INFO] [DevNodesChanged]
    [SERVICE: 0x114,07:02:24 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0x114,07:02:24 INFO] [1] input #16 from src #0
    [SERVICE: 0xEC,07:02:24 INFO] [1] input #16
    [SERVICE: 0x114,07:02:24 INFO] [DevNodesChanged]
    [SERVICE: 0x114,07:02:24 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0x114,07:02:24 INFO] [1] input #17 from src #0
    [SERVICE: 0x114,07:02:24 INFO] [DevNodesChanged]
    [SERVICE: 0x114,07:02:24 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0x114,07:02:24 INFO] [1] input #18 from src #0
    [SERVICE: 0x11C,07:02:24 INFO] [MACHINE 1 INPUT #14] - (HDW) CheckDevNode
    [SERVICE: 0x11C,07:02:24 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x128,07:02:24 INFO] [MACHINE 1 INPUT #15] - (HDW) CheckDevNode
    [SERVICE: 0x128,07:02:24 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0xEC,07:02:24 INFO] [MACHINE 1 INPUT #16] - (HDW) CheckDevNode
    [SERVICE: 0xEC,07:02:24 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0xEC,07:02:24 INFO] [1] input #17
    [SERVICE: 0x11C,07:02:24 INFO] [1] input #18
    [SERVICE: 0xEC,07:02:25 INFO] [MACHINE 1 INPUT #17] - (HDW) CheckDevNode
    [SERVICE: 0xEC,07:02:25 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x11C,07:02:25 INFO] [MACHINE 1 INPUT #18] - (HDW) CheckDevNode
    [SERVICE: 0x11C,07:02:25 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x114,07:02:27 INFO] [InterfaceArrival] \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x114,07:02:27 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x114,07:02:27 INFO] [1] set waiting to mount = 1
    [SERVICE: 0x114,07:02:27 INFO] [1] Attempt to reassign from session 0 to session 0, DENIED!
    [SERVICE: 0x114,07:02:27 INFO] [1] added device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to m_objDeviceNameMap
    [SERVICE: 0x114,07:02:27 INFO] [1] added state machine 1 to m_objDeviceIdMap
    [SERVICE: 0x114,07:02:27 INFO] [1] added device number 2 to m_objDeviceNumberMap
    [SERVICE: 0x114,07:02:27 INFO] [1] input #19 from src #0
    [SERVICE: 0x128,07:02:27 INFO] [1] input #19
    [SERVICE: 0x114,07:02:27 INFO] [DevNodesChanged]
    [SERVICE: 0x114,07:02:27 INFO] [1] input #20 from src #0
    [SERVICE: 0xEC,07:02:27 INFO] [1] input #20
    [SERVICE: 0x114,07:02:27 INFO] [DevNodesChanged]
    [SERVICE: 0x114,07:02:27 INFO] [1] input #21 from src #0
    [SERVICE: 0x11C,07:02:27 INFO] [1] input #21
    [SERVICE: 0x114,07:02:27 INFO] [VolumeArrive] mask = 0x20
    [SERVICE: 0x114,07:02:27 INFO] looking up device # for \\.\F:
    [SERVICE: 0x114,07:02:27 INFO] type 0x7 drive 0x2 partition 0x1
    [SERVICE: 0x114,07:02:27 INFO] iTunes device #2 found with drive letter F, mask 0x20
    [SERVICE: 0x114,07:02:27 INFO] [1] set waiting to mount = 0
    [SERVICE: 0x114,07:02:27 INFO] [1] input #22 from src #0
    [SERVICE: 0x114,07:02:27 INFO] [DevNodesChanged]
    [SERVICE: 0x114,07:02:27 INFO] [1] input #23 from src #0
    [SERVICE: 0x128,07:02:28 INFO] [MACHINE 1 INPUT #19] - (HDW) Interface Arrival
    [SERVICE: 0x128,07:02:28 INFO] [1] progress state is 2, Waiting to mount = 0
    [SERVICE: 0x128,07:02:28 INFO] [1] progress is now 2
    [SERVICE: 0x128,07:02:28 INFO] [1] progress is now 2
    [SERVICE: 0x128,07:02:28 INFO] [MACHINE 1 TRANSITION] - {Unknown} ==> {Connected}
    [SERVICE: 0x128,07:02:28 INFO] [MACHINE 1 ACTIONS] - {Connected}
    [SERVICE: 0x128,07:02:28 INFO] [1] SCSI Inquiry attempt #0
    [SERVICE: 0x128,07:02:28 INFO] VendorId: Apple
    [SERVICE: 0x128,07:02:28 INFO] ProductId: iPod
    [SERVICE: 0x128,07:02:28 INFO] revision: 1.62
    [SERVICE: 0x128,07:02:28 INFO] vendor bytes:
    [SERVICE: 0x128,07:02:28 INFO] 02 01 00 00 00 00 00 00 00 13 00 00 92 00 00 00 00 00 00 00
    [SERVICE: 0x128,07:02:28 INFO] [1] firmware version: 1.62 (0x13E)
    [SERVICE: 0x128,07:02:28 INFO] [1] Power State: Powered
    [SERVICE: 0x128,07:02:28 INFO] [1] Checkpoint attempt #0
    [SERVICE: 0x128,07:02:28 ERROR] Did not find first letter of stage
    [SERVICE: 0x128,07:02:28 INFO] got HotPlugState 0
    [SERVICE: 0x128,07:02:28 INFO] [1] serial number 000A27001547056B
    [SERVICE: 0x128,07:02:28 INFO] Checkpoint successfully read from device [1]. Apple Serial Number [8N7344U3YMV]
    [SERVICE: 0x128,07:02:28 INFO] [1] *** CONNECTED - Sending event out, device session 0.
    [SERVICE: 0xEC,07:02:28 INFO] [MACHINE 1 INPUT #20] - (HDW) CheckDevNode
    [SERVICE: 0xEC,07:02:28 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x11C,07:02:28 INFO] [MACHINE 1 INPUT #21] - (HDW) CheckDevNode
    [SERVICE: 0x11C,07:02:28 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x11C,07:02:28 INFO] [1] input #22
    [SERVICE: 0x128,07:02:28 INFO] [1] input #23
    [SERVICE: 0xFD8,07:02:28 INFO] <0x4> Got Serial #
    [SERVICE: 0x11C,07:02:28 INFO] [MACHINE 1 INPUT #22] - (HDW) Volume Mount
    [SERVICE: 0x11C,07:02:28 INFO] [MACHINE 1 TRANSITION] - {Connected} ==> {Mounted}
    [SERVICE: 0x128,07:02:28 INFO] [MACHINE 1 INPUT #23] - (HDW) CheckDevNode
    [SERVICE: 0x11C,07:02:28 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x11C,07:02:28 INFO] [MACHINE 1 ACTIONS] - {Mounted}
    [SERVICE: 0x11C,07:02:28 INFO] [1] progress state is 2, Waiting to mount = 0
    [SERVICE: 0x128,07:02:28 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a27001547056b&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x11C,07:02:28 INFO] [1] progress state is 2, Waiting to mount = 0
    [SERVICE: 0x11C,07:02:28 ERROR] Did not find first letter of stage
    [SERVICE: 0x11C,07:02:28 INFO] got HotPlugState 0
    [SERVICE: 0x11C,07:02:33 INFO] [1] OS says filesystem is FAT32
    [SERVICE: 0x11C,07:02:33 INFO] [1] ===== iPod with Video =====
    [SERVICE: 0x11C,07:02:33 INFO] [1] progress state is 2, Waiting to mount = 0
    [SERVICE: 0x11C,07:02:33 INFO] 7:2:33, year 2007, day of yr. 288, GMT offset -20 isDST 1
    [SERVICE: 0x11C,07:02:33 INFO] [1] progress is now 0
    [SERVICE: 0xFD8,07:02:33 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0xFD8,07:02:33 INFO] Mounted
    [SERVICE: 0xFD8,07:02:33 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0xFD8,07:02:33 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0x90C,07:02:33 INFO] Mounted
    [SERVICE: 0x90C,07:02:33 INFO] [1] already mounted!
    [SERVICE: 0x11C,07:02:34 INFO] [1] *** MOUNTED - Sending event out, device session 0.
    [SERVICE: 0x11C,07:02:34 INFO] [1] Auto-launch iTunes ENABLED
    [SERVICE: 0x11C,07:02:34 INFO] iTunes located at 'C:\Program Files\iTunes\iTunes.exe'
    [SERVICE: 0x90C,07:02:34 INFO] [1] progress state is 0, Waiting to mount = 0
    [SERVICE: 0xFD8,07:02:34 INFO] <0x4> GetFormatType() returned unknown format 0
    [SERVICE: 0x90C,07:02:34 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0x90C,07:02:34 INFO] Mounted
    [SERVICE: 0x90C,07:02:34 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0x90C,07:02:34 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0xFD8,07:02:34 INFO] <0x4> COM request for device 1 drive letter - F
    [SERVICE: 0xFD8,07:02:35 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0xFD8,07:02:35 INFO] Mounted
    [SERVICE: 0xFD8,07:02:35 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0xFD8,07:02:35 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0x90C,07:02:35 INFO] Mounted
    [SERVICE: 0x90C,07:02:35 INFO] [1] already mounted!
    [SERVICE: 0x90C,07:02:35 INFO] [1] progress state is 0, Waiting to mount = 0
    [SERVICE: 0xF8C,07:02:35 INFO] iTunes already running in current session.
    [SERVICE: 0x90C,07:03:51 INFO] Mounted
    [SERVICE: 0x90C,07:03:51 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0x90C,07:03:51 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0xFD8,07:03:51 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0xFD8,07:03:51 INFO] Mounted
    [SERVICE: 0xFD8,07:03:51 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0xFD8,07:03:51 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0x90C,07:03:51 INFO] <0x4> GetFormatType() returned unknown format 0
    The iPod updater logging file cannot be found.

    I had this same exact issue happen to me this morning, and I lost 40 gigs worth of transferring in restoring it. I put a few albums on for the day, and when I tried connecting again this evening, the same thing happened. It hit me when it happened the second time that both times I had the iPod locked when it connected it to the computer. I'm pretty sure I've never accidentally connected it while locked before. My guess it that it is unable to read the content since the iPod is locked, and somehow this causes some sort of corruption that prevents it from seeing the files until a restoration is done. I would think Apple should be able to release an update which would detect if the iPod was locked and tell you to unlock it rather than to go through this process of losing all your music from the iPod. It scares me to think this could happen again simply if I am absent-minded in the future and forget to check whether it is locked or not before I connect it.

  • Error message: "iTunes cannot read the contents of the iPod."

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