Cannot receive "add request" and bbm messages from International (Australia) Blackberry friends

Hi,
I am using Blackberry Curve 8520 on Vodafone network India. Everything was working fine when all of a sudden I was not able to receive messages on BBM from my friends in Australia. So we deleted each other and now they are not able to add me as well. Whenever they try to add it goes in pending and their cell vibrates(as per their complain). They can add other users in India so issues should be with my BB service. I tried calling my customer care hundred's of times but they are not able to solve my problem. I even visited their store BUT ALL IN VAIN. Everytime they send me some service book and ask me to remove battery and insert it again and say hope it will work BUT IT DOES NOT WORK. I am fed up of all this calling them again and again doing the same useless things. 
My data plans are fine and I am able to send and receive BBM messages from my friends in INDIA.
Kindly help me out in the same. Will highly appreciate. 
regards,
Pratik Shah

i have the same problem but from Malaysia.
Did your problem solved? Can you tell me how?

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