Cannot receive calls

I cannot receive any calls. Everything else is fine. I can call out easily and broadband is okay. When you dial my number you can hear a ringing tone for a second (although nothing sounds out on my phone), then nothing but the engaged tone. i have called 151 and they have done a test on the line and said it was fine. After reading on this forum is it a ring - trip? After following instructions online I have undone the master socket and tested the test socket but it is still the same. There is a loose white wire in there, tried putting it in various holes but still no result. If i need an engineer can this be sorted out without ringing the call centre as I cannot understand what on earth they are saying and their answers are robotic.

Please use the phone related problems option on my help page below, there is a link to BT fault reporting.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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    =============================
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    =============================

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    Hi, misternobody445, and welcome to the Community,
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    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
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