Cannot receive email from pop account on first generation iPad

I have an independent email/internet service so selected other for my email.  I followed the instructions from the internet service provide via telephone to set up the pop account.  The representatvie indicated that the settings were correct but I get a message indicating a problem the pop a account connection.  The internet is otherwise working fine and I can get email on my iphone and computers.  IOs is up to date according to software update.  Can't quite cut the mustard on this problem.  Any help would be appreciated.  Thanks in advance.

go to their site and do a search for the settings
telephone instructions can often end up in
smtp.mailserver.com
pop3.mailservice.com
turing into
smtb.mailserver.com
pop3mailserver.com

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