Cannot receive email from Verizon in Thunderbird 31.5.0

Have successfully used Thunderbird with Verizon email for years.
Recently updated to Thunderbird 31.5.0. Now cannot receive any Verizon messages---but can successfully send messages.
Can receive Verizon messages on Android phone and with Verizon webmail client---Verizon account is functional.
After many attempts to debug (including 15 mins on line with Verizon tech support), deleted Verizon account in Thunderbird and created a new account. Still cannot receive messages....but can still send messages.
Any ideas?
Thanks for any advice/help.
Ed

I am really sorry if I have upset you by posting the same message twice. I only registered for the Forum this morning and this was my first message. I clicked Send before I received the email to confirm my address. I therefore assumed that the message had not gone.
I apologize for this and can assure you that I will not do it again.
If you are able could you give me some pointers as to what is happening. On looking at my Outbox it looks as though the message did go even though I got the error message.

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